{"id":20453,"date":"2026-05-13T08:30:33","date_gmt":"2026-05-13T08:30:33","guid":{"rendered":"https:\/\/www.lakesidesoftware.com\/?post_type=event-webinar&#038;p=20453"},"modified":"2026-05-19T19:47:30","modified_gmt":"2026-05-19T19:47:30","slug":"from-tickets-to-outcomes-rethinking-your-service-desk-approach","status":"publish","type":"event-webinar","link":"https:\/\/www.lakesidesoftware.com\/event-webinar\/from-tickets-to-outcomes-rethinking-your-service-desk-approach\/","title":{"rendered":"From\u00a0Tickets\u00a0to\u00a0Outcomes:\u00a0Rethinking Your Service Desk Approach"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull event-webinar-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><style>.kb-row-layout-id20453_3c01e4-5e > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id20453_3c01e4-5e > .kt-row-column-wrap) > 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class=\"kt-adv-heading20453_be87a3-fa wp-block-kadence-advancedheading has-theme-palette-12-color has-text-color\" data-kb-block=\"kb-adv-heading20453_be87a3-fa\">Webinar<\/span>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading20453_4f7628-47, .wp-block-kadence-advancedheading.kt-adv-heading20453_4f7628-47[data-kb-block=\"kb-adv-heading20453_4f7628-47\"]{padding-top:0px;margin-top:22px;font-size:42px;line-height:50px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading20453_4f7628-47 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading20453_4f7628-47[data-kb-block=\"kb-adv-heading20453_4f7628-47\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading20453_4f7628-47 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading20453_4f7628-47[data-kb-block=\"kb-adv-heading20453_4f7628-47\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h1 class=\"kt-adv-heading20453_4f7628-47 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading20453_4f7628-47\">From&nbsp;Tickets&nbsp;to&nbsp;Outcomes: Rethinking Your Service Desk Approach<\/h1>\n\n\n<figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1158\" height=\"624\" src=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2026\/05\/webinar_banner_1200x628-2.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2026\/05\/webinar_banner_1200x628-2.png 1158w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2026\/05\/webinar_banner_1200x628-2-300x162.png 300w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2026\/05\/webinar_banner_1200x628-2-1024x552.png 1024w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2026\/05\/webinar_banner_1200x628-2-768x414.png 768w\" sizes=\"auto, (max-width: 1158px) 100vw, 1158px\" \/><\/figure>\n\n\n<p><strong>Wednesday, June 3, 2026 at 11:00 AM E<\/strong>T<strong> \/ 4:00 PM GMT<\/strong><\/p>\n\n\n\n<p>Your service desk is more than a support function. Join Lakeside and guest speaker, Forrester Principle Analyst Christy Punch and learn how leading organizations are redefining what success looks like and how AI is accelerating the shift.&nbsp;<\/p>\n\n\n\n<p><strong>WHAT YOU&#8217;LL WALK AWAY WITH<\/strong>&nbsp;&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Beyond ticket counts:&nbsp;Why traditional metrics are holding your team back \u2014 and what to measure instead.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Outcomes that matter:&nbsp;A practical framework for tying service desk performance to&nbsp;real business&nbsp;value.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Where AI fits in:&nbsp;Honest guidance on where AI adds the most value \u2014 and where it&nbsp;doesn&#8217;t.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A product mindset:&nbsp;How to evolve your service desk into a team that drives, not just responds.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>Speaker:&nbsp;<\/strong>Christy Punch,&nbsp;Principal Analyst, Digital Workplace + Digital Employee Experience Business &amp; Technology Strategy, Forrester&nbsp;<\/p>\n\n\n\n<p><strong>Moderator:<\/strong>&nbsp;Tal Klein, CMO, Lakeside&nbsp;Software&nbsp;<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Meet our panelists<\/strong><\/p>\n\n\n\n<p>During this webinar we are delighted to be joined by our strategic panel members, sharing real world insights.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Christy Punch, Principal Analyst, Digital Workplace + Digital Employee Experience Business &amp; Technology Strategy, Forrester<\/li>\n\n\n\n<li>Chris Kirkpatrick, Director, Growth &amp; Offering GTM Leader, Kyndryl<\/li>\n\n\n\n<li>Komal Verma, Global Portfolio Director, Digital Workplace Products &amp; Strategy, Capgemini<\/li>\n\n\n\n<li>Preethi Anantharaman, DEX Engineering Leader, 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