{"id":14964,"date":"2023-11-21T18:11:46","date_gmt":"2023-11-21T18:11:46","guid":{"rendered":"https:\/\/www.lakesidesoftware.com\/?page_id=14964"},"modified":"2024-04-02T08:11:14","modified_gmt":"2024-04-02T08:11:14","slug":"help-desk","status":"publish","type":"page","link":"https:\/\/www.lakesidesoftware.com\/platform\/capabilities\/help-desk\/","title":{"rendered":"Help Desk"},"content":{"rendered":"<style>.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id14964_c8df6a-af{margin-bottom:0px;}.kb-row-layout-id14964_c8df6a-af > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id14964_c8df6a-af > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id14964_c8df6a-af > .kt-row-column-wrap{column-gap:100px;row-gap:var(--global-kb-gap-md, 2rem);max-width:1293px;margin-left:auto;margin-right:auto;padding-top:10px;min-height:589px;grid-template-columns:minmax(0, calc(55% - ((100px * 1 )\/2)))minmax(0, calc(45% - ((100px * 1 )\/2)));}.kb-row-layout-id14964_c8df6a-af{border-top:0px solid rgba(255,255,255,0.8);border-right:0px solid rgba(255,255,255,0.8);border-bottom:0px solid rgba(255,255,255,0.8);border-left:0px solid rgba(255,255,255,0.8);}.kb-row-layout-id14964_c8df6a-af{background-image:url('https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/blue_bg_with_circle_image-2.webp');background-size:cover;background-position:50% 100%;background-attachment:scroll;background-repeat:no-repeat;}.kb-row-layout-id14964_c8df6a-af > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id14964_c8df6a-af > .kt-row-column-wrap{row-gap:0px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 1024px){.kb-row-layout-id14964_c8df6a-af{border-top:0px solid rgba(255,255,255,0.8);border-right:0px solid rgba(255,255,255,0.8);border-bottom:0px solid rgba(255,255,255,0.8);border-left:0px solid rgba(255,255,255,0.8);}}@media all and (max-width: 767px){.kb-row-layout-id14964_c8df6a-af > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id14964_c8df6a-af{border-top:0px solid rgba(255,255,255,0.8);border-right:0px solid rgba(255,255,255,0.8);border-bottom:0px solid rgba(255,255,255,0.8);border-left:0px solid rgba(255,255,255,0.8);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id14964_c8df6a-af alignwide kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-row kt-mobile-layout-row kt-row-valign-top kt-inner-column-height-full\">\n<style>.kadence-column14964_c49318-5e > .kt-inside-inner-col{display:flex;}.kadence-column14964_c49318-5e > .kt-inside-inner-col{padding-top:84px;padding-bottom:110px;}.kadence-column14964_c49318-5e > .kt-inside-inner-col,.kadence-column14964_c49318-5e > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14964_c49318-5e > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14964_c49318-5e > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column14964_c49318-5e > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column14964_c49318-5e{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_c49318-5e{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_c49318-5e > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column14964_c49318-5e > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14964_c49318-5e{position:relative;}@media all and (max-width: 1024px){.kadence-column14964_c49318-5e > .kt-inside-inner-col{padding-bottom:48px;flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column14964_c49318-5e{align-self:center;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_c49318-5e{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_c49318-5e > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column14964_c49318-5e > .kt-inside-inner-col{padding-top:40px;flex-direction:column;justify-content:center;}.kt-row-column-wrap > .kadence-column14964_c49318-5e{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_c49318-5e{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_c49318-5e > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14964_c49318-5e\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading14964_52a96c-bf, .wp-block-kadence-advancedheading.kt-adv-heading14964_52a96c-bf[data-kb-block=\"kb-adv-heading14964_52a96c-bf\"]{margin-top:0px;margin-bottom:15px;font-weight:700;font-style:normal;font-family:Manrope;}.wp-block-kadence-advancedheading.kt-adv-heading14964_52a96c-bf mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14964_52a96c-bf[data-kb-block=\"kb-adv-heading14964_52a96c-bf\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14964_52a96c-bf img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14964_52a96c-bf[data-kb-block=\"kb-adv-heading14964_52a96c-bf\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading14964_52a96c-bf, .wp-block-kadence-advancedheading.kt-adv-heading14964_52a96c-bf[data-kb-block=\"kb-adv-heading14964_52a96c-bf\"]{text-align:center!important;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading14964_52a96c-bf, .wp-block-kadence-advancedheading.kt-adv-heading14964_52a96c-bf[data-kb-block=\"kb-adv-heading14964_52a96c-bf\"]{font-size:48px;line-height:1.3;}}<\/style>\n<h1 class=\"kt-adv-heading14964_52a96c-bf wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading14964_52a96c-bf\">Help Desk&nbsp;<\/h1>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading14964_81f302-dd, .wp-block-kadence-advancedheading.kt-adv-heading14964_81f302-dd[data-kb-block=\"kb-adv-heading14964_81f302-dd\"]{margin-top:0px;margin-bottom:15px;font-size:22px;line-height:30px;font-style:normal;letter-spacing:-0.02px;}.wp-block-kadence-advancedheading.kt-adv-heading14964_81f302-dd mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14964_81f302-dd[data-kb-block=\"kb-adv-heading14964_81f302-dd\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14964_81f302-dd img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14964_81f302-dd[data-kb-block=\"kb-adv-heading14964_81f302-dd\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading14964_81f302-dd, .wp-block-kadence-advancedheading.kt-adv-heading14964_81f302-dd[data-kb-block=\"kb-adv-heading14964_81f302-dd\"]{text-align:center!important;}}<\/style>\n<p class=\"kt-adv-heading14964_81f302-dd wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading14964_81f302-dd\">Orchestrate exceptional help desk efficiency with the best root cause visibility and remediation solutions&nbsp;&nbsp;<\/p>\n\n\n<style>.wp-block-kadence-advancedbtn.kb-btns14964_91b94e-e5{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:flex-start;align-items:center;}.kt-btns14964_91b94e-e5 .kt-button{font-weight:normal;font-style:normal;}.kt-btns14964_91b94e-e5 .kt-btn-wrap-0{margin-right:5px;}.wp-block-kadence-advancedbtn.kt-btns14964_91b94e-e5 .kt-btn-wrap-0 .kt-button{color:#555555;border-color:#555555;}.wp-block-kadence-advancedbtn.kt-btns14964_91b94e-e5 .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns14964_91b94e-e5 .kt-btn-wrap-0 .kt-button:focus{color:#ffffff;border-color:#444444;}.wp-block-kadence-advancedbtn.kt-btns14964_91b94e-e5 .kt-btn-wrap-0 .kt-button::before{display:none;}.wp-block-kadence-advancedbtn.kt-btns14964_91b94e-e5 .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns14964_91b94e-e5 .kt-btn-wrap-0 .kt-button:focus{background:#444444;}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn.kb-btns14964_91b94e-e5{justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns14964_91b94e-e5\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn14964_4070ae-8a.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn14964_4070ae-8a.kb-button{background:#ffb52b;font-size:20px;letter-spacing:2.5px;font-family:Manrope;font-weight:800;border-top-left-radius:50px;border-top-right-radius:50px;border-bottom-right-radius:50px;border-bottom-left-radius:50px;padding-top:10px;padding-right:40px;padding-bottom:10px;padding-left:40px;}.wp-block-kadence-advancedbtn .kb-btn14964_4070ae-8a.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn14964_4070ae-8a.kb-button:focus{color:#ffb52b;background:var(--global-palette2, #2B6CB0);}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn14964_4070ae-8a.kb-button{font-size:16px;letter-spacing:1.5px;padding-right:30px;padding-left:30px;}}<\/style><a class=\"kb-button kt-button button kb-btn14964_4070ae-8a kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-fill  kt-btn-has-text-true kt-btn-has-svg-false  wp-block-kadence-singlebtn\" href=\"\/demo\/\"><span class=\"kt-btn-inner-text\">Get a demo<\/span><\/a><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column14964_ce6b34-d7 > .kt-inside-inner-col{display:flex;}.kadence-column14964_ce6b34-d7 > .kt-inside-inner-col,.kadence-column14964_ce6b34-d7 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14964_ce6b34-d7 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14964_ce6b34-d7 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:flex-end;justify-content:center;}.kadence-column14964_ce6b34-d7 > .kt-inside-inner-col > *, .kadence-column14964_ce6b34-d7 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14964_ce6b34-d7 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14964_ce6b34-d7 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}.kt-row-column-wrap > .kadence-column14964_ce6b34-d7{align-self:flex-end;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_ce6b34-d7{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_ce6b34-d7 > .kt-inside-inner-col{align-items:flex-end;}.kadence-column14964_ce6b34-d7 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14964_ce6b34-d7{position:relative;}.kadence-column14964_ce6b34-d7, .kt-inside-inner-col > .kadence-column14964_ce6b34-d7:not(.specificity){margin-top:30px;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column14964_ce6b34-d7{align-self:flex-end;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_ce6b34-d7{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_ce6b34-d7 > .kt-inside-inner-col{align-items:flex-end;}}@media all and (max-width: 1024px){.kadence-column14964_ce6b34-d7 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:flex-end;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column14964_ce6b34-d7, .kt-inside-inner-col > .kadence-column14964_ce6b34-d7:not(.specificity){margin-top:0px;margin-bottom:-20px;}}@media all and (min-width: 768px) and (max-width: 1024px){.kadence-column14964_ce6b34-d7 > .kt-inside-inner-col > *, .kadence-column14964_ce6b34-d7 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14964_ce6b34-d7 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14964_ce6b34-d7 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column14964_ce6b34-d7{align-self:flex-end;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_ce6b34-d7{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_ce6b34-d7 > .kt-inside-inner-col{align-items:flex-end;}.kadence-column14964_ce6b34-d7 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;justify-content:flex-start;justify-content:center;}.kadence-column14964_ce6b34-d7 > .kt-inside-inner-col > *, .kadence-column14964_ce6b34-d7 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14964_ce6b34-d7 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14964_ce6b34-d7 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14964_ce6b34-d7 kb-section-dir-horizontal kb-section-md-dir-horizontal kb-section-sm-dir-horizontal\"><div class=\"kt-inside-inner-col\"><style>.kb-image14964_3c27cc-de.kb-image-is-ratio-size, .kb-image14964_3c27cc-de .kb-image-is-ratio-size{max-width:540px;width:100%;}.wp-block-kadence-column > .kt-inside-inner-col > .kb-image14964_3c27cc-de.kb-image-is-ratio-size, .wp-block-kadence-column > .kt-inside-inner-col > .kb-image14964_3c27cc-de .kb-image-is-ratio-size{align-self:unset;}.kb-image14964_3c27cc-de{max-width:540px;}.image-is-svg.kb-image14964_3c27cc-de{-webkit-flex:0 1 100%;flex:0 1 100%;}.image-is-svg.kb-image14964_3c27cc-de img{width:100%;}.kb-image14964_3c27cc-de .