{"id":14896,"date":"2023-11-30T20:34:59","date_gmt":"2023-11-30T20:34:59","guid":{"rendered":"https:\/\/www.lakesidesoftware.com\/?page_id=14896"},"modified":"2024-01-04T18:03:15","modified_gmt":"2024-01-04T18:03:15","slug":"help-desk-ticket-avoidance","status":"publish","type":"page","link":"https:\/\/www.lakesidesoftware.com\/solutions\/use-cases\/help-desk-ticket-avoidance\/","title":{"rendered":"Help Desk Ticket Avoidance"},"content":{"rendered":"<style>.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id14896_df73f7-91{margin-bottom:0px;}.kb-row-layout-id14896_df73f7-91 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id14896_df73f7-91 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id14896_df73f7-91 > .kt-row-column-wrap{column-gap:100px;row-gap:var(--global-kb-gap-md, 2rem);max-width:1293px;margin-left:auto;margin-right:auto;padding-top:10px;padding-bottom:0px;min-height:589px;grid-template-columns:minmax(0, calc(55% - ((100px * 1 )\/2)))minmax(0, calc(45% - ((100px * 1 )\/2)));}.kb-row-layout-id14896_df73f7-91{border-top:0px solid rgba(255,255,255,0.8);border-right:0px solid rgba(255,255,255,0.8);border-bottom:0px solid rgba(255,255,255,0.8);border-left:0px solid rgba(255,255,255,0.8);}.kb-row-layout-id14896_df73f7-91{background-image:url('https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/blue_bg_with_circle_image.webp');background-size:cover;background-position:50% 100%;background-attachment:scroll;background-repeat:no-repeat;}.kb-row-layout-id14896_df73f7-91 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id14896_df73f7-91 > .kt-row-column-wrap{row-gap:0px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 1024px){.kb-row-layout-id14896_df73f7-91{border-top:0px solid rgba(255,255,255,0.8);border-right:0px solid rgba(255,255,255,0.8);border-bottom:0px solid rgba(255,255,255,0.8);border-left:0px solid rgba(255,255,255,0.8);}}@media all and (max-width: 767px){.kb-row-layout-id14896_df73f7-91 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id14896_df73f7-91{border-top:0px solid rgba(255,255,255,0.8);border-right:0px solid rgba(255,255,255,0.8);border-bottom:0px solid rgba(255,255,255,0.8);border-left:0px solid rgba(255,255,255,0.8);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id14896_df73f7-91 alignnone kt-row-has-bg curved-hero-section wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-row kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column14896_e7b7fe-4a > .kt-inside-inner-col{padding-top:84px;padding-bottom:89px;}.kadence-column14896_e7b7fe-4a > .kt-inside-inner-col,.kadence-column14896_e7b7fe-4a > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14896_e7b7fe-4a > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14896_e7b7fe-4a > .kt-inside-inner-col{flex-direction:column;}.kadence-column14896_e7b7fe-4a > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column14896_e7b7fe-4a > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14896_e7b7fe-4a{position:relative;}@media all and (max-width: 1024px){.kadence-column14896_e7b7fe-4a > .kt-inside-inner-col{padding-bottom:48px;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column14896_e7b7fe-4a > .kt-inside-inner-col{padding-top:40px;flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14896_e7b7fe-4a\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading14896_484772-c7, .wp-block-kadence-advancedheading.kt-adv-heading14896_484772-c7[data-kb-block=\"kb-adv-heading14896_484772-c7\"]{margin-top:0px;margin-bottom:15px;font-weight:700;font-style:normal;font-family:Manrope;}.wp-block-kadence-advancedheading.kt-adv-heading14896_484772-c7 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14896_484772-c7[data-kb-block=\"kb-adv-heading14896_484772-c7\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14896_484772-c7 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14896_484772-c7[data-kb-block=\"kb-adv-heading14896_484772-c7\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading14896_484772-c7, .wp-block-kadence-advancedheading.kt-adv-heading14896_484772-c7[data-kb-block=\"kb-adv-heading14896_484772-c7\"]{text-align:center!important;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading14896_484772-c7, .wp-block-kadence-advancedheading.kt-adv-heading14896_484772-c7[data-kb-block=\"kb-adv-heading14896_484772-c7\"]{font-size:48px;line-height:1.3;}}<\/style>\n<h1 class=\"kt-adv-heading14896_484772-c7 wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading14896_484772-c7\">Help Desk Ticket Avoidance<\/h1>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading14896_8cea7d-8c, .wp-block-kadence-advancedheading.kt-adv-heading14896_8cea7d-8c[data-kb-block=\"kb-adv-heading14896_8cea7d-8c\"]{margin-top:15px;margin-bottom:15px;font-size:22px;line-height:30px;font-style:normal;letter-spacing:-0.02px;}.wp-block-kadence-advancedheading.kt-adv-heading14896_8cea7d-8c mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14896_8cea7d-8c[data-kb-block=\"kb-adv-heading14896_8cea7d-8c\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14896_8cea7d-8c img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14896_8cea7d-8c[data-kb-block=\"kb-adv-heading14896_8cea7d-8c\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading14896_8cea7d-8c, .wp-block-kadence-advancedheading.kt-adv-heading14896_8cea7d-8c[data-kb-block=\"kb-adv-heading14896_8cea7d-8c\"]{text-align:center!important;}}<\/style>\n<p class=\"kt-adv-heading14896_8cea7d-8c wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading14896_8cea7d-8c\">Take a data-driven proactive IT approach and prevent help desk tickets.<\/p>\n\n\n<style>.wp-block-kadence-advancedbtn.kb-btns14896_63bab1-15{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:flex-start;align-items:center;}.kt-btns14896_63bab1-15 .kt-button{font-weight:normal;font-style:normal;}.kt-btns14896_63bab1-15 .kt-btn-wrap-0{margin-right:5px;}.wp-block-kadence-advancedbtn.kt-btns14896_63bab1-15 .kt-btn-wrap-0 .kt-button{color:#555555;border-color:#555555;}.wp-block-kadence-advancedbtn.kt-btns14896_63bab1-15 .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns14896_63bab1-15 .kt-btn-wrap-0 .kt-button:focus{color:#ffffff;border-color:#444444;}.wp-block-kadence-advancedbtn.kt-btns14896_63bab1-15 .kt-btn-wrap-0 .kt-button::before{display:none;}.wp-block-kadence-advancedbtn.kt-btns14896_63bab1-15 .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns14896_63bab1-15 .kt-btn-wrap-0 .kt-button:focus{background:#444444;}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn.kb-btns14896_63bab1-15{justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns14896_63bab1-15\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn14896_adddd5-8e.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn14896_adddd5-8e.kb-button{background:#ffb52b;font-size:20px;letter-spacing:2.5px;font-family:Manrope;font-weight:800;border-top-left-radius:50px;border-top-right-radius:50px;border-bottom-right-radius:50px;border-bottom-left-radius:50px;padding-top:10px;padding-right:40px;padding-bottom:10px;padding-left:40px;}.wp-block-kadence-advancedbtn .kb-btn14896_adddd5-8e.