{"id":14748,"date":"2023-11-30T22:50:06","date_gmt":"2023-11-30T22:50:06","guid":{"rendered":"https:\/\/www.lakesidesoftware.com\/?page_id=14748"},"modified":"2023-12-20T19:40:39","modified_gmt":"2023-12-20T19:40:39","slug":"it-operations-and-support","status":"publish","type":"page","link":"https:\/\/www.lakesidesoftware.com\/solutions\/functions\/it-operations-and-support\/","title":{"rendered":"IT Operations &amp; Support"},"content":{"rendered":"<style>.kb-row-layout-id14748_48c601-17 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id14748_48c601-17 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id14748_48c601-17 > .kt-row-column-wrap{column-gap:100px;row-gap:var(--global-kb-gap-md, 2rem);max-width:1293px;margin-left:auto;margin-right:auto;padding-top:10px;min-height:589px;grid-template-columns:minmax(0, calc(55% - ((100px * 1 )\/2)))minmax(0, calc(45% - ((100px * 1 )\/2)));}.kb-row-layout-id14748_48c601-17{border-top:0px solid rgba(255,255,255,0.8);border-right:0px solid rgba(255,255,255,0.8);border-bottom:0px solid rgba(255,255,255,0.8);border-left:0px solid rgba(255,255,255,0.8);}.kb-row-layout-id14748_48c601-17{background-image:url('https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/11\/functions-hero-background.jpg');background-size:cover;background-position:50% 100%;background-attachment:scroll;background-repeat:no-repeat;}.kb-row-layout-id14748_48c601-17 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id14748_48c601-17 > .kt-row-column-wrap{row-gap:0px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 1024px){.kb-row-layout-id14748_48c601-17{border-top:0px solid rgba(255,255,255,0.8);border-right:0px solid rgba(255,255,255,0.8);border-bottom:0px solid rgba(255,255,255,0.8);border-left:0px solid rgba(255,255,255,0.8);}}@media all and (max-width: 767px){.kb-row-layout-id14748_48c601-17 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id14748_48c601-17{border-top:0px solid rgba(255,255,255,0.8);border-right:0px solid rgba(255,255,255,0.8);border-bottom:0px solid rgba(255,255,255,0.8);border-left:0px solid rgba(255,255,255,0.8);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id14748_48c601-17 alignnone kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-row kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column14748_efd9d9-e7 > .kt-inside-inner-col{padding-top:84px;padding-bottom:84px;}.kadence-column14748_efd9d9-e7 > .kt-inside-inner-col,.kadence-column14748_efd9d9-e7 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14748_efd9d9-e7 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14748_efd9d9-e7 > .kt-inside-inner-col{flex-direction:column;}.kadence-column14748_efd9d9-e7 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column14748_efd9d9-e7 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14748_efd9d9-e7{position:relative;}@media all and (max-width: 1024px){.kadence-column14748_efd9d9-e7 > .kt-inside-inner-col{padding-bottom:48px;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column14748_efd9d9-e7 > .kt-inside-inner-col{padding-top:40px;flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14748_efd9d9-e7\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading14748_817d15-ae, .wp-block-kadence-advancedheading.kt-adv-heading14748_817d15-ae[data-kb-block=\"kb-adv-heading14748_817d15-ae\"]{margin-top:0px;margin-bottom:15px;font-weight:700;font-style:normal;font-family:Manrope;}.wp-block-kadence-advancedheading.kt-adv-heading14748_817d15-ae mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14748_817d15-ae[data-kb-block=\"kb-adv-heading14748_817d15-ae\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14748_817d15-ae img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14748_817d15-ae[data-kb-block=\"kb-adv-heading14748_817d15-ae\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading14748_817d15-ae, .wp-block-kadence-advancedheading.kt-adv-heading14748_817d15-ae[data-kb-block=\"kb-adv-heading14748_817d15-ae\"]{text-align:center!important;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading14748_817d15-ae, .wp-block-kadence-advancedheading.kt-adv-heading14748_817d15-ae[data-kb-block=\"kb-adv-heading14748_817d15-ae\"]{font-size:48px;line-height:1.3;}}<\/style>\n<h1 