{"id":16989,"date":"2017-07-11T20:03:54","date_gmt":"2017-07-11T20:03:54","guid":{"rendered":"https:\/\/www.lakesidesoftware.com\/resource\/consumer-products-quick-incident-resolution-duplicate\/"},"modified":"2026-02-11T17:49:51","modified_gmt":"2026-02-11T17:49:51","slug":"consumer-products-quick-incident-resolution-duplicate","status":"publish","type":"resource","link":"https:\/\/www.lakesidesoftware.com\/case-studies\/consumer-products-quick-incident-resolution-duplicate\/","title":{"rendered":"Consumer Products | Quick Incident Resolution"},"content":{"rendered":"<h2 class=\"Section-title h3 u-textColor--000000\">Mann &amp; Schr\u00f6der optimizes processes by detecting, minimizing network problems with Lakeside<\/h2>\n<div id=\"node-76\" class=\"node node-casestudy node-promoted\">\n<div class=\"\">\n<p>Mann &amp; Schr\u00f6der, a leading German consumer products company,\u00a0dealt with workflows and production processes that were so complex\u00a0that even the smallest uncertainties adversely affected smooth operation.<\/p>\n<p>Here\u2019s a closer look at\u00a0how the company\u00a0leveraged Lakeside Software&#8217;s Digital Experience Cloud, powered by SysTrack, to monitor\u00a0those\u00a0IT processes in detail,\u00a0which helped\u00a0speed up resolution time\u00a0and improved\u00a0overall productivity.<\/p>\n<\/div>\n<\/div>\n","protected":false},"featured_media":17813,"template":"","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"resource_template":[415],"topic":[402],"resource_type":[310],"class_list":["post-16989","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_template-gated","topic-help-desk","resource_type-case-studies"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Consumer Products | Quick Incident Resolution | Lakeside Software<\/title>\n<meta name=\"description\" content=\"Mann &amp; Schr\u00f6der, a leading German consumer products company,\u00a0dealt with workflows and production processes that were so complex\u00a0that even the smallest uncertainties adversely affected smooth operation.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.lakesidesoftware.com\/case-studies\/consumer-products-quick-incident-resolution-duplicate\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Consumer Products | Quick Incident Resolution | Lakeside Software\" \/>\n<meta property=\"og:description\" content=\"Mann &amp; Schr\u00f6der, a leading German consumer products company,\u00a0dealt with workflows and production processes that were so complex\u00a0that even the smallest uncertainties adversely affected smooth operation.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.lakesidesoftware.com\/case-studies\/consumer-products-quick-incident-resolution-duplicate\/\" \/>\n<meta property=\"og:site_name\" content=\"Lakeside Software\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-11T17:49:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2017\/07\/mann-and-schroder-ft-image.png\" \/>\n\t<meta property=\"og:image:width\" content=\"764\" \/>\n\t<meta property=\"og:image:height\" content=\"430\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Consumer Products | Quick Incident Resolution | Lakeside Software","description":"Mann & 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