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn14896_adddd5-8e.kb-button:focus{color:#ffb52b;background:var(--global-palette2, #2B6CB0);}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn14896_adddd5-8e.kb-button{font-size:16px;letter-spacing:1.5px;padding-right:30px;padding-left:30px;}}<\/style><a class=\"kb-button kt-button button kb-btn14896_adddd5-8e kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-fill  kt-btn-has-text-true kt-btn-has-svg-false  wp-block-kadence-singlebtn\" href=\"\/demo\"><span class=\"kt-btn-inner-text\">Get a demo<\/span><\/a><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column14896_742aed-ff > .kt-inside-inner-col{display:flex;}.kadence-column14896_742aed-ff > .kt-inside-inner-col,.kadence-column14896_742aed-ff > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14896_742aed-ff > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14896_742aed-ff > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column14896_742aed-ff > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column14896_742aed-ff{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14896_742aed-ff{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14896_742aed-ff > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column14896_742aed-ff > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14896_742aed-ff{position:relative;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column14896_742aed-ff{align-self:center;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14896_742aed-ff{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14896_742aed-ff > .kt-inside-inner-col{align-items:center;}}@media all and (max-width: 1024px){.kadence-column14896_742aed-ff > .kt-inside-inner-col{justify-content:inherit;flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column14896_742aed-ff > .kt-inside-inner-col > .aligncenter{width:auto;}}@media all and (min-width: 768px) and (max-width: 1024px){.kadence-column14896_742aed-ff > .kt-inside-inner-col > *, .kadence-column14896_742aed-ff > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14896_742aed-ff > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14896_742aed-ff > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column14896_742aed-ff{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14896_742aed-ff{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14896_742aed-ff > .kt-inside-inner-col{align-items:center;}.kadence-column14896_742aed-ff > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;justify-content:flex-start;justify-content:center;}.kadence-column14896_742aed-ff > .kt-inside-inner-col > *, .kadence-column14896_742aed-ff > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14896_742aed-ff > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14896_742aed-ff > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14896_742aed-ff kb-section-dir-vertical kb-section-md-dir-horizontal kb-section-sm-dir-horizontal\"><div class=\"kt-inside-inner-col\"><style>.kb-image14896_b3e8ce-6b.kb-image-is-ratio-size, .kb-image14896_b3e8ce-6b .kb-image-is-ratio-size{max-width:534px;width:100%;}.wp-block-kadence-column > .kt-inside-inner-col > .kb-image14896_b3e8ce-6b.kb-image-is-ratio-size, .wp-block-kadence-column > .kt-inside-inner-col > .kb-image14896_b3e8ce-6b .kb-image-is-ratio-size{align-self:unset;}.kb-image14896_b3e8ce-6b{max-width:534px;}.image-is-svg.kb-image14896_b3e8ce-6b{-webkit-flex:0 1 100%;flex:0 1 100%;}.image-is-svg.kb-image14896_b3e8ce-6b img{width:100%;}.kb-image14896_b3e8ce-6b:not(.kb-image-is-ratio-size) .kb-img, .kb-image14896_b3e8ce-6b.kb-image-is-ratio-size{padding-top:var(--global-kb-spacing-lg, 3rem);}.kb-image14896_b3e8ce-6b .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image14896_b3e8ce-6b\"><img loading=\"lazy\" decoding=\"async\" width=\"1119\" height=\"1110\" src=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2024\/01\/capabilities_help_desk.webp\" alt=\"Help desk ticket avoidance hero image\" class=\"kb-img wp-image-18902\" srcset=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2024\/01\/capabilities_help_desk.webp 1119w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2024\/01\/capabilities_help_desk-300x298.webp 300w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2024\/01\/capabilities_help_desk-1024x1016.webp 1024w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2024\/01\/capabilities_help_desk-150x150.webp 150w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2024\/01\/capabilities_help_desk-768x762.webp 768w\" sizes=\"auto, (max-width: 1119px) 100vw, 1119px\" \/><\/figure>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id14896_83b6f7-00{margin-top:-82px;margin-bottom:37px;}.kb-row-layout-id14896_83b6f7-00 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id14896_83b6f7-00 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id14896_83b6f7-00 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:1217px;margin-left:auto;margin-right:auto;padding-right:24px;padding-left:24px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id14896_83b6f7-00 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id14896_83b6f7-00 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id14896_83b6f7-00 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id14896_83b6f7-00 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column14896_76d96c-1e > .kt-inside-inner-col{padding-top:60px;padding-right:66px;padding-bottom:69px;padding-left:66px;}.kadence-column14896_76d96c-1e > .kt-inside-inner-col{box-shadow:20px 20px 40px 0px rgba(0, 0, 0, 0.25);}.kadence-column14896_76d96c-1e > .kt-inside-inner-col,.kadence-column14896_76d96c-1e > .kt-inside-inner-col:before{border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-right-radius:20px;border-bottom-left-radius:20px;}.kadence-column14896_76d96c-1e > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14896_76d96c-1e > .kt-inside-inner-col{flex-direction:column;}.kadence-column14896_76d96c-1e > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column14896_76d96c-1e > .kt-inside-inner-col{background-image:url('https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/goal_bg.webp');background-size:cover;background-position:center center;background-attachment:scroll;background-repeat:no-repeat;}.kadence-column14896_76d96c-1e > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14896_76d96c-1e{position:relative;}@media all and (max-width: 1024px){.kadence-column14896_76d96c-1e > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column14896_76d96c-1e > .kt-inside-inner-col{padding-right:36px;padding-left:36px;flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14896_76d96c-1e\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading14896_f518f9-a3, .wp-block-kadence-advancedheading.kt-adv-heading14896_f518f9-a3[data-kb-block=\"kb-adv-heading14896_f518f9-a3\"]{margin-bottom:29px;text-align:center;font-size:28px;font-weight:800;font-style:normal;font-family:Manrope;text-transform:uppercase;letter-spacing:7.28px;}.wp-block-kadence-advancedheading.kt-adv-heading14896_f518f9-a3 