class=\"kt-adv-heading14748_817d15-ae wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading14748_817d15-ae\">IT Operations &amp; Support<\/h1>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading14748_36058c-39, .wp-block-kadence-advancedheading.kt-adv-heading14748_36058c-39[data-kb-block=\"kb-adv-heading14748_36058c-39\"]{margin-top:15px;margin-bottom:15px;font-size:22px;line-height:30px;font-style:normal;letter-spacing:-0.02px;}.wp-block-kadence-advancedheading.kt-adv-heading14748_36058c-39 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14748_36058c-39[data-kb-block=\"kb-adv-heading14748_36058c-39\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14748_36058c-39 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14748_36058c-39[data-kb-block=\"kb-adv-heading14748_36058c-39\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading14748_36058c-39, .wp-block-kadence-advancedheading.kt-adv-heading14748_36058c-39[data-kb-block=\"kb-adv-heading14748_36058c-39\"]{text-align:center!important;}}<\/style>\n<p class=\"kt-adv-heading14748_36058c-39 wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading14748_36058c-39\">Orchestrate exceptional help desk efficiency to resolve tickets faster and identify the true root cause, with the industry&#8217;s best data.<\/p>\n\n\n<style>.wp-block-kadence-advancedbtn.kb-btns14748_415f85-fa{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:flex-start;align-items:center;}.kt-btns14748_415f85-fa .kt-button{font-weight:normal;font-style:normal;}.kt-btns14748_415f85-fa .kt-btn-wrap-0{margin-right:5px;}.wp-block-kadence-advancedbtn.kt-btns14748_415f85-fa .kt-btn-wrap-0 .kt-button{color:#555555;border-color:#555555;}.wp-block-kadence-advancedbtn.kt-btns14748_415f85-fa .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns14748_415f85-fa .kt-btn-wrap-0 .kt-button:focus{color:#ffffff;border-color:#444444;}.wp-block-kadence-advancedbtn.kt-btns14748_415f85-fa .kt-btn-wrap-0 .kt-button::before{display:none;}.wp-block-kadence-advancedbtn.kt-btns14748_415f85-fa .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns14748_415f85-fa .kt-btn-wrap-0 .kt-button:focus{background:#444444;}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn.kb-btns14748_415f85-fa{justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns14748_415f85-fa\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn14748_dd3374-ae.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn14748_dd3374-ae.kb-button{background:#ffb52b;font-size:20px;letter-spacing:2.5px;font-family:Manrope;font-weight:800;border-top-left-radius:50px;border-top-right-radius:50px;border-bottom-right-radius:50px;border-bottom-left-radius:50px;padding-top:10px;padding-right:40px;padding-bottom:10px;padding-left:40px;}.wp-block-kadence-advancedbtn .kb-btn14748_dd3374-ae.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn14748_dd3374-ae.kb-button:focus{color:#ffb52b;background:var(--global-palette2, #2B6CB0);}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn14748_dd3374-ae.kb-button{font-size:16px;letter-spacing:1.5px;padding-right:30px;padding-left:30px;}}<\/style><a class=\"kb-button kt-button button kb-btn14748_dd3374-ae kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-fill  kt-btn-has-text-true kt-btn-has-svg-false  wp-block-kadence-singlebtn\" href=\"https:\/\/www.lakesidesoftware.com\/demo\/\"><span class=\"kt-btn-inner-text\">Get a demo<\/span><\/a><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column14748_42c0ee-2e > .kt-inside-inner-col{display:flex;}.kadence-column14748_42c0ee-2e > .kt-inside-inner-col,.kadence-column14748_42c0ee-2e > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14748_42c0ee-2e > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14748_42c0ee-2e > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column14748_42c0ee-2e > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column14748_42c0ee-2e{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14748_42c0ee-2e{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14748_42c0ee-2e > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column14748_42c0ee-2e > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14748_42c0ee-2e{position:relative;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column14748_42c0ee-2e{align-self:center;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14748_42c0ee-2e{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14748_42c0ee-2e > .kt-inside-inner-col{align-items:center;}}@media all and (max-width: 1024px){.kadence-column14748_42c0ee-2e > .kt-inside-inner-col{justify-content:inherit;flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column14748_42c0ee-2e > .kt-inside-inner-col > .aligncenter{width:auto;}}@media all and (max-width: 1024px){.kadence-column14748_42c0ee-2e, .kt-inside-inner-col > .kadence-column14748_42c0ee-2e:not(.specificity){margin-bottom:-20px;}}@media all and (min-width: 768px) and (max-width: 1024px){.kadence-column14748_42c0ee-2e > .kt-inside-inner-col > *, .kadence-column14748_42c0ee-2e > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14748_42c0ee-2e > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14748_42c0ee-2e > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}@media all and (max-width: 767px){.kadence-column14748_42c0ee-2e > .kt-inside-inner-col{padding-bottom:0px;flex-direction:row;flex-wrap:wrap;justify-content:flex-start;justify-content:center;}.kt-row-column-wrap > .kadence-column14748_42c0ee-2e{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14748_42c0ee-2e{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14748_42c0ee-2e > .kt-inside-inner-col{align-items:center;}.kadence-column14748_42c0ee-2e > .kt-inside-inner-col > *, .kadence-column14748_42c0ee-2e > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14748_42c0ee-2e > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14748_42c0ee-2e > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14748_42c0ee-2e kb-section-dir-vertical kb-section-md-dir-horizontal kb-section-sm-dir-horizontal\"><div class=\"kt-inside-inner-col\"><style>.kb-image14748_53a01f-ab.kb-image-is-ratio-size, .kb-image14748_53a01f-ab .kb-image-is-ratio-size{max-width:600px;width:100%;}.wp-block-kadence-column > .kt-inside-inner-col > .kb-image14748_53a01f-ab.kb-image-is-ratio-size, .wp-block-kadence-column > .kt-inside-inner-col > .kb-image14748_53a01f-ab .kb-image-is-ratio-size{align-self:unset;}.kb-image14748_53a01f-ab{max-width:600px;}.image-is-svg.kb-image14748_53a01f-ab{-webkit-flex:0 1 100%;flex:0 1 100%;}.image-is-svg.kb-image14748_53a01f-ab img{width:100%;}.kb-image14748_53a01f-ab .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image14748_53a01f-ab size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"547\" height=\"597\" src=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/11\/functions-it-operations-support-hero.png\" alt=\"IT Operations &amp; Support hero image\" class=\"kb-img wp-image-14753\" srcset=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/11\/functions-it-operations-support-hero.png 547w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/11\/functions-it-operations-support-hero-275x300.png 275w\" sizes=\"auto, (max-width: 547px) 100vw, 547px\" \/><\/figure>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id14748_315d34-50{margin-top:47px;margin-bottom:81px;}.kb-row-layout-id14748_315d34-50 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id14748_315d34-50 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id14748_315d34-50 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-right:24px;padding-left:24px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id14748_315d34-50 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id14748_315d34-50 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id14748_315d34-50 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id14748_315d34-50 