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image14964_3c27cc-de\"><img loading=\"lazy\" decoding=\"async\" width=\"555\" height=\"556\" src=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/capabilities-help-desk-hero.webp\" alt=\"Photo for Help Desk\" class=\"kb-img wp-image-18323\" srcset=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/capabilities-help-desk-hero.webp 555w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/capabilities-help-desk-hero-300x300.webp 300w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/capabilities-help-desk-hero-150x150.webp 150w\" sizes=\"auto, (max-width: 555px) 100vw, 555px\" \/><\/figure>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id14964_52e282-31 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id14964_52e282-31 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id14964_52e282-31 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:70px;padding-bottom:64px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id14964_52e282-31 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id14964_52e282-31 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id14964_52e282-31 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id14964_52e282-31 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column14964_ca079e-60 > .kt-inside-inner-col,.kadence-column14964_ca079e-60 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14964_ca079e-60 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14964_ca079e-60 > .kt-inside-inner-col{flex-direction:column;}.kadence-column14964_ca079e-60 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column14964_ca079e-60 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14964_ca079e-60{position:relative;}@media all and (max-width: 1024px){.kadence-column14964_ca079e-60 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column14964_ca079e-60 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14964_ca079e-60\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading14964_0ad759-5b, .wp-block-kadence-advancedheading.kt-adv-heading14964_0ad759-5b[data-kb-block=\"kb-adv-heading14964_0ad759-5b\"]{max-width:903px;margin-right:auto;margin-left:auto;margin-bottom:15px;text-align:center;font-size:64px;line-height:75px;font-weight:800;font-style:normal;font-family:Manrope;}.wp-block-kadence-advancedheading.kt-adv-heading14964_0ad759-5b mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14964_0ad759-5b[data-kb-block=\"kb-adv-heading14964_0ad759-5b\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14964_0ad759-5b img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14964_0ad759-5b[data-kb-block=\"kb-adv-heading14964_0ad759-5b\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading14964_0ad759-5b, .wp-block-kadence-advancedheading.kt-adv-heading14964_0ad759-5b[data-kb-block=\"kb-adv-heading14964_0ad759-5b\"]{padding-top:0px;padding-right:var(--global-kb-spacing-xs, 1rem);padding-left:var(--global-kb-spacing-xs, 1rem);font-size:45px;line-height:60px;}}<\/style>\n<h2 class=\"kt-adv-heading14964_0ad759-5b wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14964_0ad759-5b\">The right answers for all IT service delivery&nbsp;<\/h2>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id14964_d3c7ec-43 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id14964_d3c7ec-43 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id14964_d3c7ec-43 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:23px;padding-top:126px;padding-right:24px;padding-bottom:126px;padding-left:24px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id14964_d3c7ec-43{border-top:0px solid rgba(255,255,255,0.8);border-right:0px solid rgba(255,255,255,0.8);border-bottom:0px solid rgba(255,255,255,0.8);border-left:0px solid rgba(255,255,255,0.8);}.kb-row-layout-id14964_d3c7ec-43{background-image:url('https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/icons-BG_1x.webp');background-size:cover;background-position:center center;background-attachment:scroll;background-repeat:no-repeat;}.kb-row-layout-id14964_d3c7ec-43 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id14964_d3c7ec-43 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 1024px){.kb-row-layout-id14964_d3c7ec-43{border-top:0px solid rgba(255,255,255,0.8);border-right:0px solid rgba(255,255,255,0.8);border-bottom:0px solid rgba(255,255,255,0.8);border-left:0px solid rgba(255,255,255,0.8);}}@media all and (max-width: 767px){.kb-row-layout-id14964_d3c7ec-43 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id14964_d3c7ec-43{border-top:0px solid rgba(255,255,255,0.8);border-right:0px solid rgba(255,255,255,0.8);border-bottom:0px solid rgba(255,255,255,0.8);border-left:0px solid rgba(255,255,255,0.8);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id14964_d3c7ec-43 alignnone kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column14964_c50f9e-ce > .kt-inside-inner-col,.kadence-column14964_c50f9e-ce > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14964_c50f9e-ce > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14964_c50f9e-ce > .kt-inside-inner-col{flex-direction:column;}.kadence-column14964_c50f9e-ce > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column14964_c50f9e-ce > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14964_c50f9e-ce{position:relative;}@media all and (max-width: 1024px){.kadence-column14964_c50f9e-ce > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column14964_c50f9e-ce > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14964_c50f9e-ce\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id14964_bb88d6-a2 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id14964_bb88d6-a2 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id14964_bb88d6-a2 > .kt-row-column-wrap{column-gap:45px;row-gap:100px;max-width:1176px;margin-left:auto;margin-right:auto;}.kb-row-layout-id14964_bb88d6-a2 > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}.kb-row-layout-id14964_bb88d6-a2 > .kt-row-column-wrap{grid-template-columns:repeat(3, minmax(0, 1fr));}.kb-row-layout-id14964_bb88d6-a2 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id14964_bb88d6-a2 > .kt-row-column-wrap{row-gap:100px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 1024px){.kb-row-layout-id14964_bb88d6-a2 > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}}@media all and (max-width: 767px){.kb-row-layout-id14964_bb88d6-a2 > .kt-row-column-wrap{row-gap:82px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id14964_bb88d6-a2 > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id14964_bb88d6-a2 alignnone capabilities-cards wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-3-columns kt-row-layout-equal kt-tab-layout-row kt-mobile-layout-row kt-row-valign-top kt-inner-column-height-full\">\n<style>.kadence-column14964_484fd4-94 > .kt-inside-inner-col{padding-right:26px;padding-bottom:16px;padding-left:26px;}.kadence-column14964_484fd4-94 > .kt-inside-inner-col{min-height:295px;}.kadence-column14964_484fd4-94 > .kt-inside-inner-col,.kadence-column14964_484fd4-94 > .kt-inside-inner-col:before{border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-right-radius:20px;border-bottom-left-radius:20px;}.kadence-column14964_484fd4-94 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14964_484fd4-94 > .kt-inside-inner-col{flex-direction:column;}.kadence-column14964_484fd4-94 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column14964_484fd4-94 > .kt-inside-inner-col{background-color:var(--global-palette3, #1A202C);}.kadence-column14964_484fd4-94 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14964_484fd4-94{position:relative;}@media all and (max-width: 1024px){.kadence-column14964_484fd4-94 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column14964_484fd4-94 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column14964_484fd4-94, .kt-inside-inner-col > .kadence-column14964_484fd4-94:not(.specificity){margin-bottom:var(--global-kb-spacing-sm, 1.5rem);}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14964_484fd4-94\"><div class=\"kt-inside-inner-col\"><style>.kadence-column14964_5c926d-bc > .kt-inside-inner-col{display:flex;}.kadence-column14964_5c926d-bc > .kt-inside-inner-col,.kadence-column14964_5c926d-bc > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14964_5c926d-bc > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14964_5c926d-bc > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:center;}.kadence-column14964_5c926d-bc > .kt-inside-inner-col > *, .kadence-column14964_5c926d-bc > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14964_5c926d-bc > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14964_5c926d-bc > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}.kadence-column14964_5c926d-bc > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14964_5c926d-bc{position:relative;}.kadence-column14964_5c926d-bc, .kt-inside-inner-col > .kadence-column14964_5c926d-bc:not(.specificity){margin-top:-60px;margin-bottom:-15px;}@media all and (max-width: 1024px){.kadence-column14964_5c926d-bc > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:center;}}@media all and (min-width: 768px) and (max-width: 1024px){.kadence-column14964_5c926d-bc > .kt-inside-inner-col > *, .kadence-column14964_5c926d-bc > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14964_5c926d-bc > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14964_5c926d-bc > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}@media all and (max-width: 767px){.kadence-column14964_5c926d-bc > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;justify-content:flex-start;justify-content:center;}.kadence-column14964_5c926d-bc > .kt-inside-inner-col > *, .kadence-column14964_5c926d-bc > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14964_5c926d-bc > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14964_5c926d-bc > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14964_5c926d-bc kb-section-dir-horizontal\"><div class=\"kt-inside-inner-col\"><style>.kb-image14964_263346-2e.kb-image-is-ratio-size, .kb-image14964_263346-2e .kb-image-is-ratio-size{max-width:159px;width:100%;}.wp-block-kadence-column > .kt-inside-inner-col > .kb-image14964_263346-2e.kb-image-is-ratio-size, .wp-block-kadence-column > .kt-inside-inner-col > .kb-image14964_263346-2e .kb-image-is-ratio-size{align-self:unset;}.kb-image14964_263346-2e{max-width:159px;}.image-is-svg.kb-image14964_263346-2e{-webkit-flex:0 1 100%;flex:0 1 100%;}.image-is-svg.kb-image14964_263346-2e img{width:100%;}.kb-image14964_263346-2e .