{"id":20227,"date":"2026-02-05T18:23:22","date_gmt":"2026-02-05T18:23:22","guid":{"rendered":"https:\/\/www.lakesidesoftware.com\/?post_type=event-webinar&#038;p=20227"},"modified":"2026-02-26T20:55:12","modified_gmt":"2026-02-26T20:55:12","slug":"systrack-ai-webinar","status":"publish","type":"event-webinar","link":"https:\/\/www.lakesidesoftware.com\/event-webinar\/systrack-ai-webinar\/","title":{"rendered":"SysTrack AI Webinar"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull event-webinar-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><style>.kb-row-layout-id20227_c25f7d-73 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id20227_c25f7d-73 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id20227_c25f7d-73 > .kt-row-column-wrap{column-gap:98px;row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1296px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:40px;padding-bottom:40px;grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id20227_c25f7d-73 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id20227_c25f7d-73 > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id20227_c25f7d-73 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id20227_c25f7d-73 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column20227_fd7542-3b > .kt-inside-inner-col,.kadence-column20227_fd7542-3b > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column20227_fd7542-3b > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column20227_fd7542-3b > .kt-inside-inner-col{flex-direction:column;}.kadence-column20227_fd7542-3b > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column20227_fd7542-3b > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column20227_fd7542-3b{position:relative;}@media all and (max-width: 1024px){.kadence-column20227_fd7542-3b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column20227_fd7542-3b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column20227_fd7542-3b\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading20227_801653-be, .wp-block-kadence-advancedheading.kt-adv-heading20227_801653-be[data-kb-block=\"kb-adv-heading20227_801653-be\"]{display:block;font-size:12px;font-weight:700;font-style:normal;text-transform:uppercase;letter-spacing:3px;}.wp-block-kadence-advancedheading.kt-adv-heading20227_801653-be mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading20227_801653-be[data-kb-block=\"kb-adv-heading20227_801653-be\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading20227_801653-be img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading20227_801653-be[data-kb-block=\"kb-adv-heading20227_801653-be\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<span class=\"kt-adv-heading20227_801653-be wp-block-kadence-advancedheading has-theme-palette-12-color has-text-color\" data-kb-block=\"kb-adv-heading20227_801653-be\">On-demand webinar<\/span>\n\n\n<h2 style=\"font-size:42px;line-height:1.2;\" class=\"wp-block-post-title\">SysTrack AI Webinar<\/h2>\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading20227_aa1c54-31, .wp-block-kadence-advancedheading.kt-adv-heading20227_aa1c54-31[data-kb-block=\"kb-adv-heading20227_aa1c54-31\"]{margin-top:24px;margin-bottom:40px;font-size:18px;line-height:26px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading20227_aa1c54-31 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading20227_aa1c54-31[data-kb-block=\"kb-adv-heading20227_aa1c54-31\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading20227_aa1c54-31 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading20227_aa1c54-31[data-kb-block=\"kb-adv-heading20227_aa1c54-31\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading20227_aa1c54-31 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading20227_aa1c54-31\">Ready to see how SysTrack AI transforms service desk operations?<br><br>Discover the power of first-party data and explainable AI in action during this interactive webinar.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading20227_579334-23, .wp-block-kadence-advancedheading.kt-adv-heading20227_579334-23[data-kb-block=\"kb-adv-heading20227_579334-23\"]{margin-top:40px;margin-bottom:10px;font-size:24px;line-height:34px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading20227_579334-23 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading20227_579334-23[data-kb-block=\"kb-adv-heading20227_579334-23\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading20227_579334-23 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading20227_579334-23[data-kb-block=\"kb-adv-heading20227_579334-23\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading20227_579334-23 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading20227_579334-23\">In this session, you\u2019ll learn how SysTrack AI helps service desk teams:<\/h2>\n\n\n<style>.wp-block-kadence-iconlist.kt-svg-icon-list-items20227_433097-41:not(.this-stops-third-party-issues){margin-top:0px;margin-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items20227_433097-41 ul.kt-svg-icon-list:not(.this-prevents-issues):not(.this-stops-third-party-issues):not(.tijsloc){margin-top:0px;margin-right:0px;margin-bottom:var(--global-kb-spacing-sm, 1.5rem);margin-left:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items20227_433097-41 ul.kt-svg-icon-list{grid-row-gap:5px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items20227_433097-41 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap .kt-svg-icon-list-single{margin-right:10px;}.kt-svg-icon-list-items20227_433097-41 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap, .kt-svg-icon-list-items20227_433097-41 