{"id":18240,"date":"2023-12-11T12:37:12","date_gmt":"2023-12-11T17:37:12","guid":{"rendered":"https:\/\/www.lakesidesoftware.com\/?p=14019"},"modified":"2024-05-02T18:12:57","modified_gmt":"2024-05-02T18:12:57","slug":"expand-your-systrack-knowledge-with-new-customer-gateway","status":"publish","type":"post","link":"https:\/\/www.lakesidesoftware.com\/blog\/expand-your-systrack-knowledge-with-new-customer-gateway\/","title":{"rendered":"Expand Your SysTrack Knowledge: Introducing Lakeside&#8217;s New Customer Gateway"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\"><em>Find solutions faster and gain greater value with Lakeside Academy and a wide variety of technical support for customers<\/em><\/h3>\n\n\n\n<p>Looking to gain even more value from Lakeside Software&#8217;s SysTrack? Look no further than Lakeside&#8217;s new-and-improved <a href=\"https:\/\/customers.lakesidesoftware.com\/hc\/en-us\">Customer Gateway<\/a>, our one-stop information hub that&#8217;s been expanded to make learning about and using SysTrack even easier.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><a href=\"https:\/\/customers.lakesidesoftware.com\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/Lakeside-Customer-Gateway_blog-post_121123_graphic-1-1024x467.png\" alt=\"\" class=\"wp-image-14024\"\/><\/a><\/figure>\n<\/div>\n\n\n<p>Here are a couple of our newest features:<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Lakeside Academy<\/h2>\n\n\n\n<p>The all-new <a href=\"https:\/\/academy.www.lakesidesoftware.com\/\">Lakeside Academy<\/a> provides role-based paths for fast and focused learning, as well as an expanding list of elective course to address specific needs and use cases. Core courses include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Level 1 Help Desk Technician<\/li>\n\n\n\n<li>L2\/L3 Service and Support<\/li>\n\n\n\n<li>Desktop Engineers<\/li>\n\n\n\n<li>Administrators<\/li>\n<\/ul>\n\n\n\n<div style=\"padding:56.25% 0 0 0;position:relative;\"><iframe src=https:\/\/player.vimeo.com\/video\/916774871?h=7e3b5db50d&amp;badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479 frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;\" title=\"Welcome to Lakeside Academy\"><\/iframe><\/div><script src=https:\/\/player.vimeo.com\/api\/player.js><\/script>\n\n\n\n<p><script src=\"https:\/\/fast.wistia.net\/assets\/external\/E-v1.js\" async=\"\"><\/script><\/p>\n\n\n\n<p>These new Lakeside courses are engaging and interactive, and feature relevant use cases and helpful characters \u2014 including Dex the dragon \u2014 to offer tips and support along the way. There are also new certification badges to showcase your updated mastery.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/Lakeside-Customer-Gateway_blog-post_121123_graphic-2-1024x377.png\" alt=\"\" class=\"wp-image-14025\"\/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">Technical Support<\/h2>\n\n\n\n<p>Lakeside is also unveiling enhanced functionality for <a href=\"https:\/\/customers.lakesidesoftware.com\/hc\/en-us\/requests\/new\">customer technical support<\/a>. Customers can now access contextual suggestions for self-service help articles that can help solve issues quickly and even eliminate the need to open a support ticket at all. If tickets must be opened, users can do so right from the same page, and can manage and view their previous and pending tickets as well.<\/p>\n\n\n\n<p>Customers will also be able to link to the documentation portal, an indexed and searchable directory of knowledge featuring SysTrack technical information, product guides, knowledge articles, and our ongoing series of Grab &amp; Go video tutorials.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><a href=\"https:\/\/customers.lakesidesoftware.com\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/Lakeside-Customer-Gateway_blog-post_121123_CTA-1-1024x189.png\" alt=\"\" class=\"wp-image-14021\"\/><\/a><\/figure>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Find solutions faster and gain greater value with Lakeside Academy and a wide variety of technical support for customers Looking to gain even more value from Lakeside Software&#8217;s SysTrack? Look no further than Lakeside&#8217;s new-and-improved Customer Gateway, our one-stop information hub that&#8217;s been expanded to make learning about and using SysTrack even easier. Here are&#8230;<\/p>\n","protected":false},"author":7,"featured_media":18242,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categories":[514,515,516,517],"tags":[],"class_list":["post-18240","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-workplace","category-it-infrastructure","category-it-management","category-it-operations-support"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - 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