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image14964_263346-2e\"><img loading=\"lazy\" decoding=\"async\" width=\"340\" height=\"340\" src=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/assist_l1_help_desk_agents__2x.webp\" alt=\"Graphic for Assist L1 Help Desk Agents\" class=\"kb-img wp-image-16399\" srcset=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/assist_l1_help_desk_agents__2x.webp 340w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/assist_l1_help_desk_agents__2x-300x300.webp 300w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/assist_l1_help_desk_agents__2x-150x150.webp 150w\" sizes=\"auto, (max-width: 340px) 100vw, 340px\" \/><\/figure>\n<\/div><\/div>\n\n\n<style>.kadence-column14964_e0da25-40 > .kt-inside-inner-col{display:flex;}.kadence-column14964_e0da25-40 > .kt-inside-inner-col{min-height:106px;}.kadence-column14964_e0da25-40 > .kt-inside-inner-col,.kadence-column14964_e0da25-40 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14964_e0da25-40 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14964_e0da25-40 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column14964_e0da25-40 > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column14964_e0da25-40{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_e0da25-40{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_e0da25-40 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column14964_e0da25-40 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14964_e0da25-40{position:relative;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column14964_e0da25-40{align-self:center;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_e0da25-40{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_e0da25-40 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column14964_e0da25-40 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column14964_e0da25-40{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_e0da25-40{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_e0da25-40 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column14964_e0da25-40 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14964_e0da25-40\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading14964_a358b3-13, .wp-block-kadence-advancedheading.kt-adv-heading14964_a358b3-13[data-kb-block=\"kb-adv-heading14964_a358b3-13\"]{margin-top:30px;margin-bottom:21px;text-align:center;font-size:20px;font-weight:800;font-style:normal;font-family:Manrope;text-transform:uppercase;letter-spacing:4.4px;}.wp-block-kadence-advancedheading.kt-adv-heading14964_a358b3-13 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14964_a358b3-13[data-kb-block=\"kb-adv-heading14964_a358b3-13\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14964_a358b3-13 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14964_a358b3-13[data-kb-block=\"kb-adv-heading14964_a358b3-13\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading14964_a358b3-13 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14964_a358b3-13\">ASSIST L1 HELP DESK AGENTS&nbsp;<\/h3>\n<\/div><\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading14964_845c30-eb, .wp-block-kadence-advancedheading.kt-adv-heading14964_845c30-eb[data-kb-block=\"kb-adv-heading14964_845c30-eb\"]{margin-bottom:22px;text-align:center;font-size:20px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading14964_845c30-eb mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14964_845c30-eb[data-kb-block=\"kb-adv-heading14964_845c30-eb\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14964_845c30-eb img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14964_845c30-eb[data-kb-block=\"kb-adv-heading14964_845c30-eb\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading14964_845c30-eb wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14964_845c30-eb\">Automated diagnostic tools and remediations to close tickets quickly with fewer escalations&nbsp;<\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column14964_7f6c38-74 > .kt-inside-inner-col{padding-right:26px;padding-bottom:16px;padding-left:26px;}.kadence-column14964_7f6c38-74 > .kt-inside-inner-col{min-height:295px;}.kadence-column14964_7f6c38-74 > .kt-inside-inner-col,.kadence-column14964_7f6c38-74 > .kt-inside-inner-col:before{border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-right-radius:20px;border-bottom-left-radius:20px;}.kadence-column14964_7f6c38-74 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14964_7f6c38-74 > .kt-inside-inner-col{flex-direction:column;}.kadence-column14964_7f6c38-74 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column14964_7f6c38-74 > .kt-inside-inner-col{background-color:var(--global-palette3, #1A202C);}.kadence-column14964_7f6c38-74 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14964_7f6c38-74{position:relative;}@media all and (max-width: 1024px){.kadence-column14964_7f6c38-74 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column14964_7f6c38-74 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column14964_7f6c38-74, .kt-inside-inner-col > .kadence-column14964_7f6c38-74:not(.specificity){margin-bottom:var(--global-kb-spacing-sm, 1.5rem);}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14964_7f6c38-74\"><div class=\"kt-inside-inner-col\"><style>.kadence-column14964_0eff3f-1e > .kt-inside-inner-col{display:flex;}.kadence-column14964_0eff3f-1e > .kt-inside-inner-col,.kadence-column14964_0eff3f-1e > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14964_0eff3f-1e > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14964_0eff3f-1e > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:center;}.kadence-column14964_0eff3f-1e > .kt-inside-inner-col > *, .kadence-column14964_0eff3f-1e > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14964_0eff3f-1e > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14964_0eff3f-1e > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}.kadence-column14964_0eff3f-1e > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14964_0eff3f-1e{position:relative;}.kadence-column14964_0eff3f-1e, .kt-inside-inner-col > .kadence-column14964_0eff3f-1e:not(.specificity){margin-top:-60px;margin-bottom:-15px;}@media all and (max-width: 1024px){.kadence-column14964_0eff3f-1e > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:center;}}@media all and (min-width: 768px) and (max-width: 1024px){.kadence-column14964_0eff3f-1e > .kt-inside-inner-col > *, .kadence-column14964_0eff3f-1e > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14964_0eff3f-1e > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14964_0eff3f-1e > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}@media all and (max-width: 767px){.kadence-column14964_0eff3f-1e > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;justify-content:flex-start;justify-content:center;}.kadence-column14964_0eff3f-1e > .kt-inside-inner-col > *, .kadence-column14964_0eff3f-1e > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14964_0eff3f-1e > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14964_0eff3f-1e > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14964_0eff3f-1e kb-section-dir-horizontal\"><div class=\"kt-inside-inner-col\"><style>.kb-image14964_168fe2-c1.kb-image-is-ratio-size, .kb-image14964_168fe2-c1 .kb-image-is-ratio-size{max-width:159px;width:100%;}.wp-block-kadence-column > .kt-inside-inner-col > .kb-image14964_168fe2-c1.kb-image-is-ratio-size, .wp-block-kadence-column > .kt-inside-inner-col > .kb-image14964_168fe2-c1 .kb-image-is-ratio-size{align-self:unset;}.kb-image14964_168fe2-c1{max-width:159px;}.image-is-svg.kb-image14964_168fe2-c1{-webkit-flex:0 1 100%;flex:0 1 100%;}.image-is-svg.kb-image14964_168fe2-c1 img{width:100%;}.kb-image14964_168fe2-c1 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image14964_168fe2-c1\"><img loading=\"lazy\" decoding=\"async\" width=\"340\" height=\"340\" src=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/resolve_complex_problems_2x.webp\" alt=\"Graphic for Resolve Complex Problems\" class=\"kb-img wp-image-16400\" srcset=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/resolve_complex_problems_2x.webp 340w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/resolve_complex_problems_2x-300x300.webp 300w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/resolve_complex_problems_2x-150x150.webp 150w\" sizes=\"auto, (max-width: 340px) 100vw, 340px\" \/><\/figure>\n<\/div><\/div>\n\n\n<style>.kadence-column14964_cb5b87-a3 > .kt-inside-inner-col{display:flex;}.kadence-column14964_cb5b87-a3 > .kt-inside-inner-col{min-height:106px;}.kadence-column14964_cb5b87-a3 > .kt-inside-inner-col,.kadence-column14964_cb5b87-a3 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14964_cb5b87-a3 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14964_cb5b87-a3 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column14964_cb5b87-a3 > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column14964_cb5b87-a3{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_cb5b87-a3{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_cb5b87-a3 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column14964_cb5b87-a3 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14964_cb5b87-a3{position:relative;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column14964_cb5b87-a3{align-self:center;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_cb5b87-a3{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_cb5b87-a3 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column14964_cb5b87-a3 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column14964_cb5b87-a3{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_cb5b87-a3{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_cb5b87-a3 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column14964_cb5b87-a3 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14964_cb5b87-a3\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading14964_eeedd1-04, .wp-block-kadence-advancedheading.kt-adv-heading14964_eeedd1-04[data-kb-block=\"kb-adv-heading14964_eeedd1-04\"]{margin-top:30px;margin-bottom:21px;text-align:center;font-size:20px;font-weight:800;font-style:normal;font-family:Manrope;text-transform:uppercase;letter-spacing:4.4px;}.wp-block-kadence-advancedheading.kt-adv-heading14964_eeedd1-04 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14964_eeedd1-04[data-kb-block=\"kb-adv-heading14964_eeedd1-04\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14964_eeedd1-04 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14964_eeedd1-04[data-kb-block=\"kb-adv-heading14964_eeedd1-04\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading14964_eeedd1-04 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14964_eeedd1-04\">RESOLVE COMPLEX PROBLEMS<\/h3>\n<\/div><\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading14964_adf859-c9, .wp-block-kadence-advancedheading.kt-adv-heading14964_adf859-c9[data-kb-block=\"kb-adv-heading14964_adf859-c9\"]{margin-bottom:22px;text-align:center;font-size:20px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading14964_adf859-c9 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14964_adf859-c9[data-kb-block=\"kb-adv-heading14964_adf859-c9\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14964_adf859-c9 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14964_adf859-c9[data-kb-block=\"kb-adv-heading14964_adf859-c9\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading14964_adf859-c9 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14964_adf859-c9\">Deep visibility and AI-powered recommendations to find and fix the root cause of issues without interrupting end users&nbsp;<\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column14964_17effc-29 > .kt-inside-inner-col{padding-right:26px;padding-bottom:16px;padding-left:26px;}.kadence-column14964_17effc-29 > .kt-inside-inner-col{min-height:295px;}.kadence-column14964_17effc-29 > .kt-inside-inner-col,.kadence-column14964_17effc-29 > .kt-inside-inner-col:before{border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-right-radius:20px;border-bottom-left-radius:20px;}.kadence-column14964_17effc-29 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14964_17effc-29 > .kt-inside-inner-col{flex-direction:column;}.kadence-column14964_17effc-29 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column14964_17effc-29 > .kt-inside-inner-col{background-color:var(--global-palette3, #1A202C);}.kadence-column14964_17effc-29 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14964_17effc-29{position:relative;}@media all and (max-width: 1024px){.kadence-column14964_17effc-29 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column14964_17effc-29 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14964_17effc-29\"><div class=\"kt-inside-inner-col\"><style>.kadence-column14964_637f13-76 > .kt-inside-inner-col{display:flex;}.kadence-column14964_637f13-76 > .kt-inside-inner-col,.kadence-column14964_637f13-76 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14964_637f13-76 