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap a{font-size:18px;line-height:26px;}.kt-svg-icon-list-items20227_433097-41 ul.kt-svg-icon-list .kt-svg-icon-list-level-0 .kt-svg-icon-list-single svg{font-size:20px;}<\/style>\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items20227_433097-41 kt-svg-icon-list-columns-1 alignnone kt-list-icon-aligntop checkmark-list\"><ul class=\"kt-svg-icon-list\"><style>.kt-svg-icon-list-item-20227_6e0322-61 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-20227_6e0322-61\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Automate routine tasks safely<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-20227_70bee2-69 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-20227_70bee2-69\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Improve incident resolution times with autonomic diagnostics<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-20227_9b8296-e9 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-20227_9b8296-e9\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Enrich tickets in ServiceNow and other ITSM tools<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-20227_d5dbb7-07 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-20227_d5dbb7-07\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Amp up self-service with MCP server integrations to tools like Microsoft Copilot<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-20227_b51052-68 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-20227_b51052-68\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Achieve 50% faster MTTR and &gt;90% auto-diagnostic accuracy<\/span><\/li>\n<\/ul><\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading20227_7ce129-fa, .wp-block-kadence-advancedheading.kt-adv-heading20227_7ce129-fa[data-kb-block=\"kb-adv-heading20227_7ce129-fa\"]{margin-top:10px;margin-bottom:30px;font-size:18px;line-height:26px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading20227_7ce129-fa mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading20227_7ce129-fa[data-kb-block=\"kb-adv-heading20227_7ce129-fa\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading20227_7ce129-fa img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading20227_7ce129-fa[data-kb-block=\"kb-adv-heading20227_7ce129-fa\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading20227_7ce129-fa wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading20227_7ce129-fa\">Don\u2019t miss your chance to be among the first to explore SysTrack AI in action.<br><\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column20227_eca834-2e > .kt-inside-inner-col{padding-top:42px;padding-right:65px;padding-bottom:39px;padding-left:65px;}.kadence-column20227_eca834-2e > .kt-inside-inner-col{box-shadow:0px 0px 60px 0px rgba(0, 0, 0, 0.2);}.kadence-column20227_eca834-2e > .kt-inside-inner-col,.kadence-column20227_eca834-2e > .kt-inside-inner-col:before{border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-right-radius:20px;border-bottom-left-radius:20px;}.kadence-column20227_eca834-2e > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column20227_eca834-2e > .kt-inside-inner-col{flex-direction:column;}.kadence-column20227_eca834-2e > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column20227_eca834-2e > .kt-inside-inner-col{background-color:#2962f5;}.kadence-column20227_eca834-2e > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column20227_eca834-2e{position:relative;}@media all and (max-width: 1024px){.kadence-column20227_eca834-2e > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column20227_eca834-2e > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column20227_eca834-2e\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-dynamichtml.kb-dynamic-html-id-20227_f02f8b-38.kb-dynamic-html:not(.added-for-specificity){margin-bottom:35px;}.kb-dynamic-html.kb-dynamic-html-id-20227_f02f8b-38, .kb-dynamic-html.kb-dynamic-html-id-20227_f02f8b-38 p{color:var(--global-palette3, #1A202C);font-size:31px;line-height:42px;letter-spacing:-0.62px;font-family:Manrope;font-weight:600;font-style:normal;text-transform:capitalize;}@media all and (max-width: 767px){.kb-dynamic-html.kb-dynamic-html-id-20227_f02f8b-38, 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.kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column20227_745c07-2b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column20227_745c07-2b gated-marketo-form\"><div class=\"kt-inside-inner-col\"><style>.kb-dynamic-html.kb-dynamic-html-id-20227_00c4a0-be, .kb-dynamic-html.kb-dynamic-html-id-20227_00c4a0-be p{color:#2962f5;}<\/style>\n\n        <script src=\"\/\/insights.lakesidesoftware.com\/js\/forms2\/js\/forms2.min.js\"><\/script>\n        <form id=\"mktoForm_2648\"><\/form>\n        <script>\n            MktoForms2.loadForm(\"\/\/insights.lakesidesoftware.com\", \"674-DSF-359\", 2648);\n        <\/script>\n        \n<\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id20227_e35f8c-f4 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id20227_e35f8c-f4 > .kt-row-column-wrap) > 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kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column20227_f1e296-aa > .kt-inside-inner-col,.kadence-column20227_f1e296-aa > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column20227_f1e296-aa > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column20227_f1e296-aa > .kt-inside-inner-col{flex-direction:column;}.kadence-column20227_f1e296-aa > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column20227_f1e296-aa > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column20227_f1e296-aa{position:relative;}@media all and (max-width: 1024px){.kadence-column20227_f1e296-aa > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column20227_f1e296-aa > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column20227_f1e296-aa\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading20227_8cdf83-fb, .wp-block-kadence-advancedheading.kt-adv-heading20227_8cdf83-fb[data-kb-block=\"kb-adv-heading20227_8cdf83-fb\"]{text-align:center;font-size:48px;font-weight:700;font-style:normal;font-family:Manrope;}.wp-block-kadence-advancedheading.kt-adv-heading20227_8cdf83-fb mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading20227_8cdf83-fb[data-kb-block=\"kb-adv-heading20227_8cdf83-fb\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading20227_8cdf83-fb img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading20227_8cdf83-fb[data-kb-block=\"kb-adv-heading20227_8cdf83-fb\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading20227_8cdf83-fb wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading20227_8cdf83-fb\">About the Speakers<\/h2>\n<\/div><\/div>\n\n\n<style>.kadence-column20227_e58a46-6e > .kt-inside-inner-col,.kadence-column20227_e58a46-6e > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column20227_e58a46-6e > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column20227_e58a46-6e > .kt-inside-inner-col{flex-direction:column;}.kadence-column20227_e58a46-6e > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column20227_e58a46-6e > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column20227_e58a46-6e{position:relative;}@media all and (max-width: 1024px){.kadence-column20227_e58a46-6e > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column20227_e58a46-6e > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column20227_e58a46-6e\"><div class=\"kt-inside-inner-col\">\r\n <div class=\"speaker-block \" id=\"speaker-block_2add460139283682356542d649575815\">\r\n            <div class=\"speaker-item\">\r\n            <div class=\"speaker-col-1\">\r\n                <img decoding=\"async\" \r\n                    src=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2026\/02\/oli-speaker-headshot.png\" \r\n                    alt=\"Oli Giordimaina\" \r\n                    height=\"130\"\r\n                    width=\"130\"\r\n                    loading=\"lazy\"\r\n                    class=\"speaker-image\"\r\n                \/>\r\n                <div class=\"speaker-link-wrap\">\r\n\r\n                                <a \r\n                                    class=\"speaker-social-link\" \r\n                                    href=\"https:\/\/x.com\/lakesidesoft\"\r\n                                    target=\"_blank\"\r\n                                    rel=\"noopener nofollow\"\r\n                                >\r\n                                    <img decoding=\"async\" \r\n                                        src=\"https:\/\/www.lakesidesoftware.com\/wp-content\/plugins\/BOL%20Lakeside%20Speakers\/template-parts\/assets\/x-logo.svg\"\r\n                                        alt=\"twitter for Oli Giordimaina\"\r\n                                        width=\"30\"\r\n                                        height=\"30\"\r\n                                        loading=\"lazy\"\r\n                                    \/>\r\n                                <\/a>\r\n\r\n                                <a \r\n                                    class=\"speaker-social-link\" \r\n                                    href=\"https:\/\/www.linkedin.com\/in\/oli-giordimaina-95130538\/\"\r\n                                    target=\"_blank\"\r\n                                    rel=\"noopener nofollow\"\r\n                                >\r\n                                    <img decoding=\"async\" \r\n                                        src=\"https:\/\/www.lakesidesoftware.com\/wp-content\/plugins\/BOL%20Lakeside%20Speakers\/template-parts\/assets\/linkedin-logo.svg\"\r\n                                        alt=\"linkedin for Oli Giordimaina\"\r\n                                        width=\"30\"\r\n                                        height=\"30\"\r\n                                        loading=\"lazy\"\r\n                                    \/>\r\n                                <\/a>\r\n\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"speaker-col-2\">\r\n                <div class=\"speaker-text-wrap\">\r\n                    <h3 class=\"speaker-name\">Oli Giordimaina<\/h3>\r\n                    <p class=\"speaker-text\">Chief Product and AI Officer<\/p>\r\n                    <p class=\"speaker-text\">Lakeside Software<\/p>\r\n                    <p class=\"speaker-text speaker-bio\">As Chief Product Officer, AI at Lakeside Software, Oli Giordimaina leads product strategy for the company\u2019s digital employee experience (DEX) platform. With more than 15 years of leadership across the end-user computing (EUC) industry, including deep experience in financial services such as banking and insurance, he brings a unique blend of technical expertise and strategic product vision.