{"id":20104,"date":"2025-11-17T21:34:12","date_gmt":"2025-11-17T21:34:12","guid":{"rendered":"https:\/\/www.lakesidesoftware.com\/?post_type=resource&#038;p=20104"},"modified":"2025-11-17T21:34:14","modified_gmt":"2025-11-17T21:34:14","slug":"isg-note-strategic-faster-low-cost-it-management-support","status":"publish","type":"resource","link":"https:\/\/www.lakesidesoftware.com\/report\/isg-note-strategic-faster-low-cost-it-management-support\/","title":{"rendered":"ISG Briefing Note: Lakeside Software Enables Strategic, Faster and Low-Cost IT Management and Support"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">Discover how Lakeside Software is redefining IT support for the hybrid digital era<\/h3>\n\n\n\n<p><\/p>\n\n\n\n<p>This exclusive ISG Briefing Note explores why traditional reactive models are no longer enough\u2014and how Lakeside\u2019s SysTrack platform enables a proactive, cost-effective approach to IT management.<\/p>\n\n\n\n<p>Inside, you\u2019ll learn:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Why first correct assignment (FCA) and ticket reassignment rate (TRR) matter<\/strong> for improving IT efficiency and reducing costs<\/li>\n\n\n\n<li>How <strong>deep endpoint telemetry, AI-driven diagnostics, and GenAI assistants<\/strong> transform support workflows<\/li>\n\n\n\n<li>Strategies for <strong>enhancing Digital Employee Experience (DEX)<\/strong> while streamlining ticket routing and resolution<\/li>\n\n\n\n<li>Key recommendations for balancing automation, intelligent routing, and contextual awareness<\/li>\n<\/ul>\n\n\n\n<p>Whether you\u2019re an IT leader or digital workplace strategist, this resource provides actionable insights to help you modernize support, improve user experience, and reduce operational overhead.<\/p>\n\n\n\n<p><strong>Download now to access the full ISG analysis and see why Lakeside Software is recognized as a leader in AI-enabled digital workplace solutions.<\/strong><\/p>\n\n\n\n<p><\/p>\n\n\n<style>.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id14608_9c47e4-fe{margin-top:88px;margin-bottom:47px;}.kb-row-layout-id14608_9c47e4-fe > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id14608_9c47e4-fe > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id14608_9c47e4-fe > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:1219px;margin-left:auto;margin-right:auto;padding-right:24px;padding-left:24px;min-height:1215px;grid-template-columns:minmax(0, 1fr) minmax(0, 2fr);}.kb-row-layout-id14608_9c47e4-fe{border-top:0px solid rgba(255,255,255,0.8);border-right:0px solid rgba(255,255,255,0.8);border-bottom:0px solid rgba(255,255,255,0.8);border-left:0px solid rgba(255,255,255,0.8);}.kb-row-layout-id14608_9c47e4-fe{background-image:url('https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/09\/circle-bg.webp');background-size:contain;background-position:50% 100%;background-attachment:scroll;background-repeat:no-repeat;}.kb-row-layout-id14608_9c47e4-fe > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id14608_9c47e4-fe > .kt-row-column-wrap{padding-bottom:232px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 1024px){.kb-row-layout-id14608_9c47e4-fe{border-top:0px solid rgba(255,255,255,0.8);border-right:0px solid rgba(255,255,255,0.8);border-bottom:0px solid rgba(255,255,255,0.8);border-left:0px solid rgba(255,255,255,0.8);}}@media all and (max-width: 767px){.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id14608_9c47e4-fe{margin-bottom:0px;background-image:none !important;}.kb-row-layout-id14608_9c47e4-fe > .kt-row-column-wrap{row-gap:50px;padding-right:18px;padding-bottom:0px;padding-left:18px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id14608_9c47e4-fe{border-top:0px solid rgba(255,255,255,0.8);border-right:0px solid rgba(255,255,255,0.8);border-bottom:0px solid rgba(255,255,255,0.8);border-left:0px solid rgba(255,255,255,0.8);}.kb-row-layout-id14608_9c47e4-fe [id*=\"jarallax-container-\"]{display:none !important;}}<\/style><section class=\"kb-row-layout-wrap kb-row-layout-id14608_9c47e4-fe alignfull kt-row-has-bg discover-latest wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-right-golden kt-tab-layout-row kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column14608_da76cf-b1 > .kt-inside-inner-col{display:flex;}.kadence-column14608_da76cf-b1 > .kt-inside-inner-col,.kadence-column14608_da76cf-b1 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14608_da76cf-b1 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14608_da76cf-b1 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column14608_da76cf-b1 > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column14608_da76cf-b1{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14608_da76cf-b1{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14608_da76cf-b1 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column14608_da76cf-b1 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14608_da76cf-b1{position:relative;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column14608_da76cf-b1{align-self:center;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14608_da76cf-b1{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14608_da76cf-b1 > .kt-inside-inner-col{align-items:center;}}@media all and (max-width: 1024px){.kadence-column14608_da76cf-b1 > .kt-inside-inner-col{justify-content:inherit;flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column14608_da76cf-b1 > .kt-inside-inner-col > .aligncenter{width:auto;}}@media all and (min-width: 768px) and (max-width: 1024px){.kadence-column14608_da76cf-b1 > .kt-inside-inner-col > *, .kadence-column14608_da76cf-b1 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14608_da76cf-b1 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14608_da76cf-b1 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}@media all and (max-width: 767px){.kadence-column14608_da76cf-b1 > .kt-inside-inner-col{padding-right:6px;padding-left:6px;flex-direction:row;flex-wrap:wrap;justify-content:flex-start;justify-content:center;}.kt-row-column-wrap > .kadence-column14608_da76cf-b1{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14608_da76cf-b1{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14608_da76cf-b1 > .kt-inside-inner-col{align-items:center;}.kadence-column14608_da76cf-b1 > .kt-inside-inner-col > *, .kadence-column14608_da76cf-b1 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14608_da76cf-b1 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14608_da76cf-b1 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14608_da76cf-b1 kb-section-dir-vertical kb-section-md-dir-horizontal\"><div class=\"kt-inside-inner-col\"><style>.kadence-column14608_d737e6-d0 > .kt-inside-inner-col,.kadence-column14608_d737e6-d0 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14608_d737e6-d0 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14608_d737e6-d0 > .kt-inside-inner-col{flex-direction:column;}.kadence-column14608_d737e6-d0 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column14608_d737e6-d0 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14608_d737e6-d0{position:relative;}@media all and (max-width: 1024px){.kadence-column14608_d737e6-d0{max-width:700px;}}@media all and (max-width: 1024px){.wp-block-kadence-column.kb-section-dir-horizontal:not(.kb-section-md-dir-vertical)>.kt-inside-inner-col>.kadence-column14608_d737e6-d0{-webkit-flex:0 1 700px;flex:0 1 700px;}}@media all and (max-width: 1024px){.kadence-column14608_d737e6-d0 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (min-width: 768px) and (max-width: 1024px){.wp-block-kadence-column.kb-section-dir-horizontal>.kt-inside-inner-col>.kadence-column14608_d737e6-d0{-webkit-flex:0 1 700px;flex:0 1 700px;max-width:unset;margin-left:unset;margin-right:unset;}}@media all and (max-width: 767px){.wp-block-kadence-column.kb-section-sm-dir-vertical:not(.kb-section-sm-dir-horizontal):not(.kb-section-sm-dir-specificity)>.kt-inside-inner-col>.kadence-column14608_d737e6-d0{max-width:700px;-webkit-flex:1;flex:1;margin-left:auto;margin-right:auto;}.kadence-column14608_d737e6-d0 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14608_d737e6-d0\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading14608_71df9b-ba, .wp-block-kadence-advancedheading.kt-adv-heading14608_71df9b-ba[data-kb-block=\"kb-adv-heading14608_71df9b-ba\"]{max-width:374px;margin-bottom:60px;font-size:64px;line-height:81px;font-weight:800;font-style:normal;font-family:Manrope;}.wp-block-kadence-advancedheading.kt-adv-heading14608_71df9b-ba mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14608_71df9b-ba[data-kb-block=\"kb-adv-heading14608_71df9b-ba\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14608_71df9b-ba