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column14748_69f69c-1b > .kt-inside-inner-col,.kadence-column14748_69f69c-1b > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14748_69f69c-1b > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14748_69f69c-1b > .kt-inside-inner-col{flex-direction:column;}.kadence-column14748_69f69c-1b > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column14748_69f69c-1b > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14748_69f69c-1b{position:relative;}.kadence-column14748_69f69c-1b, .kt-inside-inner-col > .kadence-column14748_69f69c-1b:not(.specificity){margin-top:var(--global-kb-spacing-md, 2rem);}@media all and (max-width: 1024px){.kadence-column14748_69f69c-1b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column14748_69f69c-1b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14748_69f69c-1b\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading14748_ee6d09-e0, .wp-block-kadence-advancedheading.kt-adv-heading14748_ee6d09-e0[data-kb-block=\"kb-adv-heading14748_ee6d09-e0\"]{max-width:869px;margin-right:auto;margin-left:auto;padding-right:0px;padding-left:0px;text-align:center;font-size:64px;line-height:75px;font-weight:700;font-style:normal;font-family:Manrope;}.wp-block-kadence-advancedheading.kt-adv-heading14748_ee6d09-e0 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14748_ee6d09-e0[data-kb-block=\"kb-adv-heading14748_ee6d09-e0\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14748_ee6d09-e0 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14748_ee6d09-e0[data-kb-block=\"kb-adv-heading14748_ee6d09-e0\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading14748_ee6d09-e0, .wp-block-kadence-advancedheading.kt-adv-heading14748_ee6d09-e0[data-kb-block=\"kb-adv-heading14748_ee6d09-e0\"]{font-size:40px;line-height:49px;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading14748_ee6d09-e0, .wp-block-kadence-advancedheading.kt-adv-heading14748_ee6d09-e0[data-kb-block=\"kb-adv-heading14748_ee6d09-e0\"]{font-size:40px;line-height:49px;}}<\/style>\n<h2 class=\"kt-adv-heading14748_ee6d09-e0 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14748_ee6d09-e0\">Tackle Help Desk Tickets with Complete Visibility<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading14748_1113b6-f1, .wp-block-kadence-advancedheading.kt-adv-heading14748_1113b6-f1[data-kb-block=\"kb-adv-heading14748_1113b6-f1\"]{max-width:869px;margin-right:auto;margin-left:auto;text-align:center;font-size:20px;line-height:27px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading14748_1113b6-f1 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14748_1113b6-f1[data-kb-block=\"kb-adv-heading14748_1113b6-f1\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14748_1113b6-f1 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14748_1113b6-f1[data-kb-block=\"kb-adv-heading14748_1113b6-f1\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading14748_1113b6-f1 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14748_1113b6-f1\">IT operations and support can be a thankless job. It can seem that as soon as one ticket is resolved, three more appear in its place. How do you ever get ahead? Accurate, real-time data from across all endpoint devices. With better data, you can realize better results like seeing the moment an incident occurred to reduce MTTR and costs, avoiding new tickets with proactive alerts and automated resolutions, and delivering true self help capabilities.