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14896_f518f9-a3[data-kb-block=\"kb-adv-heading14896_f518f9-a3\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14896_f518f9-a3 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14896_f518f9-a3[data-kb-block=\"kb-adv-heading14896_f518f9-a3\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading14896_f518f9-a3 wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading14896_f518f9-a3\">goal<\/h3>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading14896_4ece53-ee, .wp-block-kadence-advancedheading.kt-adv-heading14896_4ece53-ee[data-kb-block=\"kb-adv-heading14896_4ece53-ee\"]{max-width:875px;margin-right:auto;margin-left:auto;text-align:center;font-size:24px;line-height:32px;font-style:normal;letter-spacing:-0.02px;}.wp-block-kadence-advancedheading.kt-adv-heading14896_4ece53-ee mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14896_4ece53-ee[data-kb-block=\"kb-adv-heading14896_4ece53-ee\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14896_4ece53-ee img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14896_4ece53-ee[data-kb-block=\"kb-adv-heading14896_4ece53-ee\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading14896_4ece53-ee, .wp-block-kadence-advancedheading.kt-adv-heading14896_4ece53-ee[data-kb-block=\"kb-adv-heading14896_4ece53-ee\"]{font-size:22px;line-height:30px;}}<\/style>\n<p class=\"kt-adv-heading14896_4ece53-ee wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading14896_4ece53-ee\">Shift your service desk left and reduce the number of tickets.&nbsp;<\/p>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id14896_0c72f8-4b{margin-top:0px;margin-bottom:0px;}.kb-row-layout-id14896_0c72f8-4b > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id14896_0c72f8-4b > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id14896_0c72f8-4b > .kt-row-column-wrap{column-gap:103px;row-gap:var(--global-kb-gap-md, 2rem);max-width:1329px;margin-left:auto;margin-right:auto;padding-top:95px;padding-right:24px;padding-bottom:97px;padding-left:24px;grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id14896_0c72f8-4b{border-top:0px solid rgba(255,255,255,0.8);border-right:0px solid rgba(255,255,255,0.8);border-bottom:0px solid rgba(255,255,255,0.8);border-left:0px solid rgba(255,255,255,0.8);}.kb-row-layout-id14896_0c72f8-4b > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id14896_0c72f8-4b > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 1024px){.kb-row-layout-id14896_0c72f8-4b > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(1 of *:not(style)){order:2;}}@media all and (max-width: 1024px){.kb-row-layout-id14896_0c72f8-4b > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(2 of *:not(style)){order:1;}}@media all and (max-width: 1024px){.kb-row-layout-id14896_0c72f8-4b > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(3 of *:not(style)){order:12;}}@media all and (max-width: 1024px){.kb-row-layout-id14896_0c72f8-4b > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(4 of *:not(style)){order:11;}}@media all and (max-width: 1024px){.kb-row-layout-id14896_0c72f8-4b > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(5 of *:not(style)){order:22;}}@media all and (max-width: 1024px){.kb-row-layout-id14896_0c72f8-4b > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(6 of *:not(style)){order:21;}}@media all and (max-width: 1024px){.kb-row-layout-id14896_0c72f8-4b > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(7 of *:not(style)){order:32;}}@media all and (max-width: 1024px){.kb-row-layout-id14896_0c72f8-4b > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(8 of *:not(style)){order:31;}}@media all and (max-width: 1024px){.kb-row-layout-id14896_0c72f8-4b{border-top:0px solid rgba(255,255,255,0.8);border-right:0px solid rgba(255,255,255,0.8);border-bottom:0px solid rgba(255,255,255,0.8);border-left:0px solid rgba(255,255,255,0.8);}}@media all and (max-width: 767px){.kb-row-layout-id14896_0c72f8-4b > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id14896_0c72f8-4b > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(1 of *:not(style)){order:2;}.kb-row-layout-id14896_0c72f8-4b > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(2 of *:not(style)){order:1;}.kb-row-layout-id14896_0c72f8-4b > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(3 of *:not(style)){order:12;}.kb-row-layout-id14896_0c72f8-4b > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(4 of *:not(style)){order:11;}.kb-row-layout-id14896_0c72f8-4b > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(5 of *:not(style)){order:22;}.kb-row-layout-id14896_0c72f8-4b > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(6 of *:not(style)){order:21;}.kb-row-layout-id14896_0c72f8-4b > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(7 of *:not(style)){order:32;}.kb-row-layout-id14896_0c72f8-4b > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(8 of *:not(style)){order:31;}.kb-row-layout-id14896_0c72f8-4b{border-top:0px solid rgba(255,255,255,0.8);border-right:0px solid rgba(255,255,255,0.8);border-bottom:0px solid rgba(255,255,255,0.8);border-left:0px solid rgba(255,255,255,0.8);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id14896_0c72f8-4b alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-row kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column14896_e37efa-dd > .kt-inside-inner-col{display:flex;}.kadence-column14896_e37efa-dd > .kt-inside-inner-col,.kadence-column14896_e37efa-dd > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14896_e37efa-dd > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14896_e37efa-dd > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column14896_e37efa-dd > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column14896_e37efa-dd{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14896_e37efa-dd{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14896_e37efa-dd > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column14896_e37efa-dd > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14896_e37efa-dd{position:relative;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column14896_e37efa-dd{align-self:center;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14896_e37efa-dd{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14896_e37efa-dd > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column14896_e37efa-dd > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column14896_e37efa-dd{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14896_e37efa-dd{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14896_e37efa-dd > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column14896_e37efa-dd > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14896_e37efa-dd\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading14896_690051-c9, .wp-block-kadence-advancedheading.kt-adv-heading14896_690051-c9[data-kb-block=\"kb-adv-heading14896_690051-c9\"]{margin-bottom:15px;font-size:48px;line-height:66px;font-weight:700;font-style:normal;font-family:Manrope;}.wp-block-kadence-advancedheading.kt-adv-heading14896_690051-c9 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14896_690051-c9[data-kb-block=\"kb-adv-heading14896_690051-c9\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14896_690051-c9 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14896_690051-c9[data-kb-block=\"kb-adv-heading14896_690051-c9\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading14896_690051-c9, .wp-block-kadence-advancedheading.kt-adv-heading14896_690051-c9[data-kb-block=\"kb-adv-heading14896_690051-c9\"]{font-size:31px;line-height:42px;}}<\/style>\n<h2 class=\"kt-adv-heading14896_690051-c9 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14896_690051-c9\">How much could you save by decreasing help desk tickets?