img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14608_71df9b-ba[data-kb-block=\"kb-adv-heading14608_71df9b-ba\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading14608_71df9b-ba, .wp-block-kadence-advancedheading.kt-adv-heading14608_71df9b-ba[data-kb-block=\"kb-adv-heading14608_71df9b-ba\"]{max-width:700px;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading14608_71df9b-ba, .wp-block-kadence-advancedheading.kt-adv-heading14608_71df9b-ba[data-kb-block=\"kb-adv-heading14608_71df9b-ba\"]{margin-bottom:12px;font-size:40px;line-height:46px;}}<\/style>\n<h2 class=\"kt-adv-heading14608_71df9b-ba wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14608_71df9b-ba\">Discover the latest from Lakeside<\/h2>\n\n\n<style>.kadence-column14608_66a178-fc > .kt-inside-inner-col{min-height:18px;}.kadence-column14608_66a178-fc > .kt-inside-inner-col,.kadence-column14608_66a178-fc > .kt-inside-inner-col:before{border-top-left-radius:9px;border-top-right-radius:9px;border-bottom-right-radius:9px;border-bottom-left-radius:9px;}.kadence-column14608_66a178-fc > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14608_66a178-fc > .kt-inside-inner-col{flex-direction:column;}.kadence-column14608_66a178-fc > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column14608_66a178-fc > .kt-inside-inner-col{background-color:#95edfb;}.kadence-column14608_66a178-fc > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14608_66a178-fc{position:relative;}@media all and (max-width: 1024px){.kadence-column14608_66a178-fc > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column14608_66a178-fc > .kt-inside-inner-col{min-height:5px;flex-direction:column;justify-content:center;}.kadence-column14608_66a178-fc > .kt-inside-inner-col,.kadence-column14608_66a178-fc > .kt-inside-inner-col:before{border-top-left-radius:5px;border-top-right-radius:5px;border-bottom-right-radius:5px;border-bottom-left-radius:5px;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14608_66a178-fc latest-line\"><div class=\"kt-inside-inner-col\"><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column14608_392b9d-ef > .kt-inside-inner-col,.kadence-column14608_392b9d-ef > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14608_392b9d-ef > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14608_392b9d-ef > .kt-inside-inner-col{flex-direction:column;}.kadence-column14608_392b9d-ef > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column14608_392b9d-ef > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14608_392b9d-ef{position:relative;}@media all and (max-width: 1024px){.kadence-column14608_392b9d-ef > .kt-inside-inner-col{padding-bottom:75px;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column14608_392b9d-ef > .kt-inside-inner-col{display:flex;flex-direction:row;flex-wrap:wrap;justify-content:flex-start;align-items:center;justify-content:center;}.kadence-column14608_392b9d-ef > .kt-inside-inner-col > *, .kadence-column14608_392b9d-ef > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14608_392b9d-ef > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14608_392b9d-ef > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14608_392b9d-ef kb-section-dir-vertical kb-section-sm-dir-horizontal\"><div class=\"kt-inside-inner-col\"><style>.kadence-column14608_6d0e8b-fc > .kt-inside-inner-col,.kadence-column14608_6d0e8b-fc > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14608_6d0e8b-fc > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14608_6d0e8b-fc > .kt-inside-inner-col{flex-direction:column;}.kadence-column14608_6d0e8b-fc > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column14608_6d0e8b-fc > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14608_6d0e8b-fc{position:relative;}@media all and (max-width: 1024px){.kadence-column14608_6d0e8b-fc > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column14608_6d0e8b-fc{max-width:354px;margin-left:auto;margin-right:auto;}.wp-block-kadence-column.kb-section-sm-dir-vertical:not(.kb-section-sm-dir-horizontal):not(.kb-section-sm-dir-specificity)>.kt-inside-inner-col>.kadence-column14608_6d0e8b-fc{-webkit-flex:0 1 354px;flex:0 1 354px;}.wp-block-kadence-column>.kt-inside-inner-col>.kadence-column14608_6d0e8b-fc{-webkit-flex:1 354px;flex:1 