{"version":"1.0","provider_name":"Lakeside Software","provider_url":"https:\/\/www.lakesidesoftware.com","title":"Think about IT: Why You Can\u2019t Use an L1 Tool to Solve an L3 IT Incident\u00a0 | Lakeside Software","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"AMI3VeFlCW\"><a href=\"https:\/\/www.lakesidesoftware.com\/blog\/think-about-it-why-you-cant-use-an-l1-tool-to-solve-an-l3-it-incident\/\">Think about IT: Why You Can\u2019t Use an L1 Tool to Solve an L3 IT Incident\u00a0<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.lakesidesoftware.com\/blog\/think-about-it-why-you-cant-use-an-l1-tool-to-solve-an-l3-it-incident\/embed\/#?secret=AMI3VeFlCW\" width=\"600\" height=\"338\" title=\"&#8220;Think about IT: Why You Can\u2019t Use an L1 Tool to Solve an L3 IT Incident\u00a0&#8221; &#8212; Lakeside Software\" data-secret=\"AMI3VeFlCW\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.lakesidesoftware.com\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2024\/10\/AdobeStock_712699880-1024x683.jpeg","thumbnail_width":1024,"thumbnail_height":683,"description":"When it comes to complex L3 incidents, robust datasets and machine learning (ML) are imperative. By using advanced analytics and RCA based on ML models, IT departments not only resolve these challenging L3 incidents faster but also learn from them to prevent future occurrences. Tools with the capability to resolve only L1 issues do not have the data and visibility needed to see issues across the entire IT estate and pinpoint the root cause of more nuanced problems."}