&nbsp;<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading14896_b6f258-d4, .wp-block-kadence-advancedheading.kt-adv-heading14896_b6f258-d4[data-kb-block=\"kb-adv-heading14896_b6f258-d4\"]{margin-top:15px;margin-bottom:0px;font-size:18px;line-height:26px;font-style:normal;letter-spacing:-0.02px;}.wp-block-kadence-advancedheading.kt-adv-heading14896_b6f258-d4 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14896_b6f258-d4[data-kb-block=\"kb-adv-heading14896_b6f258-d4\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14896_b6f258-d4 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14896_b6f258-d4[data-kb-block=\"kb-adv-heading14896_b6f258-d4\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading14896_b6f258-d4 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14896_b6f258-d4\">With the right data, you can avoid some IT tickets altogether. Lakeside Software identifies trends in the issues driving help desk tickets based on accurate, real-time endpoint data. Using this data, you can <a href=\"\/platform\/capabilities\/proactive-it\/\">proactively resolve common issues<\/a>&nbsp;before&nbsp;the employee submits a ticket.<\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column14896_a65e72-db > .kt-inside-inner-col{display:flex;}.kadence-column14896_a65e72-db > .kt-inside-inner-col,.kadence-column14896_a65e72-db > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14896_a65e72-db > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:center;}.kadence-column14896_a65e72-db > .kt-inside-inner-col > *, .kadence-column14896_a65e72-db > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14896_a65e72-db > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14896_a65e72-db > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}.kt-row-column-wrap > .kadence-column14896_a65e72-db{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14896_a65e72-db{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14896_a65e72-db > .kt-inside-inner-col{align-items:center;}.kadence-column14896_a65e72-db > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14896_a65e72-db{position:relative;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column14896_a65e72-db{align-self:center;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14896_a65e72-db{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14896_a65e72-db > .kt-inside-inner-col{align-items:center;}}@media all and (max-width: 1024px){.kadence-column14896_a65e72-db > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:center;}}@media all and (min-width: 768px) and (max-width: 1024px){.kadence-column14896_a65e72-db > .kt-inside-inner-col > *, .kadence-column14896_a65e72-db > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14896_a65e72-db > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14896_a65e72-db > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column14896_a65e72-db{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14896_a65e72-db{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14896_a65e72-db > .kt-inside-inner-col{align-items:center;}.kadence-column14896_a65e72-db > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;justify-content:flex-start;justify-content:center;}.kadence-column14896_a65e72-db > .kt-inside-inner-col > *, .kadence-column14896_a65e72-db > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14896_a65e72-db > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14896_a65e72-db > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14896_a65e72-db kb-section-dir-horizontal kb-section-md-dir-horizontal\"><div class=\"kt-inside-inner-col\"><style>.kb-image14896_75df2f-85.kb-image-is-ratio-size, .kb-image14896_75df2f-85 .kb-image-is-ratio-size{max-width:592px;width:100%;}.wp-block-kadence-column > .kt-inside-inner-col > .kb-image14896_75df2f-85.kb-image-is-ratio-size, .wp-block-kadence-column > .kt-inside-inner-col > .kb-image14896_75df2f-85 .kb-image-is-ratio-size{align-self:unset;}.kb-image14896_75df2f-85{max-width:592px;}.image-is-svg.kb-image14896_75df2f-85{-webkit-flex:0 1 100%;flex:0 1 100%;}.image-is-svg.kb-image14896_75df2f-85 img{width:100%;}.kb-image14896_75df2f-85 .kb-image-has-overlay:after{opacity:0.3;border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-right-radius:20px;border-bottom-left-radius:20px;}.kb-image14896_75df2f-85 img.kb-img, .kb-image14896_75df2f-85 .kb-img img{border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-right-radius:20px;border-bottom-left-radius:20px;filter:drop-shadow(20px 20px 40px rgba(0, 0, 0, 0.25));}<\/style>\n<figure class=\"wp-block-kadence-image kb-image14896_75df2f-85\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"941\" src=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/data_driven_help_desk_ticket_avoidance.webp\" alt=\"Female physician with tablet\" class=\"kb-img wp-image-15736\" srcset=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/data_driven_help_desk_ticket_avoidance.webp 1600w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/data_driven_help_desk_ticket_avoidance-300x176.webp 300w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/data_driven_help_desk_ticket_avoidance-1024x602.webp 1024w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/data_driven_help_desk_ticket_avoidance-768x452.webp 768w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/data_driven_help_desk_ticket_avoidance-1536x903.webp 1536w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/figure>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id14896_e2f2ef-02{margin-top:0px;margin-bottom:0px;}.kb-row-layout-id14896_e2f2ef-02 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id14896_e2f2ef-02 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id14896_e2f2ef-02 > .kt-row-column-wrap{column-gap:103px;row-gap:var(--global-kb-gap-md, 2rem);max-width:1286px;margin-left:auto;margin-right:auto;padding-top:73px;padding-right:24px;padding-bottom:115px;padding-left:24px;grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id14896_e2f2ef-02{border-top:0px solid rgba(255,255,255,0.8);border-right:0px solid rgba(255,255,255,0.8);border-bottom:0px solid rgba(255,255,255,0.8);border-left:0px solid rgba(255,255,255,0.8);}.kb-row-layout-id14896_e2f2ef-02 