354px;}.wp-block-kadence-column.kb-section-sm-dir-horizontal>.kt-inside-inner-col>.kadence-column14608_6d0e8b-fc, .wp-block-kadence-column.kb-section-dir-horizontal:not(.kb-section-sm-dir-vertical):not(.kb-section-md-dir-vertical) >.kt-inside-inner-col>.kadence-column14608_6d0e8b-fc{-webkit-flex:0 1 354px;flex:0 1 354px;max-width:unset;margin-left:unset;margin-right:unset;}.kadence-column14608_6d0e8b-fc > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14608_6d0e8b-fc\"><div class=\"kt-inside-inner-col\"><style>.kt-post-loop14608_0c51f2-05 .kadence-post-image{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.kt-post-loop14608_0c51f2-05 .kt-post-grid-wrap{gap:34px 39px;}.kt-post-loop14608_0c51f2-05 .kt-blocks-post-grid-item{border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-right-radius:20px;border-bottom-left-radius:20px;overflow:hidden;box-shadow:0px 0px 60px 0px rgba(0, 0, 0, 0.2);}.kt-post-loop14608_0c51f2-05 .kt-blocks-post-grid-item .kt-blocks-post-grid-item-inner{padding-top:24px;padding-right:29px;padding-bottom:31px;padding-left:28px;}.kt-post-loop14608_0c51f2-05 .kt-blocks-post-grid-item header{padding-top:0px;padding-right:0px;padding-bottom:10px;padding-left:0px;margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.kt-post-loop14608_0c51f2-05 .kt-blocks-post-grid-item .kt-blocks-above-categories{font-size:15px;line-height:21px;letter-spacing:3.3px;font-family:Manrope;font-weight:800;font-style:normal;text-transform:uppercase;}.kt-post-loop14608_0c51f2-05 .kt-blocks-post-grid-item .kt-blocks-above-categories a{color:#000000;}.kt-post-loop14608_0c51f2-05 .kt-blocks-post-grid-item .kt-blocks-above-categories a:hover{color:#95edfb;}.kt-post-loop14608_0c51f2-05 .kt-blocks-post-grid-item .entry-title{padding-top:10px;padding-right:0px;padding-bottom:5px;padding-left:0px;margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;font-size:20px;line-height:27px;font-weight:400;}.kt-post-loop14608_0c51f2-05 .kt-blocks-post-grid-item .kt-blocks-post-top-meta{color:#777777;}.kt-post-loop14608_0c51f2-05 .kt-blocks-post-grid-item .kt-blocks-post-top-meta a{color:#777777;}.kt-post-loop14608_0c51f2-05 .kt-blocks-post-grid-item .kt-blocks-post-top-meta a:hover{color:#444444;}.kt-post-loop14608_0c51f2-05 .entry-content{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.kt-post-loop14608_0c51f2-05 .kt-blocks-post-footer{color:#777777;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;font-size:12px;line-height:20px;}.kt-post-loop14608_0c51f2-05 .entry-content:after{height:0px;}.kt-post-loop14608_0c51f2-05 .kt-blocks-post-footer a{color:#777777;}.kt-post-loop14608_0c51f2-05 .kt-blocks-post-footer a:hover{color:#444444;}.kt-post-loop14608_0c51f2-05 .entry-content .kt-blocks-post-readmore{background-color:rgba(68,68,68,0);border-color:#444444;color:#2962f5;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;font-size:20px;line-height:27px;font-family:Manrope;font-weight:700;font-style:normal;}.kt-post-loop14608_0c51f2-05 .entry-content .kt-blocks-post-readmore:hover{color:#2962f5;border-color:#555555;background-color:rgba(85,85,85,0);}.kt-post-loop14608_0c51f2-05 .kb-filter-item{border-top-width:0px;border-right-width:0px;border-bottom-width:2px;border-left-width:0px;padding-top:5px;padding-right:8px;padding-bottom:5px;padding-left:8px;margin-top:0px;margin-right:10px;margin-bottom:0px;margin-left:0px;}<\/style><div class=\"wp-block-kadence-postgrid kt-blocks-post-loop-block alignnone kt-post-loop14608_0c51f2-05 kt-post-grid-layout-grid  latest-blog-posts\"><div class=\"kt-post-grid-layout-grid-wrap kt-post-grid-wrap\" data-columns-xxl=\"2\" data-columns-xl=\"2\" data-columns-md=\"2\" data-columns-sm=\"2\" data-columns-xs=\"1\" data-columns-ss=\"1\"data-item-selector=\".kt-post-masonry-item\" aria-label=\"Post Carousel\"><article class=\"kt-blocks-post-grid-item post-20426 post type-post status-publish format-standard has-post-thumbnail hentry category-it-management tag-macc tag-microsoft-azure-marketplace\"><div class=\"kt-blocks-post-grid-item-inner-wrap kt-feat-image-align-top kt-feat-image-mobile-align-top\"><div class=\"kadence-post-image\"><div class=\"kadence-post-image-intrisic kt-image-ratio-nocrop\" style=\"padding-bottom:100%;\"><div class=\"kadence-post-image-inner-intrisic\"><a