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14964_637f13-76 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:center;}.kadence-column14964_637f13-76 > .kt-inside-inner-col > *, .kadence-column14964_637f13-76 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14964_637f13-76 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14964_637f13-76 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}.kadence-column14964_637f13-76 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14964_637f13-76{position:relative;}.kadence-column14964_637f13-76, .kt-inside-inner-col > .kadence-column14964_637f13-76:not(.specificity){margin-top:-60px;margin-bottom:-15px;}@media all and (max-width: 1024px){.kadence-column14964_637f13-76 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:center;}}@media all and (min-width: 768px) and (max-width: 1024px){.kadence-column14964_637f13-76 > .kt-inside-inner-col > *, .kadence-column14964_637f13-76 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14964_637f13-76 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14964_637f13-76 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}@media all and (max-width: 767px){.kadence-column14964_637f13-76 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;justify-content:flex-start;justify-content:center;}.kadence-column14964_637f13-76 > .kt-inside-inner-col > *, .kadence-column14964_637f13-76 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14964_637f13-76 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14964_637f13-76 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14964_637f13-76 kb-section-dir-horizontal\"><div class=\"kt-inside-inner-col\"><style>.kb-image14964_9d25ea-fb.kb-image-is-ratio-size, .kb-image14964_9d25ea-fb .kb-image-is-ratio-size{max-width:159px;width:100%;}.wp-block-kadence-column > .kt-inside-inner-col > .kb-image14964_9d25ea-fb.kb-image-is-ratio-size, .wp-block-kadence-column > .kt-inside-inner-col > .kb-image14964_9d25ea-fb .kb-image-is-ratio-size{align-self:unset;}.kb-image14964_9d25ea-fb{max-width:159px;}.image-is-svg.kb-image14964_9d25ea-fb{-webkit-flex:0 1 100%;flex:0 1 100%;}.image-is-svg.kb-image14964_9d25ea-fb img{width:100%;}.kb-image14964_9d25ea-fb .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image14964_9d25ea-fb\"><img loading=\"lazy\" decoding=\"async\" width=\"340\" height=\"340\" src=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/help_users_help_themselves__2x.webp\" alt=\"Graphic for Help Users Help Themselves\" class=\"kb-img wp-image-16401\" srcset=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/help_users_help_themselves__2x.webp 340w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/help_users_help_themselves__2x-300x300.webp 300w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/help_users_help_themselves__2x-150x150.webp 150w\" sizes=\"auto, (max-width: 340px) 100vw, 340px\" \/><\/figure>\n<\/div><\/div>\n\n\n<style>.kadence-column14964_ec5967-e2 > .kt-inside-inner-col{display:flex;}.kadence-column14964_ec5967-e2 > .kt-inside-inner-col{min-height:106px;}.kadence-column14964_ec5967-e2 > .kt-inside-inner-col,.kadence-column14964_ec5967-e2 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14964_ec5967-e2 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14964_ec5967-e2 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column14964_ec5967-e2 > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column14964_ec5967-e2{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_ec5967-e2{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_ec5967-e2 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column14964_ec5967-e2 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14964_ec5967-e2{position:relative;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column14964_ec5967-e2{align-self:center;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_ec5967-e2{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_ec5967-e2 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column14964_ec5967-e2 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column14964_ec5967-e2{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_ec5967-e2{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_ec5967-e2 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column14964_ec5967-e2 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14964_ec5967-e2\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading14964_1af74d-e9, .wp-block-kadence-advancedheading.kt-adv-heading14964_1af74d-e9[data-kb-block=\"kb-adv-heading14964_1af74d-e9\"]{margin-top:30px;margin-bottom:21px;text-align:center;font-size:20px;font-weight:800;font-style:normal;font-family:Manrope;text-transform:uppercase;letter-spacing:4.4px;}.wp-block-kadence-advancedheading.kt-adv-heading14964_1af74d-e9 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14964_1af74d-e9[data-kb-block=\"kb-adv-heading14964_1af74d-e9\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14964_1af74d-e9 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14964_1af74d-e9[data-kb-block=\"kb-adv-heading14964_1af74d-e9\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading14964_1af74d-e9 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14964_1af74d-e9\">HELP USERS HELP THEMSELVES&nbsp;<\/h3>\n<\/div><\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading14964_c66401-b4, .wp-block-kadence-advancedheading.kt-adv-heading14964_c66401-b4[data-kb-block=\"kb-adv-heading14964_c66401-b4\"]{margin-bottom:22px;text-align:center;font-size:20px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading14964_c66401-b4 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14964_c66401-b4[data-kb-block=\"kb-adv-heading14964_c66401-b4\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14964_c66401-b4 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14964_c66401-b4[data-kb-block=\"kb-adv-heading14964_c66401-b4\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading14964_c66401-b4 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14964_c66401-b4\">Empowering insights for end users that prevent future tickets and silent suffering&nbsp;<\/p>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id14964_c77c3a-0c > .kt-row-column-wrap{align-content:center;}:where(.kb-row-layout-id14964_c77c3a-0c > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}.kb-row-layout-id14964_c77c3a-0c > .kt-row-column-wrap{column-gap:104px;max-width:1248px;margin-left:auto;margin-right:auto;padding-top:101px;padding-right:24px;padding-bottom:101px;padding-left:24px;grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id14964_c77c3a-0c > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id14964_c77c3a-0c > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id14964_c77c3a-0c > .kt-row-column-wrap{padding-top:var(--global-kb-spacing-md, 2rem);grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id14964_c77c3a-0c alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-row kt-mobile-layout-row kt-row-valign-middle\">\n<style>.kadence-column14964_d30b9a-08 > .kt-inside-inner-col{display:flex;}.kadence-column14964_d30b9a-08 > .kt-inside-inner-col,.kadence-column14964_d30b9a-08 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14964_d30b9a-08 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14964_d30b9a-08 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:flex-start;}.kadence-column14964_d30b9a-08 > .kt-inside-inner-col > *, .kadence-column14964_d30b9a-08 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14964_d30b9a-08 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14964_d30b9a-08 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}.kt-row-column-wrap > .kadence-column14964_d30b9a-08{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_d30b9a-08{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_d30b9a-08 > .kt-inside-inner-col{align-items:center;}.kadence-column14964_d30b9a-08 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14964_d30b9a-08{position:relative;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column14964_d30b9a-08{align-self:center;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_d30b9a-08{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_d30b9a-08 > .kt-inside-inner-col{align-items:center;}}@media all and (max-width: 1024px){.kadence-column14964_d30b9a-08 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:center;}}@media all and (min-width: 768px) and (max-width: 1024px){.kadence-column14964_d30b9a-08 > .kt-inside-inner-col > *, .kadence-column14964_d30b9a-08 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14964_d30b9a-08 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14964_d30b9a-08 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column14964_d30b9a-08{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_d30b9a-08{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_d30b9a-08 > .kt-inside-inner-col{align-items:center;}.kadence-column14964_d30b9a-08 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;justify-content:flex-start;justify-content:center;}.kadence-column14964_d30b9a-08 > .kt-inside-inner-col > *, .kadence-column14964_d30b9a-08 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14964_d30b9a-08 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14964_d30b9a-08 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14964_d30b9a-08 kb-section-dir-horizontal kb-section-md-dir-horizontal\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-image.kb-image14964_3dd420-e2:not(.kb-specificity-added):not(.kb-extra-specificity-added){margin-top:-50px;margin-bottom:-50px;}.kb-image14964_3dd420-e2.kb-image-is-ratio-size, .kb-image14964_3dd420-e2 .kb-image-is-ratio-size{max-width:550px;width:100%;}.wp-block-kadence-column > .kt-inside-inner-col > .kb-image14964_3dd420-e2.kb-image-is-ratio-size, .wp-block-kadence-column > .kt-inside-inner-col > .kb-image14964_3dd420-e2 .kb-image-is-ratio-size{align-self:unset;}.kb-image14964_3dd420-e2{max-width:550px;}.image-is-svg.kb-image14964_3dd420-e2{-webkit-flex:0 1 100%;flex:0 1 100%;}.image-is-svg.kb-image14964_3dd420-e2 img{width:100%;}.kb-image14964_3dd420-e2 .kb-image-has-overlay:after{opacity:0.3;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kb-image14964_3dd420-e2 img.kb-img, .kb-image14964_3dd420-e2 .kb-img img{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image14964_3dd420-e2\"><img loading=\"lazy\" decoding=\"async\" width=\"1100\" height=\"1400\" src=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/capabilities_help_desk_assist_l1_help_desk_agents__2x.webp\" alt=\"Graphic for Assist L1 Help Desk Agents\" class=\"kb-img wp-image-16404\" srcset=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/capabilities_help_desk_assist_l1_help_desk_agents__2x.webp 1100w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/capabilities_help_desk_assist_l1_help_desk_agents__2x-236x300.webp 236w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/capabilities_help_desk_assist_l1_help_desk_agents__2x-805x1024.webp 805w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/capabilities_help_desk_assist_l1_help_desk_agents__2x-768x977.webp 768w\" sizes=\"auto, (max-width: 1100px) 100vw, 1100px\" \/><\/figure>\n<\/div><\/div>\n\n\n<style>.kadence-column14964_a5e392-ea > .kt-inside-inner-col{display:flex;}.kadence-column14964_a5e392-ea > .kt-inside-inner-col,.kadence-column14964_a5e392-ea > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14964_a5e392-ea > .kt-inside-inner-col{row-gap:10px;column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14964_a5e392-ea > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:flex-end;}.kadence-column14964_a5e392-ea > .kt-inside-inner-col > *, .kadence-column14964_a5e392-ea > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14964_a5e392-ea > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14964_a5e392-ea > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}.kt-row-column-wrap > .kadence-column14964_a5e392-ea{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_a5e392-ea{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_a5e392-ea > .kt-inside-inner-col{align-items:center;}.kadence-column14964_a5e392-ea > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14964_a5e392-ea{position:relative;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column14964_a5e392-ea{align-self:center;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_a5e392-ea{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_a5e392-ea > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column14964_a5e392-ea > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:stretch;flex-wrap:nowrap;}}@media all and (max-width: 1024px){.wp-block-kadence-column.kb-section-dir-horizontal.kadence-column14964_a5e392-ea > .kt-inside-inner-col > *{-webkit-flex:unset;flex:unset;}}@media all and (max-width: 1024px){.wp-block-kadence-column.kb-section-dir-horizontal.kadence-column14964_a5e392-ea > .kt-inside-inner-col > .wp-block-kadence-infobox{align-self:unset;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column14964_a5e392-ea{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_a5e392-ea{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_a5e392-ea > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column14964_a5e392-ea > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:stretch;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14964_a5e392-ea kb-section-dir-horizontal kb-section-md-dir-vertical\"><div class=\"kt-inside-inner-col\"><style>.kadence-column14964_04a3be-90 > .kt-inside-inner-col{display:flex;}.kadence-column14964_04a3be-90{max-width:584px;margin-left:auto;margin-right:auto;}.wp-block-kadence-column.kb-section-dir-horizontal:not(.kb-section-md-dir-vertical)>.kt-inside-inner-col>.kadence-column14964_04a3be-90{-webkit-flex:0 1 584px;flex:0 1 584px;max-width:unset;margin-left:unset;margin-right:unset;}.kadence-column14964_04a3be-90 > .kt-inside-inner-col,.kadence-column14964_04a3be-90 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14964_04a3be-90 > .kt-inside-inner-col{row-gap:15px;column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14964_04a3be-90 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column14964_04a3be-90 > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column14964_04a3be-90{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_04a3be-90{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_04a3be-90 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column14964_04a3be-90 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14964_04a3be-90{position:relative;}@media all and (min-width: 1025px){.wp-block-kadence-column.kb-section-dir-horizontal>.kt-inside-inner-col>.kadence-column14964_04a3be-90{-webkit-flex:0 1 584px;flex:0 1 584px;max-width:unset;margin-left:unset;margin-right:unset;}}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column14964_04a3be-90{align-self:center;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_04a3be-90{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_04a3be-90 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column14964_04a3be-90{max-width:1025px;}}@media all and (max-width: 1024px){.wp-block-kadence-column.kb-section-dir-horizontal:not(.kb-section-md-dir-vertical)>.kt-inside-inner-col>.kadence-column14964_04a3be-90{-webkit-flex:0 1 1025px;flex:0 1 1025px;}}@media all and (max-width: 1024px){.kadence-column14964_04a3be-90 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (min-width: 768px) and (max-width: 1024px){.wp-block-kadence-column.kb-section-dir-horizontal>.kt-inside-inner-col>.kadence-column14964_04a3be-90{-webkit-flex:0 1 1025px;flex:0 1 1025px;max-width:unset;margin-left:unset;margin-right:unset;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column14964_04a3be-90{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_04a3be-90{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_04a3be-90 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.wp-block-kadence-column.kb-section-sm-dir-vertical:not(.kb-section-sm-dir-horizontal):not(.kb-section-sm-dir-specificity)>.kt-inside-inner-col>.kadence-column14964_04a3be-90{max-width:1025px;-webkit-flex:1;flex:1;margin-left:auto;margin-right:auto;}.kadence-column14964_04a3be-90 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14964_04a3be-90\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading14964_3440bd-cb, .wp-block-kadence-advancedheading.kt-adv-heading14964_3440bd-cb[data-kb-block=\"kb-adv-heading14964_3440bd-cb\"]{margin-bottom:0px;font-size:48px;line-height:66px;font-weight:700;font-style:normal;font-family:Manrope;}.wp-block-kadence-advancedheading.kt-adv-heading14964_3440bd-cb mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14964_3440bd-cb[data-kb-block=\"kb-adv-heading14964_3440bd-cb\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14964_3440bd-cb img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14964_3440bd-cb[data-kb-block=\"kb-adv-heading14964_3440bd-cb\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading14964_3440bd-cb, .wp-block-kadence-advancedheading.kt-adv-heading14964_3440bd-cb[data-kb-block=\"kb-adv-heading14964_3440bd-cb\"]{font-size:31px;line-height:42px;}}<\/style>\n<h2 class=\"kt-adv-heading14964_3440bd-cb wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14964_3440bd-cb\">Assist L1 Help Desk Agents&nbsp;<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading14964_132eec-21, .wp-block-kadence-advancedheading.kt-adv-heading14964_132eec-21[data-kb-block=\"kb-adv-heading14964_132eec-21\"]{margin-top:0px;margin-bottom:0px;font-size:22px;line-height:30px;font-weight:700;font-style:normal;font-family:Manrope;}.wp-block-kadence-advancedheading.kt-adv-heading14964_132eec-21 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14964_132eec-21[data-kb-block=\"kb-adv-heading14964_132eec-21\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14964_132eec-21 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14964_132eec-21[data-kb-block=\"kb-adv-heading14964_132eec-21\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading14964_132eec-21 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14964_132eec-21\">Close tickets quicker with fewer escalations&nbsp;<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading14964_240bf2-c2, .wp-block-kadence-advancedheading.kt-adv-heading14964_240bf2-c2[data-kb-block=\"kb-adv-heading14964_240bf2-c2\"]{margin-top:0px;margin-bottom:0px;font-size:22px;line-height:30px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading14964_240bf2-c2 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14964_240bf2-c2[data-kb-block=\"kb-adv-heading14964_240bf2-c2\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14964_240bf2-c2 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14964_240bf2-c2[data-kb-block=\"kb-adv-heading14964_240bf2-c2\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading14964_240bf2-c2 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14964_240bf2-c2\">Simplify and expedite service delivery with prebuilt system checklists, automated diagnostics, performance details, and remote actions all in a single workflow. The L1 help desk tools leverage SysTrack\u2019s sensor technology to bring forward the hidden issues.&nbsp;<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id14964_6037ec-5e > .kt-row-column-wrap{align-content:center;}:where(.kb-row-layout-id14964_6037ec-5e > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}.kb-row-layout-id14964_6037ec-5e > .kt-row-column-wrap{column-gap:70px;max-width:1248px;margin-left:auto;margin-right:auto;padding-top:84px;padding-right:24px;padding-bottom:84px;padding-left:24px;grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id14964_6037ec-5e{background-color:#f8f8f8;}.kb-row-layout-id14964_6037ec-5e > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id14964_6037ec-5e > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 1024px){.kb-row-layout-id14964_6037ec-5e > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(1 of *:not(style)){order:2;}}@media all and (max-width: 1024px){.kb-row-layout-id14964_6037ec-5e > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(2 of *:not(style)){order:1;}}@media all and (max-width: 1024px){.kb-row-layout-id14964_6037ec-5e > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(3 of *:not(style)){order:12;}}@media all and (max-width: 1024px){.kb-row-layout-id14964_6037ec-5e > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(4 of *:not(style)){order:11;}}@media all and (max-width: 1024px){.kb-row-layout-id14964_6037ec-5e > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(5 of *:not(style)){order:22;}}@media all and (max-width: 1024px){.kb-row-layout-id14964_6037ec-5e > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(6 of *:not(style)){order:21;}}@media all and (max-width: 1024px){.kb-row-layout-id14964_6037ec-5e > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(7 of *:not(style)){order:32;}}@media all and (max-width: 1024px){.kb-row-layout-id14964_6037ec-5e > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(8 of *:not(style)){order:31;}}@media all and (max-width: 767px){.kb-row-layout-id14964_6037ec-5e > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id14964_6037ec-5e > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(1 of *:not(style)){order:2;}.kb-row-layout-id14964_6037ec-5e > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(2 of *:not(style)){order:1;}.kb-row-layout-id14964_6037ec-5e > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(3 of *:not(style)){order:12;}.kb-row-layout-id14964_6037ec-5e > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(4 of *:not(style)){order:11;}.kb-row-layout-id14964_6037ec-5e > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(5 of *:not(style)){order:22;}.kb-row-layout-id14964_6037ec-5e > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(6 of *:not(style)){order:21;}.kb-row-layout-id14964_6037ec-5e > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(7 of *:not(style)){order:32;}.kb-row-layout-id14964_6037ec-5e > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(8 of *:not(style)){order:31;}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id14964_6037ec-5e alignnone kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-row kt-mobile-layout-row kt-row-valign-middle\">\n<style>.kadence-column14964_cea27c-95 > .kt-inside-inner-col{display:flex;}.kadence-column14964_cea27c-95 > .kt-inside-inner-col,.kadence-column14964_cea27c-95 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14964_cea27c-95 > .kt-inside-inner-col{row-gap:10px;column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14964_cea27c-95 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:flex-start;}.kadence-column14964_cea27c-95 > .kt-inside-inner-col > *, .kadence-column14964_cea27c-95 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14964_cea27c-95 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14964_cea27c-95 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}.kt-row-column-wrap > .kadence-column14964_cea27c-95{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_cea27c-95{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_cea27c-95 > .kt-inside-inner-col{align-items:center;}.kadence-column14964_cea27c-95 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14964_cea27c-95{position:relative;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column14964_cea27c-95{align-self:center;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_cea27c-95{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_cea27c-95 