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id14896_e2f2ef-02 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 1024px){.kb-row-layout-id14896_e2f2ef-02{border-top:0px solid rgba(255,255,255,0.8);border-right:0px solid rgba(255,255,255,0.8);border-bottom:0px solid rgba(255,255,255,0.8);border-left:0px solid rgba(255,255,255,0.8);}}@media all and (max-width: 767px){.kb-row-layout-id14896_e2f2ef-02 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id14896_e2f2ef-02{border-top:0px solid rgba(255,255,255,0.8);border-right:0px solid rgba(255,255,255,0.8);border-bottom:0px solid rgba(255,255,255,0.8);border-left:0px solid rgba(255,255,255,0.8);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id14896_e2f2ef-02 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-row kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column14896_6667c5-b7 > .kt-inside-inner-col{display:flex;}.kadence-column14896_6667c5-b7 > .kt-inside-inner-col,.kadence-column14896_6667c5-b7 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14896_6667c5-b7 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:center;}.kadence-column14896_6667c5-b7 > .kt-inside-inner-col > *, .kadence-column14896_6667c5-b7 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14896_6667c5-b7 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14896_6667c5-b7 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}.kt-row-column-wrap > .kadence-column14896_6667c5-b7{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14896_6667c5-b7{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14896_6667c5-b7 > .kt-inside-inner-col{align-items:center;}.kadence-column14896_6667c5-b7 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14896_6667c5-b7{position:relative;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column14896_6667c5-b7{align-self:center;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14896_6667c5-b7{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14896_6667c5-b7 > .kt-inside-inner-col{align-items:center;}}@media all and (max-width: 1024px){.kadence-column14896_6667c5-b7 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:center;}}@media all and (min-width: 768px) and (max-width: 1024px){.kadence-column14896_6667c5-b7 > .kt-inside-inner-col > *, .kadence-column14896_6667c5-b7 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14896_6667c5-b7 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14896_6667c5-b7 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column14896_6667c5-b7{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14896_6667c5-b7{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14896_6667c5-b7 > .kt-inside-inner-col{align-items:center;}.kadence-column14896_6667c5-b7 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;justify-content:flex-start;justify-content:center;}.kadence-column14896_6667c5-b7 > .kt-inside-inner-col > *, .kadence-column14896_6667c5-b7 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14896_6667c5-b7 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14896_6667c5-b7 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14896_6667c5-b7 kb-section-dir-horizontal kb-section-md-dir-horizontal\"><div class=\"kt-inside-inner-col\"><style>.kb-image14896_c39af5-52.kb-image-is-ratio-size, .kb-image14896_c39af5-52 .kb-image-is-ratio-size{max-width:592px;width:100%;}.wp-block-kadence-column > .kt-inside-inner-col > .kb-image14896_c39af5-52.kb-image-is-ratio-size, .wp-block-kadence-column > .kt-inside-inner-col > .kb-image14896_c39af5-52 .kb-image-is-ratio-size{align-self:unset;}.kb-image14896_c39af5-52{max-width:592px;}.image-is-svg.kb-image14896_c39af5-52{-webkit-flex:0 1 100%;flex:0 1 100%;}.image-is-svg.kb-image14896_c39af5-52 img{width:100%;}.kb-image14896_c39af5-52 .kb-image-has-overlay:after{opacity:0.3;border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-right-radius:20px;border-bottom-left-radius:20px;}.kb-image14896_c39af5-52 img.kb-img, .kb-image14896_c39af5-52 .kb-img img{border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-right-radius:20px;border-bottom-left-radius:20px;filter:drop-shadow(20px 20px 40px rgba(0, 0, 0, 0.25));}<\/style>\n<figure class=\"wp-block-kadence-image kb-image14896_c39af5-52\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"941\" src=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/outcomes-3.webp\" alt=\"Three people collaborating on a laptop at a table\" class=\"kb-img wp-image-15737\" srcset=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/outcomes-3.webp 1600w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/outcomes-3-300x176.webp 300w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/outcomes-3-1024x602.webp 1024w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/outcomes-3-768x452.webp 768w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/outcomes-3-1536x903.webp 1536w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/figure>\n<\/div><\/div>\n\n\n<style>.kadence-column14896_8b58dd-0d > .kt-inside-inner-col{display:flex;}.kadence-column14896_8b58dd-0d > .kt-inside-inner-col,.kadence-column14896_8b58dd-0d > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14896_8b58dd-0d > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14896_8b58dd-0d > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column14896_8b58dd-0d > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column14896_8b58dd-0d{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14896_8b58dd-0d{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14896_8b58dd-0d > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column14896_8b58dd-0d > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14896_8b58dd-0d{position:relative;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column14896_8b58dd-0d{align-self:center;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14896_8b58dd-0d{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14896_8b58dd-0d > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column14896_8b58dd-0d > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column14896_8b58dd-0d{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14896_8b58dd-0d{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14896_8b58dd-0d > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column14896_8b58dd-0d > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14896_8b58dd-0d\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading14896_d6a76c-6e, .wp-block-kadence-advancedheading.kt-adv-heading14896_d6a76c-6e[data-kb-block=\"kb-adv-heading14896_d6a76c-6e\"]{padding-bottom:0px;margin-bottom:25px;font-size:31px;font-weight:600;font-style:normal;font-family:Manrope;}.wp-block-kadence-advancedheading.kt-adv-heading14896_d6a76c-6e mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14896_d6a76c-6e[data-kb-block=\"kb-adv-heading14896_d6a76c-6e\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14896_d6a76c-6e