aria-hidden=\"true\" tabindex=\"-1\" role=\"presentation\" href=\"https:\/\/www.lakesidesoftware.com\/blog\/from-mainframes-to-marketplaces-the-evolution-of-enterprise-it-procurement\/\" aria-label=\"From Mainframes to Marketplaces: The Evolution of Enterprise IT Procurement\" class=\"kadence-post-image-inner-wrap\"><img loading=\"lazy\" decoding=\"async\" width=\"962\" height=\"962\" src=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2026\/04\/Screenshot-2026-04-01-at-9.27.00-AM.png\" class=\"attachment-large size-large wp-post-image\" alt=\"\" srcset=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2026\/04\/Screenshot-2026-04-01-at-9.27.00-AM.png 962w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2026\/04\/Screenshot-2026-04-01-at-9.27.00-AM-300x300.png 300w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2026\/04\/Screenshot-2026-04-01-at-9.27.00-AM-150x150.png 150w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2026\/04\/Screenshot-2026-04-01-at-9.27.00-AM-768x768.png 768w\" sizes=\"auto, (max-width: 962px) 100vw, 962px\" \/><\/a><\/div><\/div><\/div><div class=\"kt-blocks-post-grid-item-inner\"><header><div class=\"kt-blocks-above-categories\"><a href=\"https:\/\/www.lakesidesoftware.com\/blog\/category\/it-management\/\" class=\"category-link-it-management\" rel=\"tag\">IT Management<\/a><\/div><h2 class=\"entry-title\"><a href=\"https:\/\/www.lakesidesoftware.com\/blog\/from-mainframes-to-marketplaces-the-evolution-of-enterprise-it-procurement\/\">From Mainframes to Marketplaces: The Evolution of Enterprise IT Procurement<\/a><\/h2><div class=\"kt-blocks-post-top-meta\"><\/div><\/header><div class=\"entry-content\"><div class=\"kt-blocks-post-readmore-wrap\"><a class=\"kt-blocks-post-readmore\" href=\"https:\/\/www.lakesidesoftware.com\/blog\/from-mainframes-to-marketplaces-the-evolution-of-enterprise-it-procurement\/\"> Read Now \u2192<span class=\"screen-reader-text\"> From Mainframes to Marketplaces: The Evolution of Enterprise IT Procurement<\/span><\/a><\/div><\/div><footer class=\"kt-blocks-post-footer\"><div class=\"kt-blocks-post-footer-left\"><\/div><div class=\"kt-blocks-post-footer-right\"><\/div><\/footer><\/div><\/div><\/article><article class=\"kt-blocks-post-grid-item post-20403 post type-post status-publish format-standard has-post-thumbnail hentry category-it-management\"><div class=\"kt-blocks-post-grid-item-inner-wrap kt-feat-image-align-top kt-feat-image-mobile-align-top\"><div class=\"kadence-post-image\"><div class=\"kadence-post-image-intrisic kt-image-ratio-nocrop\" style=\"padding-bottom:58.7837837838%;\"><div class=\"kadence-post-image-inner-intrisic\"><a aria-hidden=\"true\" tabindex=\"-1\" role=\"presentation\" href=\"https:\/\/www.lakesidesoftware.com\/blog\/lakeside-software-intel-monitoring-emerging-pc-health-issues-to-improve-dex-with-systrack-and-intel-device-iq\/\" aria-label=\"Lakeside Software and Intel: Monitoring Emerging PC Health Issues to Improve DEX with SysTrack and Intel\u00ae Device IQ\" class=\"kadence-post-image-inner-wrap\"><img loading=\"lazy\" decoding=\"async\" width=\"888\" height=\"522\" src=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/11\/Add-intelligence.webp\" class=\"attachment-large size-large wp-post-image\" alt=\"\" srcset=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/11\/Add-intelligence.webp 888w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/11\/Add-intelligence-300x176.webp 300w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/11\/Add-intelligence-768x451.webp 768w\" sizes=\"auto, (max-width: 888px) 100vw, 888px\" \/><\/a><\/div><\/div><\/div><div class=\"kt-blocks-post-grid-item-inner\"><header><div class=\"kt-blocks-above-categories\"><a href=\"https:\/\/www.lakesidesoftware.com\/blog\/category\/it-management\/\" class=\"category-link-it-management\" rel=\"tag\">IT Management<\/a><\/div><h2 class=\"entry-title\"><a href=\"https:\/\/www.lakesidesoftware.com\/blog\/lakeside-software-intel-monitoring-emerging-pc-health-issues-to-improve-dex-with-systrack-and-intel-device-iq\/\">Lakeside Software and Intel: Monitoring Emerging PC Health Issues to Improve DEX with SysTrack and Intel\u00ae Device IQ<\/a><\/h2><div class=\"kt-blocks-post-top-meta\"><\/div><\/header><div class=\"entry-content\"><div class=\"kt-blocks-post-readmore-wrap\"><a