<\/p>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n            <div class=\"speaker-item\">\r\n            <div class=\"speaker-col-1\">\r\n                <img decoding=\"async\" \r\n                    src=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2026\/02\/shared-image.png\" \r\n                    alt=\"Chris Round\" \r\n                    height=\"130\"\r\n                    width=\"130\"\r\n                    loading=\"lazy\"\r\n                    class=\"speaker-image\"\r\n                \/>\r\n                <div class=\"speaker-link-wrap\">\r\n\r\n                                <a \r\n                                    class=\"speaker-social-link\" \r\n                                    href=\"https:\/\/x.com\/lakesidesoft\"\r\n                                    target=\"_blank\"\r\n                                    rel=\"noopener nofollow\"\r\n                                >\r\n                                    <img decoding=\"async\" \r\n                                        src=\"https:\/\/www.lakesidesoftware.com\/wp-content\/plugins\/BOL%20Lakeside%20Speakers\/template-parts\/assets\/x-logo.svg\"\r\n                                        alt=\"twitter for Chris Round\"\r\n                                        width=\"30\"\r\n                                        height=\"30\"\r\n                                        loading=\"lazy\"\r\n                                    \/>\r\n                                <\/a>\r\n\r\n                                <a \r\n                                    class=\"speaker-social-link\" \r\n                                    href=\"https:\/\/www.linkedin.com\/in\/chris-round-5a644520\/\"\r\n                                    target=\"_blank\"\r\n                                    rel=\"noopener nofollow\"\r\n                                >\r\n                                    <img decoding=\"async\" \r\n                                        src=\"https:\/\/www.lakesidesoftware.com\/wp-content\/plugins\/BOL%20Lakeside%20Speakers\/template-parts\/assets\/linkedin-logo.svg\"\r\n                                        alt=\"linkedin for Chris Round\"\r\n                                        width=\"30\"\r\n                                        height=\"30\"\r\n                                        loading=\"lazy\"\r\n                                    \/>\r\n                                <\/a>\r\n\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"speaker-col-2\">\r\n                <div class=\"speaker-text-wrap\">\r\n                    <h3 class=\"speaker-name\">Chris Round<\/h3>\r\n                    <p class=\"speaker-text\">Senior Product Manager<\/p>\r\n                    <p class=\"speaker-text\">Lakeside Software<\/p>\r\n                    <p class=\"speaker-text speaker-bio\">As Senior Product Manager, Chris Round blends 13 years experience in enterprise IT, spanning defence, consumer electronics and SME outsourcing, with 8 years in the DEX space at Lakeside, working directly with customers and in the product function. In addition to his extensive technical and SysTrack knowledge, Chris is highly customer-focused, ensuring product development helps drive customers&#8217; business outcomes.<\/p>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n     <\/div><\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id20227_8a26ca-b8 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id20227_8a26ca-b8 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id20227_8a26ca-b8 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:1132px;margin-left:auto;margin-right:auto;padding-top:145px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id20227_8a26ca-b8{background-image:url('https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/10\/Related_bg.webp');background-size:cover;background-position:50% 0%;background-attachment:scroll;background-repeat:no-repeat;}.kb-row-layout-id20227_8a26ca-b8 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id20227_8a26ca-b8 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id20227_8a26ca-b8 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id20227_8a26ca-b8 alignfull kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column20227_b8eec0-bd > .kt-inside-inner-col,.kadence-column20227_b8eec0-bd > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column20227_b8eec0-bd > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column20227_b8eec0-bd > .kt-inside-inner-col{flex-direction:column;}.kadence-column20227_b8eec0-bd > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column20227_b8eec0-bd > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column20227_b8eec0-bd{position:relative;}.kadence-column20227_b8eec0-bd, .kt-inside-inner-col > .kadence-column20227_b8eec0-bd:not(.specificity){margin-bottom:20px;}@media all and (max-width: 1024px){.kadence-column20227_b8eec0-bd > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column20227_b8eec0-bd > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column20227_b8eec0-bd\"><div class=\"kt-inside-inner-col\"><\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n\n\n<p><\/p>\n","protected":false},"author":43,"featured_media":0,"parent":0,"template":"","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"default","_kad_post_title":"hide","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":""},"topic":[],"event-type":[597],"class_list":["post-20227","event-webinar","type-event-webinar","status-publish","hentry","event-type-on-demand-webinar"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SysTrack AI Webinar | Lakeside Software<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.lakesidesoftware.com\/event-webinar\/systrack-ai-webinar\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SysTrack AI Webinar | Lakeside Software\" \/>\n<meta property=\"og:description\" content=\"On-demand webinar Ready to see how SysTrack AI transforms service desk operations? 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