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column14964_cea27c-95 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:stretch;flex-wrap:nowrap;}}@media all and (max-width: 1024px){.wp-block-kadence-column.kb-section-dir-horizontal.kadence-column14964_cea27c-95 > .kt-inside-inner-col > *{-webkit-flex:unset;flex:unset;}}@media all and (max-width: 1024px){.wp-block-kadence-column.kb-section-dir-horizontal.kadence-column14964_cea27c-95 > .kt-inside-inner-col > .wp-block-kadence-infobox{align-self:unset;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column14964_cea27c-95{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_cea27c-95{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_cea27c-95 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column14964_cea27c-95 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:stretch;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14964_cea27c-95 kb-section-dir-horizontal kb-section-md-dir-vertical\"><div class=\"kt-inside-inner-col\"><style>.kadence-column14964_365189-3b > .kt-inside-inner-col{display:flex;}.kadence-column14964_365189-3b{max-width:584px;margin-left:auto;margin-right:auto;}.wp-block-kadence-column.kb-section-dir-horizontal:not(.kb-section-md-dir-vertical)>.kt-inside-inner-col>.kadence-column14964_365189-3b{-webkit-flex:0 1 584px;flex:0 1 584px;max-width:unset;margin-left:unset;margin-right:unset;}.kadence-column14964_365189-3b > .kt-inside-inner-col,.kadence-column14964_365189-3b > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14964_365189-3b > .kt-inside-inner-col{row-gap:15px;column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14964_365189-3b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column14964_365189-3b > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column14964_365189-3b{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_365189-3b{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_365189-3b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column14964_365189-3b > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14964_365189-3b{position:relative;}@media all and (min-width: 1025px){.wp-block-kadence-column.kb-section-dir-horizontal>.kt-inside-inner-col>.kadence-column14964_365189-3b{-webkit-flex:0 1 584px;flex:0 1 584px;max-width:unset;margin-left:unset;margin-right:unset;}}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column14964_365189-3b{align-self:center;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_365189-3b{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_365189-3b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column14964_365189-3b{max-width:1025px;}}@media all and (max-width: 1024px){.wp-block-kadence-column.kb-section-dir-horizontal:not(.kb-section-md-dir-vertical)>.kt-inside-inner-col>.kadence-column14964_365189-3b{-webkit-flex:0 1 1025px;flex:0 1 1025px;}}@media all and (max-width: 1024px){.kadence-column14964_365189-3b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (min-width: 768px) and (max-width: 1024px){.wp-block-kadence-column.kb-section-dir-horizontal>.kt-inside-inner-col>.kadence-column14964_365189-3b{-webkit-flex:0 1 1025px;flex:0 1 1025px;max-width:unset;margin-left:unset;margin-right:unset;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column14964_365189-3b{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_365189-3b{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_365189-3b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.wp-block-kadence-column.kb-section-sm-dir-vertical:not(.kb-section-sm-dir-horizontal):not(.kb-section-sm-dir-specificity)>.kt-inside-inner-col>.kadence-column14964_365189-3b{max-width:1025px;-webkit-flex:1;flex:1;margin-left:auto;margin-right:auto;}.kadence-column14964_365189-3b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14964_365189-3b\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading14964_fc7a17-ba, .wp-block-kadence-advancedheading.kt-adv-heading14964_fc7a17-ba[data-kb-block=\"kb-adv-heading14964_fc7a17-ba\"]{margin-bottom:0px;font-size:48px;line-height:66px;font-weight:700;font-style:normal;font-family:Manrope;}.wp-block-kadence-advancedheading.kt-adv-heading14964_fc7a17-ba mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14964_fc7a17-ba[data-kb-block=\"kb-adv-heading14964_fc7a17-ba\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14964_fc7a17-ba img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14964_fc7a17-ba[data-kb-block=\"kb-adv-heading14964_fc7a17-ba\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading14964_fc7a17-ba, .wp-block-kadence-advancedheading.kt-adv-heading14964_fc7a17-ba[data-kb-block=\"kb-adv-heading14964_fc7a17-ba\"]{font-size:31px;line-height:42px;}}<\/style>\n<h2 class=\"kt-adv-heading14964_fc7a17-ba wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14964_fc7a17-ba\">Resolve Complex Problems&nbsp;<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading14964_03abac-41, .wp-block-kadence-advancedheading.kt-adv-heading14964_03abac-41[data-kb-block=\"kb-adv-heading14964_03abac-41\"]{margin-top:0px;margin-bottom:0px;font-size:22px;line-height:30px;font-weight:700;font-style:normal;font-family:Manrope;}.wp-block-kadence-advancedheading.kt-adv-heading14964_03abac-41 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14964_03abac-41[data-kb-block=\"kb-adv-heading14964_03abac-41\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14964_03abac-41 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14964_03abac-41[data-kb-block=\"kb-adv-heading14964_03abac-41\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading14964_03abac-41 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14964_03abac-41\">AI-powered answers to find and fix the root cause of issues<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading14964_10322f-fb, .wp-block-kadence-advancedheading.kt-adv-heading14964_10322f-fb[data-kb-block=\"kb-adv-heading14964_10322f-fb\"]{margin-top:0px;margin-bottom:0px;font-size:22px;line-height:30px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading14964_10322f-fb mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14964_10322f-fb[data-kb-block=\"kb-adv-heading14964_10322f-fb\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14964_10322f-fb img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14964_10322f-fb[data-kb-block=\"kb-adv-heading14964_10322f-fb\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading14964_10322f-fb wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14964_10322f-fb\">Tackle tough help desk problems with the most granular data records for the state of a device and its dependencies. Real-time and historical views help L3 differentiate symptoms from the root cause and generative AI directs how to deploy the smarted fix.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column14964_9c91df-29 > .kt-inside-inner-col{display:flex;}.kadence-column14964_9c91df-29 > .kt-inside-inner-col,.kadence-column14964_9c91df-29 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14964_9c91df-29 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14964_9c91df-29 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:flex-end;}.kadence-column14964_9c91df-29 > .kt-inside-inner-col > *, .kadence-column14964_9c91df-29 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14964_9c91df-29 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14964_9c91df-29 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}.kt-row-column-wrap > .kadence-column14964_9c91df-29{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_9c91df-29{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_9c91df-29 > .kt-inside-inner-col{align-items:center;}.kadence-column14964_9c91df-29 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14964_9c91df-29{position:relative;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column14964_9c91df-29{align-self:center;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_9c91df-29{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_9c91df-29 > .kt-inside-inner-col{align-items:center;}}@media all and (max-width: 1024px){.kadence-column14964_9c91df-29 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:center;}}@media all and (min-width: 768px) and (max-width: 1024px){.kadence-column14964_9c91df-29 > .kt-inside-inner-col > *, .kadence-column14964_9c91df-29 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14964_9c91df-29 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14964_9c91df-29 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column14964_9c91df-29{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_9c91df-29{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_9c91df-29 > .kt-inside-inner-col{align-items:center;}.kadence-column14964_9c91df-29 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;justify-content:flex-start;justify-content:center;}.kadence-column14964_9c91df-29 > .kt-inside-inner-col > *, .kadence-column14964_9c91df-29 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14964_9c91df-29 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14964_9c91df-29 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14964_9c91df-29 kb-section-dir-horizontal kb-section-md-dir-horizontal\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-image.kb-image14964_03f22e-d3:not(.kb-specificity-added):not(.kb-extra-specificity-added){margin-top:-50px;margin-bottom:-50px;}.kb-image14964_03f22e-d3.kb-image-is-ratio-size, .kb-image14964_03f22e-d3 .kb-image-is-ratio-size{max-width:550px;width:100%;}.wp-block-kadence-column > .kt-inside-inner-col > .kb-image14964_03f22e-d3.kb-image-is-ratio-size, .wp-block-kadence-column > .kt-inside-inner-col > .kb-image14964_03f22e-d3 .kb-image-is-ratio-size{align-self:unset;}.kb-image14964_03f22e-d3{max-width:550px;}.image-is-svg.kb-image14964_03f22e-d3{-webkit-flex:0 1 100%;flex:0 1 100%;}.image-is-svg.kb-image14964_03f22e-d3 img{width:100%;}.kb-image14964_03f22e-d3 .kb-image-has-overlay:after{opacity:0.3;border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-right-radius:20px;border-bottom-left-radius:20px;}.kb-image14964_03f22e-d3 img.kb-img, .kb-image14964_03f22e-d3 .kb-img img{border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-right-radius:20px;border-bottom-left-radius:20px;filter:drop-shadow(20px 20px 40px rgba(0, 0, 0, 0.25));}<\/style>\n<figure class=\"wp-block-kadence-image kb-image14964_03f22e-d3\"><img loading=\"lazy\" decoding=\"async\" width=\"550\" height=\"700\" src=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/Resolve-Complex-Problems-AI-powered-answers-to-find-and-fix-the-root-cause-of-issues.png\" alt=\"Graphic for Resolve Complex Problems\" class=\"kb-img wp-image-18174\" srcset=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/Resolve-Complex-Problems-AI-powered-answers-to-find-and-fix-the-root-cause-of-issues.png 550w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/Resolve-Complex-Problems-AI-powered-answers-to-find-and-fix-the-root-cause-of-issues-236x300.png 236w\" sizes=\"auto, (max-width: 550px) 100vw, 550px\" \/><\/figure>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id14964_6b5826-23{margin-top:0px;margin-bottom:0px;}.kb-row-layout-id14964_6b5826-23 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id14964_6b5826-23 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id14964_6b5826-23 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:43px;max-width:1218px;margin-left:auto;margin-right:auto;padding-top:72px;padding-right:24px;padding-bottom:100px;padding-left:24px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id14964_6b5826-23{background-image:url('https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/11\/Rectangle-897-scaled.webp');background-size:cover;background-position:center center;background-attachment:scroll;background-repeat:no-repeat;}.kb-row-layout-id14964_6b5826-23 