class=\"kt-blocks-post-readmore\" href=\"https:\/\/www.lakesidesoftware.com\/blog\/lakeside-software-intel-monitoring-emerging-pc-health-issues-to-improve-dex-with-systrack-and-intel-device-iq\/\"> Read Now \u2192<span class=\"screen-reader-text\"> Lakeside Software and Intel: Monitoring Emerging PC Health Issues to Improve DEX with SysTrack and Intel\u00ae Device IQ<\/span><\/a><\/div><\/div><footer class=\"kt-blocks-post-footer\"><div class=\"kt-blocks-post-footer-left\"><\/div><div class=\"kt-blocks-post-footer-right\"><\/div><\/footer><\/div><\/div><\/article><article class=\"kt-blocks-post-grid-item post-20301 post type-post status-publish format-standard has-post-thumbnail hentry category-ai-machine-learning category-digital-workplace\"><div class=\"kt-blocks-post-grid-item-inner-wrap kt-feat-image-align-top kt-feat-image-mobile-align-top\"><div class=\"kadence-post-image\"><div class=\"kadence-post-image-intrisic kt-image-ratio-nocrop\" style=\"padding-bottom:56.25%;\"><div class=\"kadence-post-image-inner-intrisic\"><a aria-hidden=\"true\" tabindex=\"-1\" role=\"presentation\" href=\"https:\/\/www.lakesidesoftware.com\/blog\/from-experience-management-to-experience-engineering\/\" aria-label=\"From Experience Management to Experience Engineering: How AI Is Reshaping DEX in IT\u2019s Next Great Transformation\" class=\"kadence-post-image-inner-wrap\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"432\" src=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2026\/02\/Experience-Management-to-Engineering.png\" class=\"attachment-large size-large wp-post-image\" alt=\"\" srcset=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2026\/02\/Experience-Management-to-Engineering.png 768w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2026\/02\/Experience-Management-to-Engineering-300x169.png 300w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/a><\/div><\/div><\/div><div class=\"kt-blocks-post-grid-item-inner\"><header><div class=\"kt-blocks-above-categories\"><a href=\"https:\/\/www.lakesidesoftware.com\/blog\/category\/ai-machine-learning\/\" class=\"category-link-ai-machine-learning\" rel=\"tag\">AI &amp; Machine Learning<\/a>  <a href=\"https:\/\/www.lakesidesoftware.com\/blog\/category\/digital-workplace\/\" class=\"category-link-digital-workplace\" rel=\"tag\">Digital Workplace<\/a><\/div><h2 class=\"entry-title\"><a href=\"https:\/\/www.lakesidesoftware.com\/blog\/from-experience-management-to-experience-engineering\/\">From Experience Management to Experience Engineering: How AI Is Reshaping DEX in IT\u2019s Next Great Transformation<\/a><\/h2><div class=\"kt-blocks-post-top-meta\"><\/div><\/header><div class=\"entry-content\"><div class=\"kt-blocks-post-readmore-wrap\"><a class=\"kt-blocks-post-readmore\" href=\"https:\/\/www.lakesidesoftware.com\/blog\/from-experience-management-to-experience-engineering\/\"> Read Now \u2192<span class=\"screen-reader-text\"> From Experience Management to Experience Engineering: How AI Is Reshaping DEX in IT\u2019s Next Great Transformation<\/span><\/a><\/div><\/div><footer class=\"kt-blocks-post-footer\"><div class=\"kt-blocks-post-footer-left\"><\/div><div class=\"kt-blocks-post-footer-right\"><\/div><\/footer><\/div><\/div><\/article><article class=\"kt-blocks-post-grid-item post-20126 post type-post status-publish format-standard has-post-thumbnail hentry category-ai-machine-learning\"><div class=\"kt-blocks-post-grid-item-inner-wrap kt-feat-image-align-top kt-feat-image-mobile-align-top\"><div class=\"kadence-post-image\"><div class=\"kadence-post-image-intrisic kt-image-ratio-nocrop\" style=\"padding-bottom:100%;\"><div class=\"kadence-post-image-inner-intrisic\"><a aria-hidden=\"true\" tabindex=\"-1\" role=\"presentation\" href=\"https:\/\/www.lakesidesoftware.com\/blog\/why-we-built-systrack-ai-to-break-euc-ops-in-a-good-way\/\" aria-label=\"Why We Built SysTrack AI to Break EUC Ops (in a Good Way)\" class=\"kadence-post-image-inner-wrap\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2025\/11\/Image-2.png\" class=\"attachment-large size-large wp-post-image\" alt=\"An illustration of a person accessing AI IT support on their laptop\" srcset=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2025\/11\/Image-2.png 1024w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2025\/11\/Image-2-300x300.png 300w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2025\/11\/Image-2-150x150.png 150w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2025\/11\/Image-2-768x768.