{"id":17006,"date":"2017-11-28T13:23:15","date_gmt":"2017-11-28T13:23:15","guid":{"rendered":"https:\/\/www.lakesidesoftware.com\/resource\/restaurant\/"},"modified":"2023-12-18T04:27:00","modified_gmt":"2023-12-18T04:27:00","slug":"restaurant","status":"publish","type":"resource","link":"https:\/\/www.lakesidesoftware.com\/case-studies\/restaurant\/","title":{"rendered":"Restaurant | POS Device Support"},"content":{"rendered":"

Global fast-food chain delivers better device support with health scoring, predictive analytics<\/h2>\n
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When\u00a0device and software faults caused\u00a0credit card readers\u00a0to stop\u00a0working\u00a0\u2014\u00a0sometimes for months\u00a0\u2014\u00a0employees were forced to enter in numbers manually,\u00a0which cost\u00a0the company\u00a0a large sum\u00a0in processing fees.<\/p>\n

Using\u00a0Lakeside Software’s Digital Experience Cloud, powered by SysTrack,\u00a0the franchise was able\u00a0expand its view across\u00a0point-of-sale endpoints to\u00a0monitor\u00a0and\u00a0proactively resolve issues, as well as\u00a0reduce overall ticket resolution time by 30%.<\/p>\n<\/div>\n<\/div>\n","protected":false},"featured_media":17781,"template":"","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"resource_template":[415],"topic":[403],"resource_type":[310],"class_list":["post-17006","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_template-gated","topic-digital-employee-experience","resource_type-case-studies"],"acf":[],"yoast_head":"\nRestaurant | POS Device Support | Lakeside Software<\/title>\n<meta name=\"description\" content=\"Global fast-food restaurant franchise deployed SysTrack to get the rich data required to meet and exceed their device support and service desk requirements.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.lakesidesoftware.com\/case-studies\/restaurant\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Restaurant | POS Device Support | Lakeside Software\" \/>\n<meta property=\"og:description\" content=\"Global fast-food restaurant franchise deployed SysTrack to get the rich data required to meet and exceed their device support and service desk requirements.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.lakesidesoftware.com\/case-studies\/restaurant\/\" \/>\n<meta property=\"og:site_name\" content=\"Lakeside Software\" \/>\n<meta property=\"article:modified_time\" content=\"2023-12-18T04:27:00+00:00\" \/>\n<meta property=\"og:image\" 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