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id14964_6b5826-23 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id14964_6b5826-23 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id14964_6b5826-23 alignnone kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column14964_2f4665-81 > .kt-inside-inner-col,.kadence-column14964_2f4665-81 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14964_2f4665-81 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14964_2f4665-81 > .kt-inside-inner-col{flex-direction:column;}.kadence-column14964_2f4665-81 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column14964_2f4665-81 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14964_2f4665-81{position:relative;}@media all and (max-width: 1024px){.kadence-column14964_2f4665-81 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column14964_2f4665-81 > 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1rem);}.kadence-column14964_e33d1b-91 > .kt-inside-inner-col{flex-direction:column;}.kadence-column14964_e33d1b-91 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column14964_e33d1b-91 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14964_e33d1b-91{position:relative;}@media all and (max-width: 1024px){.kadence-column14964_e33d1b-91 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column14964_e33d1b-91 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14964_e33d1b-91\"><div class=\"kt-inside-inner-col\"><style>.kt-post-loop14964_5ac9a5-b1 .kadence-post-image{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.kt-post-loop14964_5ac9a5-b1 .kt-feat-image-align-left{grid-template-columns:50% auto;}.kt-post-loop14964_5ac9a5-b1 .kt-post-grid-wrap{gap:30px 30px;}.kt-post-loop14964_5ac9a5-b1 .kt-blocks-post-grid-item{border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-right-radius:20px;border-bottom-left-radius:20px;background-color:#ffffff;overflow:hidden;}.kt-post-loop14964_5ac9a5-b1 .kt-blocks-post-grid-item .kt-blocks-post-grid-item-inner{padding-top:64px;padding-right:85px;padding-bottom:50px;padding-left:28px;}.kt-post-loop14964_5ac9a5-b1 .kt-blocks-post-grid-item header{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.kt-post-loop14964_5ac9a5-b1 .kt-blocks-post-grid-item .kt-blocks-above-categories{color:var(--global-palette2, #2B6CB0);font-size:12px;letter-spacing:2.6px;font-family:Manrope;font-weight:800;font-style:normal;text-transform:uppercase;}.kt-post-loop14964_5ac9a5-b1 .kt-blocks-post-grid-item .kt-blocks-above-categories a{color:var(--global-palette2, #2B6CB0);}.kt-post-loop14964_5ac9a5-b1 .kt-blocks-post-grid-item .kt-blocks-above-categories 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kt-post-grid-layout-carousel kadence-splide-wrap  featured-cases-carousel featured-cases\"><div class=\"kt-post-grid-layout-carousel-wrap splide kt-carousel-arrowstyle-none kt-carousel-dotstyle-dark kb-slider-group-arrow kb-slider-arrow-position-center\" data-columns-xxl=\"1\" data-columns-xl=\"1\" data-columns-md=\"1\" data-columns-sm=\"1\" data-columns-xs=\"1\" data-columns-ss=\"1\" data-slider-anim-speed=\"400\" data-slider-scroll=\"1\" data-slider-dots=\"true\" data-slider-arrows=\"false\" data-slider-hover-pause=\"false\" data-slider-auto=\"false\"  data-slider-auto-scroll=\"false\" data-slider-speed=\"7000\" data-slider-gap=\"30\" data-slider-gap-tablet=\"30\" data-slider-gap-mobile=\"30\" data-slider-gap-unit=\"px\" data-show-pause-button=\"false\" data-item-selector=\".kt-post-masonry-item\" aria-label=\"Post Carousel\"><div class=\"kadence-splide-slider-init splide__track\"><ul class=\"kadence-splide-slider-wrap kt-post-grid-wrap\" data-columns-xxl=\"1\" data-columns-xl=\"1\" data-columns-md=\"1\" data-columns-sm=\"1\" data-columns-xs=\"1\" data-columns-ss=\"1\"><li class=\"kt-post-slider-item post-17687 resource type-resource status-publish has-post-thumbnail hentry resource_template-gated topic-help-desk resource_type-solution-briefs\"><article class=\"kt-blocks-post-grid-item\"><div class=\"kt-blocks-post-grid-item-inner-wrap kt-feat-image-align-left kt-feat-image-mobile-align-top\"><div class=\"kadence-post-image\"><div class=\"kadence-post-image-intrisic kt-image-ratio-56-25\" style=\"padding-bottom:56.25%;\"><div class=\"kadence-post-image-inner-intrisic\"><a aria-hidden=\"true\" tabindex=\"-1\" role=\"presentation\" href=\"https:\/\/insights.lakesidesoftware.com\/solution-brief-reducing-MTTR-for-IT-support.html\" aria-label=\"Reducing MTTR for IT Support\" class=\"kadence-post-image-inner-wrap\"><img loading=\"lazy\" decoding=\"async\" width=\"880\" height=\"240\" src=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/SE-1D_DGCOE_Hero-Image_880x240.png\" class=\"attachment-large size-large wp-post-image\" alt=\"\" srcset=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/SE-1D_DGCOE_Hero-Image_880x240.png 880w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/SE-1D_DGCOE_Hero-Image_880x240-300x82.png 300w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/SE-1D_DGCOE_Hero-Image_880x240-768x209.png 768w\" sizes=\"auto, (max-width: 880px) 100vw, 880px\" \/><\/a><\/div><\/div><\/div><div class=\"kt-blocks-post-grid-item-inner\"><header><div class=\"kt-blocks-above-categories\"><a href=\"https:\/\/www.lakesidesoftware.com\/blog\/resource_type\/solution-briefs\/\">Solution Brief<\/a><\/div><h2 class=\"entry-title\"><a href=\"https:\/\/insights.lakesidesoftware.com\/solution-brief-reducing-MTTR-for-IT-support.html\">Reducing MTTR for IT Support<\/a><\/h2><div class=\"kt-blocks-post-top-meta\"><\/div><\/header><div class=\"entry-content\"><div class=\"kt-blocks-post-readmore-wrap\"><a class=\"kt-blocks-post-readmore\" href=\"https:\/\/insights.lakesidesoftware.com\/solution-brief-reducing-MTTR-for-IT-support.html\"> Read Now \u2192<span class=\"screen-reader-text\"> Reducing MTTR for IT Support<\/span><\/a><\/div><\/div><footer class=\"kt-blocks-post-footer\"><div class=\"kt-blocks-post-footer-left\"><\/div><div class=\"kt-blocks-post-footer-right\"><\/div><\/footer><\/div><\/div><\/article><\/li><li class=\"kt-post-slider-item post-17693 resource type-resource status-publish has-post-thumbnail hentry resource_template-gated topic-help-desk resource_type-articles\"><article class=\"kt-blocks-post-grid-item hide-on-js\"><div class=\"kt-blocks-post-grid-item-inner-wrap kt-feat-image-align-left kt-feat-image-mobile-align-top\"><div class=\"kadence-post-image\"><div class=\"kadence-post-image-intrisic kt-image-ratio-56-25\" style=\"padding-bottom:56.25%;\"><div class=\"kadence-post-image-inner-intrisic\"><a aria-hidden=\"true\" tabindex=\"-1\" role=\"presentation\" href=\"https:\/\/insights.lakesidesoftware.com\/article-3-ways-to-cut-the-cost-of-it-service-desk-support-ty.html\" aria-label=\"3 Ways to Cut the Cost of IT Service Desk Support\" class=\"kadence-post-image-inner-wrap\"><img loading=\"lazy\" decoding=\"async\" width=\"880\" height=\"240\" src=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/SE-1E_DGCOE_Hero-Image_880x240.png\" class=\"attachment-large size-large wp-post-image\" alt=\"\" srcset=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/SE-1E_DGCOE_Hero-Image_880x240.png 880w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/SE-1E_DGCOE_Hero-Image_880x240-300x82.png 300w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/SE-1E_DGCOE_Hero-Image_880x240-768x209.png 768w\" sizes=\"auto, (max-width: 880px) 100vw, 880px\" \/><\/a><\/div><\/div><\/div><div class=\"kt-blocks-post-grid-item-inner\"><header><div class=\"kt-blocks-above-categories\"><a href=\"https:\/\/www.lakesidesoftware.com\/blog\/resource_type\/articles\/\">Articles<\/a><\/div><h2 class=\"entry-title\"><a href=\"https:\/\/insights.lakesidesoftware.com\/article-3-ways-to-cut-the-cost-of-it-service-desk-support-ty.html\">3 Ways to Cut the Cost of IT Service Desk Support<\/a><\/h2><div class=\"kt-blocks-post-top-meta\"><\/div><\/header><div class=\"entry-content\"><div class=\"kt-blocks-post-readmore-wrap\"><a class=\"kt-blocks-post-readmore\" href=\"https:\/\/insights.lakesidesoftware.com\/article-3-ways-to-cut-the-cost-of-it-service-desk-support-ty.html\"> Read Now \u2192<span class=\"screen-reader-text\"> 3 Ways to Cut the Cost of IT Service Desk Support<\/span><\/a><\/div><\/div><footer class=\"kt-blocks-post-footer\"><div class=\"kt-blocks-post-footer-left\"><\/div><div 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.kt-row-column-wrap{padding-top:var(--global-kb-spacing-md, 2rem);grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id14964_6eda1d-a4 alignnone kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-row kt-mobile-layout-row kt-row-valign-middle\">\n<style>.kadence-column14964_f23425-1c > .kt-inside-inner-col{display:flex;}.kadence-column14964_f23425-1c > .kt-inside-inner-col,.kadence-column14964_f23425-1c > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14964_f23425-1c > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14964_f23425-1c > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:flex-start;}.kadence-column14964_f23425-1c > .kt-inside-inner-col > *, .kadence-column14964_f23425-1c > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14964_f23425-1c > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14964_f23425-1c > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}.kt-row-column-wrap > .kadence-column14964_f23425-1c{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_f23425-1c{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_f23425-1c > .kt-inside-inner-col{align-items:center;}.kadence-column14964_f23425-1c > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14964_f23425-1c{position:relative;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column14964_f23425-1c{align-self:center;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_f23425-1c{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_f23425-1c > .kt-inside-inner-col{align-items:center;}}@media all and (max-width: 1024px){.kadence-column14964_f23425-1c > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:center;}}@media all and (min-width: 768px) and (max-width: 1024px){.kadence-column14964_f23425-1c > .kt-inside-inner-col > *, .kadence-column14964_f23425-1c > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14964_f23425-1c > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14964_f23425-1c > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column14964_f23425-1c{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_f23425-1c{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_f23425-1c > .kt-inside-inner-col{align-items:center;}.kadence-column14964_f23425-1c > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;justify-content:flex-start;justify-content:center;}.kadence-column14964_f23425-1c > .kt-inside-inner-col > *, .kadence-column14964_f23425-1c > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14964_f23425-1c > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14964_f23425-1c > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14964_f23425-1c kb-section-dir-horizontal kb-section-md-dir-horizontal\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-image.kb-image14964_1b0f33-72:not(.kb-specificity-added):not(.kb-extra-specificity-added){margin-top:-50px;margin-bottom:-50px;}.kb-image14964_1b0f33-72.kb-image-is-ratio-size, .kb-image14964_1b0f33-72 .kb-image-is-ratio-size{max-width:550px;width:100%;}.wp-block-kadence-column > .kt-inside-inner-col > .kb-image14964_1b0f33-72.kb-image-is-ratio-size, .wp-block-kadence-column > .kt-inside-inner-col > .kb-image14964_1b0f33-72 .kb-image-is-ratio-size{align-self:unset;}.kb-image14964_1b0f33-72{max-width:550px;}.image-is-svg.kb-image14964_1b0f33-72{-webkit-flex:0 1 100%;flex:0 1 100%;}.image-is-svg.kb-image14964_1b0f33-72 img{width:100%;}.kb-image14964_1b0f33-72 .kb-image-has-overlay:after{opacity:0.3;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kb-image14964_1b0f33-72 img.kb-img, .kb-image14964_1b0f33-72 .kb-img img{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image14964_1b0f33-72\"><img loading=\"lazy\" decoding=\"async\" width=\"1100\" height=\"1400\" src=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/capabilities_help_desk_help_users_help_themselves__2x.webp\" alt=\"Graphic for Help Users Help Themselves\" class=\"kb-img wp-image-16405\" srcset=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/capabilities_help_desk_help_users_help_themselves__2x.webp 1100w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/capabilities_help_desk_help_users_help_themselves__2x-236x300.webp 236w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/capabilities_help_desk_help_users_help_themselves__2x-805x1024.webp 805w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/capabilities_help_desk_help_users_help_themselves__2x-768x977.webp 768w\" sizes=\"auto, (max-width: 1100px) 100vw, 1100px\" \/><\/figure>\n<\/div><\/div>\n\n\n<style>.kadence-column14964_2ee970-10 > .kt-inside-inner-col{display:flex;}.kadence-column14964_2ee970-10 > .kt-inside-inner-col,.kadence-column14964_2ee970-10 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14964_2ee970-10 > .kt-inside-inner-col{row-gap:10px;column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14964_2ee970-10 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:flex-end;}.kadence-column14964_2ee970-10 > .kt-inside-inner-col > *, .kadence-column14964_2ee970-10 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14964_2ee970-10 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14964_2ee970-10 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}.kt-row-column-wrap > .kadence-column14964_2ee970-10{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_2ee970-10{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_2ee970-10 > .kt-inside-inner-col{align-items:center;}.kadence-column14964_2ee970-10 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14964_2ee970-10{position:relative;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column14964_2ee970-10{align-self:center;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_2ee970-10{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_2ee970-10 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column14964_2ee970-10 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:stretch;flex-wrap:nowrap;}}@media all and (max-width: 1024px){.wp-block-kadence-column.kb-section-dir-horizontal.kadence-column14964_2ee970-10 > .kt-inside-inner-col > *{-webkit-flex:unset;flex:unset;}}@media all and (max-width: 1024px){.wp-block-kadence-column.kb-section-dir-horizontal.kadence-column14964_2ee970-10 > .kt-inside-inner-col > .wp-block-kadence-infobox{align-self:unset;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column14964_2ee970-10{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_2ee970-10{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_2ee970-10 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column14964_2ee970-10 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:stretch;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14964_2ee970-10 kb-section-dir-horizontal kb-section-md-dir-vertical\"><div class=\"kt-inside-inner-col\"><style>.kadence-column14964_390854-09 > .kt-inside-inner-col{display:flex;}.kadence-column14964_390854-09{max-width:584px;margin-left:auto;margin-right:auto;}.wp-block-kadence-column.kb-section-dir-horizontal:not(.kb-section-md-dir-vertical)>.kt-inside-inner-col>.kadence-column14964_390854-09{-webkit-flex:0 1 584px;flex:0 1 584px;max-width:unset;margin-left:unset;margin-right:unset;}.kadence-column14964_390854-09 > .kt-inside-inner-col,.kadence-column14964_390854-09 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14964_390854-09 > .kt-inside-inner-col{row-gap:15px;column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14964_390854-09 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column14964_390854-09 > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column14964_390854-09{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_390854-09{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_390854-09 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column14964_390854-09 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14964_390854-09{position:relative;}@media all and (min-width: 1025px){.wp-block-kadence-column.kb-section-dir-horizontal>.kt-inside-inner-col>.kadence-column14964_390854-09{-webkit-flex:0 1 584px;flex:0 1 584px;max-width:unset;margin-left:unset;margin-right:unset;}}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column14964_390854-09{align-self:center;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_390854-09{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_390854-09 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column14964_390854-09{max-width:1025px;}}@media all and (max-width: 1024px){.wp-block-kadence-column.kb-section-dir-horizontal:not(.kb-section-md-dir-vertical)>.kt-inside-inner-col>.kadence-column14964_390854-09{-webkit-flex:0 1 1025px;flex:0 1 1025px;}}@media all and (max-width: 1024px){.kadence-column14964_390854-09 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (min-width: 768px) and (max-width: 1024px){.wp-block-kadence-column.kb-section-dir-horizontal>.kt-inside-inner-col>.kadence-column14964_390854-09{-webkit-flex:0 1 1025px;flex:0 1 1025px;max-width:unset;margin-left:unset;margin-right:unset;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column14964_390854-09{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_390854-09{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14964_390854-09 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.wp-block-kadence-column.kb-section-sm-dir-vertical:not(.kb-section-sm-dir-horizontal):not(.kb-section-sm-dir-specificity)>.kt-inside-inner-col>.kadence-column14964_390854-09{max-width:1025px;-webkit-flex:1;flex:1;margin-left:auto;margin-right:auto;}.kadence-column14964_390854-09 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14964_390854-09\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading14964_504e4a-3d, .wp-block-kadence-advancedheading.kt-adv-heading14964_504e4a-3d[data-kb-block=\"kb-adv-heading14964_504e4a-3d\"]{margin-bottom:0px;font-size:48px;line-height:66px;font-weight:700;font-style:normal;font-family:Manrope;}.wp-block-kadence-advancedheading.kt-adv-heading14964_504e4a-3d mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14964_504e4a-3d[data-kb-block=\"kb-adv-heading14964_504e4a-3d\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14964_504e4a-3d img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14964_504e4a-3d[data-kb-block=\"kb-adv-heading14964_504e4a-3d\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading14964_504e4a-3d, .wp-block-kadence-advancedheading.kt-adv-heading14964_504e4a-3d[data-kb-block=\"kb-adv-heading14964_504e4a-3d\"]{font-size:31px;line-height:42px;}}<\/style>\n<h2 class=\"kt-adv-heading14964_504e4a-3d wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14964_504e4a-3d\">Help Users Help Themselves&nbsp;<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading14964_bc55ef-55, .wp-block-kadence-advancedheading.kt-adv-heading14964_bc55ef-55[data-kb-block=\"kb-adv-heading14964_bc55ef-55\"]{margin-top:0px;margin-bottom:0px;font-size:22px;line-height:30px;font-weight:700;font-style:normal;font-family:Manrope;}.wp-block-kadence-advancedheading.kt-adv-heading14964_bc55ef-55 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14964_bc55ef-55[data-kb-block=\"kb-adv-heading14964_bc55ef-55\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14964_bc55ef-55 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14964_bc55ef-55[data-kb-block=\"kb-adv-heading14964_bc55ef-55\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading14964_bc55ef-55 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14964_bc55ef-55\">Self-service at scale to prevent future help desk tickets<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading14964_1a85cc-f1, .wp-block-kadence-advancedheading.kt-adv-heading14964_1a85cc-f1[data-kb-block=\"kb-adv-heading14964_1a85cc-f1\"]{margin-top:0px;margin-bottom:0px;font-size:22px;line-height:30px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading14964_1a85cc-f1 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14964_1a85cc-f1[data-kb-block=\"kb-adv-heading14964_1a85cc-f1\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14964_1a85cc-f1 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14964_1a85cc-f1[data-kb-block=\"kb-adv-heading14964_1a85cc-f1\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading14964_1a85cc-f1 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14964_1a85cc-f1\">Empower users to help themselves. SysTrack\u2019s approved automations and real-time device insights remove the burden of mundane, recurring issues from the help desk and enable IT to communicate messages directly to users.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id14964_8b5385-9a > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id14964_8b5385-9a > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id14964_8b5385-9a > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:75px;padding-bottom:74px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id14964_8b5385-9a{background-image:url('https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/Explore-our-case-studies-BG.webp');background-size:cover;background-position:center center;background-attachment:scroll;background-repeat:no-repeat;}.kb-row-layout-id14964_8b5385-9a > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id14964_8b5385-9a > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id14964_8b5385-9a > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id14964_8b5385-9a alignnone kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column14964_978e6f-af > .kt-inside-inner-col,.kadence-column14964_978e6f-af > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14964_978e6f-af > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14964_978e6f-af > .kt-inside-inner-col{flex-direction:column;}.kadence-column14964_978e6f-af > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column14964_978e6f-af > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14964_978e6f-af{position:relative;}@media all and (max-width: 1024px){.kadence-column14964_978e6f-af > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column14964_978e6f-af > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14964_978e6f-af\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading14964_700014-e1, .wp-block-kadence-advancedheading.kt-adv-heading14964_700014-e1[data-kb-block=\"kb-adv-heading14964_700014-e1\"]{max-width:927px;margin-right:auto;margin-left:auto;margin-bottom:16px;text-align:center;font-size:62px;font-weight:800;font-style:normal;font-family:Manrope;}.wp-block-kadence-advancedheading.kt-adv-heading14964_700014-e1 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14964_700014-e1[data-kb-block=\"kb-adv-heading14964_700014-e1\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14964_700014-e1 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14964_700014-e1[data-kb-block=\"kb-adv-heading14964_700014-e1\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading14964_700014-e1, .wp-block-kadence-advancedheading.kt-adv-heading14964_700014-e1[data-kb-block=\"kb-adv-heading14964_700014-e1\"]{font-size:45px;line-height:60px;}}<\/style>\n<h2 class=\"kt-adv-heading14964_700014-e1 wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading14964_700014-e1\">Ready to get a better 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