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/div><\/div><\/div><div class=\"kt-blocks-post-grid-item-inner\"><header><div class=\"kt-blocks-above-categories\"><a href=\"https:\/\/www.lakesidesoftware.com\/blog\/category\/ai-machine-learning\/\" class=\"category-link-ai-machine-learning\" rel=\"tag\">AI &amp; Machine Learning<\/a><\/div><h2 class=\"entry-title\"><a href=\"https:\/\/www.lakesidesoftware.com\/blog\/why-we-built-systrack-ai-to-break-euc-ops-in-a-good-way\/\">Why We Built SysTrack AI to Break EUC Ops (in a Good Way)<\/a><\/h2><div class=\"kt-blocks-post-top-meta\"><\/div><\/header><div class=\"entry-content\"><div class=\"kt-blocks-post-readmore-wrap\"><a class=\"kt-blocks-post-readmore\" href=\"https:\/\/www.lakesidesoftware.com\/blog\/why-we-built-systrack-ai-to-break-euc-ops-in-a-good-way\/\"> Read Now \u2192<span class=\"screen-reader-text\"> Why We Built SysTrack AI to Break EUC Ops (in a Good Way)<\/span><\/a><\/div><\/div><footer class=\"kt-blocks-post-footer\"><div class=\"kt-blocks-post-footer-left\"><\/div><div class=\"kt-blocks-post-footer-right\"><\/div><\/footer><\/div><\/div><\/article><\/div><\/div><!-- .wp-block-kadence-postgrid --><\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/section>","protected":false},"featured_media":20165,"template":"","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"resource_template":[415],"topic":[408,403],"resource_type":[452],"class_list":["post-20104","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_template-gated","topic-ai-ml","topic-digital-employee-experience","resource_type-report"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ISG Briefing Note: Lakeside Software Enables Strategic, Faster and Low-Cost IT Management and Support | Lakeside Software<\/title>\n<meta name=\"description\" content=\"Explore ISG\u2019s analysis of Lakeside Software\u2019s SysTrack platform\u2014AI-driven IT support, proactive management, and enhanced digital experience.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.lakesidesoftware.com\/report\/isg-note-strategic-faster-low-cost-it-management-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ISG Briefing Note: Lakeside Software Enables Strategic, Faster and Low-Cost IT Management and Support | Lakeside Software\" \/>\n<meta property=\"og:description\" content=\"Explore ISG\u2019s analysis of Lakeside Software\u2019s SysTrack platform\u2014AI-driven IT support, proactive management, and enhanced digital experience.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.lakesidesoftware.com\/report\/isg-note-strategic-faster-low-cost-it-management-support\/\" \/>\n<meta property=\"og:site_name\" content=\"Lakeside Software\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-17T21:34:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2025\/11\/Report-thumbnail.png\" \/>\n\t<meta property=\"og:image:width\" content=\"768\" \/>\n\t<meta property=\"og:image:height\" content=\"432\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"ISG Briefing Note: Lakeside Software Enables Strategic, Faster and Low-Cost IT Management and Support | Lakeside Software","description":"Explore ISG\u2019s analysis of Lakeside Software\u2019s SysTrack platform\u2014AI-driven IT support, proactive management, and enhanced digital experience.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.lakesidesoftware.com\/report\/isg-note-strategic-faster-low-cost-it-management-support\/","og_locale":"en_US","og_type":"article","og_title":"ISG Briefing Note: Lakeside Software Enables Strategic, Faster and Low-Cost IT Management and Support | Lakeside Software","og_description":"Explore ISG\u2019s analysis of Lakeside Software\u2019s SysTrack platform\u2014AI-driven IT support, proactive management, and enhanced digital experience.","og_url":"https:\/\/www.lakesidesoftware.com\/report\/isg-note-strategic-faster-low-cost-it-management-support\/","og_site_name":"Lakeside Software","article_modified_time":"2025-11-17T21:34:14+00:00","og_image":[{"width":768,"height":432,"url":"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2025\/11\/Report-thumbnail.