img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14896_d6a76c-6e[data-kb-block=\"kb-adv-heading14896_d6a76c-6e\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading14896_d6a76c-6e, .wp-block-kadence-advancedheading.kt-adv-heading14896_d6a76c-6e[data-kb-block=\"kb-adv-heading14896_d6a76c-6e\"]{font-size:31px;line-height:42px;}}<\/style>\n<h2 class=\"kt-adv-heading14896_d6a76c-6e wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14896_d6a76c-6e\">Outcomes<\/h2>\n\n\n<style>.wp-block-kadence-iconlist.kt-svg-icon-list-items14896_1373d9-56:not(.this-stops-third-party-issues){margin-top:0px;margin-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items14896_1373d9-56 ul.kt-svg-icon-list:not(.this-prevents-issues):not(.this-stops-third-party-issues):not(.tijsloc){margin-top:0px;margin-right:0px;margin-bottom:var(--global-kb-spacing-sm, 1.5rem);margin-left:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items14896_1373d9-56 ul.kt-svg-icon-list{grid-row-gap:20px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items14896_1373d9-56 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap .kt-svg-icon-list-single{margin-right:10px;}.kt-svg-icon-list-items14896_1373d9-56 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap, .kt-svg-icon-list-items14896_1373d9-56 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap a{font-size:18px;line-height:26px;}.kt-svg-icon-list-items14896_1373d9-56 ul.kt-svg-icon-list .kt-svg-icon-list-level-0 .kt-svg-icon-list-single svg{font-size:20px;}<\/style>\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items14896_1373d9-56 kt-svg-icon-list-columns-1 alignnone checkmark-list\"><ul class=\"kt-svg-icon-list\"><style>.kt-svg-icon-list-item-14896_79e166-cd .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-14896_79e166-cd\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Increased efficiency through proactive resolution of issues before they become tickets.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-14896_decd20-76 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-14896_decd20-76\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Improved digital employee experience.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-14896_61aa29-7a .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-14896_61aa29-7a\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Faster time to resolution.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-14896_760dae-5c .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-14896_760dae-5c\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Reduced overall cost of providing support.<\/span><\/li>\n<\/ul><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id14896_32aa82-d8 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id14896_32aa82-d8 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id14896_32aa82-d8 > .kt-row-column-wrap{column-gap:89px;row-gap:var(--global-kb-gap-md, 2rem);max-width:1308px;margin-left:auto;margin-right:auto;padding-right:24px;padding-bottom:108px;padding-left:24px;min-height:680px;grid-template-columns:minmax(0, calc(52.5% - ((89px * 1 )\/2)))minmax(0, calc(47.5% - ((89px * 1 )\/2)));}.kb-row-layout-id14896_32aa82-d8{background-image:url('https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/did_you_know_-3.webp');background-size:cover;background-position:center center;background-attachment:scroll;background-repeat:no-repeat;}.kb-row-layout-id14896_32aa82-d8 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id14896_32aa82-d8 > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id14896_32aa82-d8 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id14896_32aa82-d8 alignnone kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kt-inner-column-height-full\">\n<style>.kadence-column14896_c5ff10-5f > .kt-inside-inner-col,.kadence-column14896_c5ff10-5f > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14896_c5ff10-5f > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14896_c5ff10-5f > .kt-inside-inner-col{flex-direction:column;}.kadence-column14896_c5ff10-5f > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column14896_c5ff10-5f > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14896_c5ff10-5f{position:relative;}@media all and (max-width: 1024px){.kadence-column14896_c5ff10-5f > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column14896_c5ff10-5f > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14896_c5ff10-5f\"><div class=\"kt-inside-inner-col\"><style>.kadence-column14896_8a0e72-a2{max-width:620px;margin-left:auto;margin-right:auto;}.wp-block-kadence-column.kb-section-dir-horizontal:not(.kb-section-md-dir-vertical)>.kt-inside-inner-col>.kadence-column14896_8a0e72-a2{-webkit-flex:0 1 620px;flex:0 1 620px;max-width:unset;margin-left:unset;margin-right:unset;}.kadence-column14896_8a0e72-a2 > .kt-inside-inner-col{padding-top:61px;padding-right:72px;padding-bottom:50px;padding-left:75px;}.kadence-column14896_8a0e72-a2 > .kt-inside-inner-col{box-shadow:20px 20px 40px 0px rgba(0, 0, 0, 0.25);}.kadence-column14896_8a0e72-a2 > .kt-inside-inner-col,.kadence-column14896_8a0e72-a2 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:20px;border-bottom-left-radius:20px;}.kadence-column14896_8a0e72-a2 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14896_8a0e72-a2 > .kt-inside-inner-col{flex-direction:column;}.kadence-column14896_8a0e72-a2 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column14896_8a0e72-a2 > .kt-inside-inner-col{background-color:#ffb52b;}.kadence-column14896_8a0e72-a2 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14896_8a0e72-a2{position:relative;}@media all and (min-width: 1025px){.wp-block-kadence-column.kb-section-dir-horizontal>.kt-inside-inner-col>.kadence-column14896_8a0e72-a2{-webkit-flex:0 1 620px;flex:0 1 620px;max-width:unset;margin-left:unset;margin-right:unset;}}@media all and (max-width: 1024px){.kadence-column14896_8a0e72-a2 > .kt-inside-inner-col{padding-top:36px;padding-right:36px;padding-bottom:36px;padding-left:36px;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.wp-block-kadence-column.kb-section-sm-dir-vertical:not(.kb-section-sm-dir-horizontal):not(.kb-section-sm-dir-specificity)>.kt-inside-inner-col>.kadence-column14896_8a0e72-a2{max-width:620px;-webkit-flex:1;flex:1;margin-left:auto;margin-right:auto;}.kadence-column14896_8a0e72-a2 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14896_8a0e72-a2\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading14896_28b84a-85, .wp-block-kadence-advancedheading.kt-adv-heading14896_28b84a-85[data-kb-block=\"kb-adv-heading14896_28b84a-85\"]{margin-top:0px;margin-right:0px;margin-bottom:15px;margin-left:0px;font-size:31px;line-height:42px;font-weight:bold;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading14896_28b84a-85 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14896_28b84a-85[data-kb-block=\"kb-adv-heading14896_28b84a-85\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14896_28b84a-85 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14896_28b84a-85[data-kb-block=\"kb-adv-heading14896_28b84a-85\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading14896_28b84a-85 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14896_28b84a-85\">Did you know?