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.lakesidesoftware.com\/report\/isg-note-strategic-faster-low-cost-it-management-support\/","url":"https:\/\/www.lakesidesoftware.com\/report\/isg-note-strategic-faster-low-cost-it-management-support\/","name":"ISG Briefing Note: Lakeside Software Enables Strategic, Faster and Low-Cost IT Management and Support | Lakeside Software","isPartOf":{"@id":"https:\/\/www.lakesidesoftware.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.lakesidesoftware.com\/report\/isg-note-strategic-faster-low-cost-it-management-support\/#primaryimage"},"image":{"@id":"https:\/\/www.lakesidesoftware.com\/report\/isg-note-strategic-faster-low-cost-it-management-support\/#primaryimage"},"thumbnailUrl":"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2025\/11\/Report-thumbnail.png","datePublished":"2025-11-17T21:34:12+00:00","dateModified":"2025-11-17T21:34:14+00:00","description":"Explore ISG\u2019s analysis of Lakeside Software\u2019s SysTrack platform\u2014AI-driven IT support, proactive management, and enhanced digital experience.","breadcrumb":{"@id":"https:\/\/www.lakesidesoftware.com\/report\/isg-note-strategic-faster-low-cost-it-management-support\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.lakesidesoftware.com\/report\/isg-note-strategic-faster-low-cost-it-management-support\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.lakesidesoftware.com\/report\/isg-note-strategic-faster-low-cost-it-management-support\/#primaryimage","url":"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2025\/11\/Report-thumbnail.png","contentUrl":"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2025\/11\/Report-thumbnail.png","width":768,"height":432},{"@type":"BreadcrumbList","@id":"https:\/\/www.lakesidesoftware.com\/report\/isg-note-strategic-faster-low-cost-it-management-support\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.lakesidesoftware.com\/"},{"@type":"ListItem","position":2,"name":"ISG Briefing Note: Lakeside Software Enables Strategic, Faster and Low-Cost IT Management and Support"}]},{"@type":"WebSite","@id":"https:\/\/www.lakesidesoftware.com\/#website","url":"https:\/\/www.lakesidesoftware.com\/","name":"Lakeside Software","description":"","publisher":{"@id":"https:\/\/www.lakesidesoftware.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.lakesidesoftware.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.lakesidesoftware.com\/#organization","name":"Lakeside Software","url":"https:\/\/www.lakesidesoftware.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.lakesidesoftware.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2024\/01\/Better_View_Knockout-1.png","contentUrl":"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2024\/01\/Better_View_Knockout-1.png","width":2358,"height":811,"caption":"Lakeside Software"},"image":{"@id":"https:\/\/www.lakesidesoftware.com\/#\/schema\/logo\/image\/"}}]}},"taxonomy_info":{"resource_template":[{"value":415,"label":"Gated"}],"topic":[{"value":408,"label":"AI\/ML"},{"value":403,"label":"Digital Employee Experience"}],"resource_type":[{"value":452,"label":"Report"}]},"featured_image_src_large":["https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2025\/11\/Report-thumbnail.png",768,432,false],"author_info":[],"comment_info":"","_links":{"self":[{"href":"https:\/\/www.lakesidesoftware.com\/wp-json\/wp\/v2\/resource\/20104","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lakesidesoftware.com\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/www.lakesidesoftware.com\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/www.lakesidesoftware.com\/wp-json\/wp\/v2\/resource\/20104\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.lakesidesoftware.com\/wp-json\/wp\/v2\/media\/20165"}],"wp:attachment":[{"href":"https:\/\/www.lakesidesoftware.com\/wp-json\/wp\/v2\/media?parent=20104"}],"wp:term":[{"taxonomy":"resource_template","embeddable":true,"href":"https:\/\/www.lakesidesoftware.com\/wp-json\/wp\/v2\/resource_template?post=20104"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/www.lakesidesoftware.com\/wp-json\/wp\/v2\/topic?post=20104"},{"taxonomy":"resource_type","embeddable":true,"href":"https:\/\/www.lakesidesoftware.com\/wp-json\/wp\/v2\/resource_type?post=20104"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}