&nbsp;<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading14896_9810ca-66, .wp-block-kadence-advancedheading.kt-adv-heading14896_9810ca-66[data-kb-block=\"kb-adv-heading14896_9810ca-66\"]{margin-right:0px;margin-bottom:0px;margin-left:0px;font-size:18px;line-height:26px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading14896_9810ca-66 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14896_9810ca-66[data-kb-block=\"kb-adv-heading14896_9810ca-66\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14896_9810ca-66 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14896_9810ca-66[data-kb-block=\"kb-adv-heading14896_9810ca-66\"] img.kb-inline-image{width:150px;vertical-align:baseline;}.wp-block-kadence-advancedheading.kt-adv-heading14896_9810ca-66[data-kb-block=\"kb-adv-heading14896_9810ca-66\"] a:hover, .kt-adv-heading-link14896_9810ca-66:hover, .kt-adv-heading-link14896_9810ca-66:hover .kt-adv-heading14896_9810ca-66[data-kb-block=\"kb-adv-heading14896_9810ca-66\"]{color:var(--global-palette2, #2B6CB0);}<\/style>\n<p class=\"kt-adv-heading14896_9810ca-66 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14896_9810ca-66\">Help desk backlog and overstretched budgets are two of the most common challenges IT teams face. With more than 10,000 data points coming from endpoints every 15 seconds, <a href=\"\/platform\/\">SysTrack<\/a> can easily identify issues before they become tickets and take some of the burden off L1 technicians.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column14896_6935cf-50 > .kt-inside-inner-col{display:flex;}.kadence-column14896_6935cf-50 > .kt-inside-inner-col,.kadence-column14896_6935cf-50 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14896_6935cf-50 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14896_6935cf-50 > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;align-items:flex-start;}.kadence-column14896_6935cf-50 > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column14896_6935cf-50 > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column14896_6935cf-50 > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column14896_6935cf-50{align-self:flex-end;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14896_6935cf-50{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14896_6935cf-50 > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}.kadence-column14896_6935cf-50 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14896_6935cf-50{position:relative;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column14896_6935cf-50{align-self:flex-end;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14896_6935cf-50{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14896_6935cf-50 > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}}@media all and (max-width: 1024px){.kadence-column14896_6935cf-50 > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;align-items:flex-start;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column14896_6935cf-50{align-self:flex-end;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14896_6935cf-50{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14896_6935cf-50 > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}.kadence-column14896_6935cf-50 > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;align-items:flex-start;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14896_6935cf-50 kb-section-dir-vertical\"><div class=\"kt-inside-inner-col\"><style>.kadence-column14896_b4e9dd-b2 > .kt-inside-inner-col{display:flex;}.kadence-column14896_b4e9dd-b2{max-width:565px;margin-left:auto;margin-right:auto;}.wp-block-kadence-column.kb-section-dir-horizontal:not(.kb-section-md-dir-vertical)>.kt-inside-inner-col>.kadence-column14896_b4e9dd-b2{-webkit-flex:0 1 565px;flex:0 1 565px;max-width:unset;margin-left:unset;margin-right:unset;}.kadence-column14896_b4e9dd-b2 > .kt-inside-inner-col,.kadence-column14896_b4e9dd-b2 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14896_b4e9dd-b2 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:center;}.kadence-column14896_b4e9dd-b2 > .kt-inside-inner-col > *, .kadence-column14896_b4e9dd-b2 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14896_b4e9dd-b2 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14896_b4e9dd-b2 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}.kadence-column14896_b4e9dd-b2 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14896_b4e9dd-b2{position:relative;}@media all and (min-width: 1025px){.wp-block-kadence-column.kb-section-dir-horizontal>.kt-inside-inner-col>.kadence-column14896_b4e9dd-b2{-webkit-flex:0 1 565px;flex:0 1 565px;max-width:unset;margin-left:unset;margin-right:unset;}}@media all and (max-width: 1024px){.kadence-column14896_b4e9dd-b2 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:center;}}@media all and (min-width: 768px) and (max-width: 1024px){.kadence-column14896_b4e9dd-b2 > .kt-inside-inner-col > *, .kadence-column14896_b4e9dd-b2 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14896_b4e9dd-b2 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14896_b4e9dd-b2 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}@media all and (max-width: 767px){.wp-block-kadence-column.kb-section-sm-dir-vertical:not(.kb-section-sm-dir-horizontal):not(.kb-section-sm-dir-specificity)>.kt-inside-inner-col>.kadence-column14896_b4e9dd-b2{max-width:565px;-webkit-flex:1;flex:1;margin-left:auto;margin-right:auto;}.kadence-column14896_b4e9dd-b2 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;justify-content:flex-start;}.kadence-column14896_b4e9dd-b2 > .kt-inside-inner-col > *, .kadence-column14896_b4e9dd-b2 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14896_b4e9dd-b2 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14896_b4e9dd-b2 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14896_b4e9dd-b2 kb-section-dir-horizontal\"><div class=\"kt-inside-inner-col\"><style>.kadence-column14896_1f70ea-ff{max-width:9px;margin-left:auto;margin-right:auto;}.wp-block-kadence-column.kb-section-dir-horizontal:not(.kb-section-md-dir-vertical)>.kt-inside-inner-col>.kadence-column14896_1f70ea-ff{-webkit-flex:0 1 9px;flex:0 1 9px;max-width:unset;margin-left:unset;margin-right:unset;}.kadence-column14896_1f70ea-ff > .kt-inside-inner-col{padding-right:5px;padding-left:5px;}.kadence-column14896_1f70ea-ff > .kt-inside-inner-col,.kadence-column14896_1f70ea-ff > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14896_1f70ea-ff > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14896_1f70ea-ff > .kt-inside-inner-col{flex-direction:column;}.kadence-column14896_1f70ea-ff > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column14896_1f70ea-ff > .kt-inside-inner-col{background-color:var(--global-palette1, #3182CE);}.kadence-column14896_1f70ea-ff > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14896_1f70ea-ff{position:relative;}@media all and (min-width: 1025px){.wp-block-kadence-column.kb-section-dir-horizontal>.kt-inside-inner-col>.kadence-column14896_1f70ea-ff{-webkit-flex:0 1 9px;flex:0 1 9px;max-width:unset;margin-left:unset;margin-right:unset;}}@media all and (max-width: 1024px){.kadence-column14896_1f70ea-ff > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.wp-block-kadence-column.kb-section-sm-dir-vertical:not(.kb-section-sm-dir-horizontal):not(.kb-section-sm-dir-specificity)>.kt-inside-inner-col>.kadence-column14896_1f70ea-ff{max-width:9px;-webkit-flex:1;flex:1;margin-left:auto;margin-right:auto;}.kadence-column14896_1f70ea-ff > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14896_1f70ea-ff use-case-line\"><div class=\"kt-inside-inner-col\"><\/div><\/div>\n\n\n<style>.kadence-column14896_99328f-87 > .kt-inside-inner-col,.kadence-column14896_99328f-87 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14896_99328f-87 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14896_99328f-87 > .kt-inside-inner-col{flex-direction:column;}.kadence-column14896_99328f-87 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column14896_99328f-87 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14896_99328f-87{position:relative;}@media all and (max-width: 1024px){.kadence-column14896_99328f-87 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column14896_99328f-87 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14896_99328f-87\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading14896_ad1dc0-2e, .wp-block-kadence-advancedheading.kt-adv-heading14896_ad1dc0-2e[data-kb-block=\"kb-adv-heading14896_ad1dc0-2e\"]{margin-bottom:15px;font-size:31px;line-height:42px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading14896_ad1dc0-2e mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14896_ad1dc0-2e[data-kb-block=\"kb-adv-heading14896_ad1dc0-2e\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14896_ad1dc0-2e img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14896_ad1dc0-2e[data-kb-block=\"kb-adv-heading14896_ad1dc0-2e\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading14896_ad1dc0-2e wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading14896_ad1dc0-2e\">Avoiding Tickets for a Multi-National Bank:&nbsp;<\/h2>\n\n\n<style>.wp-block-kadence-iconlist.kt-svg-icon-list-items14896_2df167-ba:not(.this-stops-third-party-issues){margin-top:0px;margin-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items14896_2df167-ba ul.kt-svg-icon-list:not(.this-prevents-issues):not(.this-stops-third-party-issues):not(.tijsloc){margin-top:0px;margin-right:0px;margin-bottom:var(--global-kb-spacing-sm, 1.5rem);margin-left:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items14896_2df167-ba ul.kt-svg-icon-list{grid-row-gap:20px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items14896_2df167-ba ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap .kt-svg-icon-list-single{margin-right:10px;}.kt-svg-icon-list-items14896_2df167-ba ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap, .kt-svg-icon-list-items14896_2df167-ba ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap a{color:var(--global-palette3, #1A202C);font-size:18px;line-height:26px;color:var(--global-palette3, #1A202C);}.kt-svg-icon-list-items14896_2df167-ba ul.kt-svg-icon-list .kt-svg-icon-list-level-0 .kt-svg-icon-list-single svg{font-size:20px;}<\/style>\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items14896_2df167-ba kt-svg-icon-list-columns-1 alignnone checkmark-list\"><ul class=\"kt-svg-icon-list\"><style>.kt-svg-icon-list-item-14896_ad5cb5-5e .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-14896_ad5cb5-5e\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Identified high service desk call rate requesting a Bitlocker recovery key<\/strong><\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-14896_b81761-09 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-14896_b81761-09\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Automated the rest of the key through SysTrack<\/strong><\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-14896_02cf66-b5 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-14896_02cf66-b5\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Estimated 800 calls per month avoided<\/strong><\/span><\/li>\n<\/ul><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id14896_516e1e-8d > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id14896_516e1e-8d > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id14896_516e1e-8d > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:975px;margin-left:auto;margin-right:auto;padding-top:75px;padding-right:24px;padding-bottom:74px;padding-left:24px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id14896_516e1e-8d{background-image:url('https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/cta_bg.webp');background-size:cover;background-position:center center;background-attachment:scroll;background-repeat:no-repeat;}.kb-row-layout-id14896_516e1e-8d > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id14896_516e1e-8d > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id14896_516e1e-8d > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id14896_516e1e-8d alignnone kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row 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767px){.wp-block-kadence-advancedheading.kt-adv-heading14896_1afc96-8f, .wp-block-kadence-advancedheading.kt-adv-heading14896_1afc96-8f[data-kb-block=\"kb-adv-heading14896_1afc96-8f\"]{font-size:46px;line-height:64px;}}<\/style>\n<h2 class=\"kt-adv-heading14896_1afc96-8f wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading14896_1afc96-8f\">Ready to see measurable returns with Lakeside Software?&nbsp;<\/h2>\n\n\n<style>.wp-block-kadence-advancedbtn.kb-btns14896_9d8602-9e{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns14896_9d8602-9e .kt-button{font-weight:normal;font-style:normal;}.kt-btns14896_9d8602-9e .kt-btn-wrap-0{margin-right:5px;}.wp-block-kadence-advancedbtn.kt-btns14896_9d8602-9e .kt-btn-wrap-0 .kt-button{color:#555555;border-color:#555555;}.wp-block-kadence-advancedbtn.kt-btns14896_9d8602-9e .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns14896_9d8602-9e 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Lakeside Software identifies trends in the issues&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":14305,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-14896","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reduce Help Desk Ticket Volume | Lakeside Software<\/title>\n<meta name=\"description\" content=\"Take a data-driven proactive IT approach and avoid help desk tickets. Improve help desk backlog and overstretched IT budgets by preventing service desk tickets.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.lakesidesoftware.com\/solutions\/use-cases\/help-desk-ticket-avoidance\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reduce Help Desk Ticket Volume | Lakeside Software\" \/>\n<meta property=\"og:description\" content=\"Take a data-driven proactive IT approach and avoid help desk tickets. 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