&nbsp;<\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column14748_da40bf-90 > .kt-inside-inner-col,.kadence-column14748_da40bf-90 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14748_da40bf-90 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14748_da40bf-90 > .kt-inside-inner-col{flex-direction:column;}.kadence-column14748_da40bf-90 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column14748_da40bf-90 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14748_da40bf-90{position:relative;}@media all and (max-width: 1024px){.kadence-column14748_da40bf-90 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column14748_da40bf-90 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14748_da40bf-90\"><div class=\"kt-inside-inner-col\"><style>.kt-tabs-id14748_ebcc4a-b6 > .kt-tabs-content-wrap > .wp-block-kadence-tab{border-top:0px solid #0a6689;border-right:0px solid #0a6689;border-bottom:0px solid #0a6689;border-left:0px solid #0a6689;border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-right-radius:20px;border-bottom-left-radius:20px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-tabs .kt-tabs-id14748_ebcc4a-b6 > .kt-tabs-title-list li{margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.wp-block-kadence-tabs .kt-tabs-id14748_ebcc4a-b6 > .kt-tabs-title-list li:last-child{margin-right:0px;}.wp-block-kadence-tabs .kt-tabs-id14748_ebcc4a-b6 > .kt-tabs-title-list li .kt-tab-title, .wp-block-kadence-tabs .kt-tabs-id14748_ebcc4a-b6 > .kt-tabs-content-wrap > .kt-tabs-accordion-title .kt-tab-title{line-height:26px;font-family:Manrope;font-weight:700;font-style:normal;border-top-width:3px;border-right-width:3px;border-bottom-width:3px;border-left-width:3px;border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-right-radius:20px;border-bottom-left-radius:20px;padding-top:11px;padding-right:9px;padding-bottom:14px;padding-left:9px;border-color:#f8f8f8;color:#2962f5;background:#f8f8f8;}.wp-block-kadence-tabs .kt-tabs-id14748_ebcc4a-b6 > .kt-tabs-content-wrap > .kt-tabs-accordion-title .kt-tab-title{margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.wp-block-kadence-tabs .kt-tabs-id14748_ebcc4a-b6 > .kt-tabs-title-list li .kt-tab-title:hover, .wp-block-kadence-tabs .kt-tabs-id14748_ebcc4a-b6 > .kt-tabs-content-wrap > .kt-tabs-accordion-title .kt-tab-title:hover{border-color:var(--global-palette3, #1A202C);color:var(--global-palette3, #1A202C);background:#2962f5;}.wp-block-kadence-tabs .kt-tabs-id14748_ebcc4a-b6 > .kt-tabs-title-list li.kt-tab-title-active .kt-tab-title, .wp-block-kadence-tabs .kt-tabs-id14748_ebcc4a-b6 > .kt-tabs-content-wrap > .kt-tabs-accordion-title.kt-tab-title-active .kt-tab-title{border-color:var(--global-palette3, #1A202C);color:var(--global-palette3, #1A202C);background:#2962f5;}.wp-block-kadence-tabs .kt-tabs-id14748_ebcc4a-b6{max-width:1175px;}@media all and (max-width: 1024px){.kt-tabs-id14748_ebcc4a-b6 > .kt-tabs-content-wrap > .wp-block-kadence-tab{border-top:0px solid #0a6689;border-right:0px solid #0a6689;border-bottom:0px solid #0a6689;border-left:0px solid #0a6689;}}@media all and (max-width: 1024px){.wp-block-kadence-tabs .kt-tabs-id14748_ebcc4a-b6 > .kt-tabs-title-list li .kt-tab-title, .wp-block-kadence-tabs .kt-tabs-id14748_ebcc4a-b6 > .kt-tabs-content-wrap > .kt-tabs-accordion-title .kt-tab-title{line-height:24px;}}@media all and (max-width: 767px){.kt-tabs-id14748_ebcc4a-b6 > .kt-tabs-content-wrap > .wp-block-kadence-tab{border-top:0px solid #0a6689;border-right:0px solid #0a6689;border-bottom:0px solid #0a6689;border-left:0px solid #0a6689;}}<\/style>\n<div class=\"wp-block-kadence-tabs alignnone tabs-section\"><div class=\"kt-tabs-wrap kt-tabs-id14748_ebcc4a-b6 kt-tabs-has-4-tabs kt-active-tab-1 kt-tabs-layout-tabs kt-tabs-tablet-layout-inherit kt-tabs-mobile-layout-inherit kt-tab-alignment-center \"><ul class=\"kt-tabs-title-list\"><li id=\"tab-reducemttr\" class=\"kt-title-item kt-title-item-1 kt-tabs-svg-show-always kt-tabs-icon-side-right kt-tab-title-active\"><a href=\"#tab-reducemttr\" data-tab=\"1\" class=\"kt-tab-title kt-tab-title-1 \"><span class=\"kt-title-text\">Reduce MTTR<\/span><\/a><\/li><li id=\"tab-identifyrootcauses\" class=\"kt-title-item kt-title-item-2 kt-tabs-svg-show-always kt-tabs-icon-side-right kt-tab-title-inactive\"><a href=\"#tab-identifyrootcauses\" data-tab=\"2\" class=\"kt-tab-title kt-tab-title-2 \"><span class=\"kt-title-text\">Identify Root Causes<\/span><\/a><\/li><li id=\"tab-resolveissuesproactively\" class=\"kt-title-item kt-title-item-3 kt-tabs-svg-show-always kt-tabs-icon-side-right kt-tab-title-inactive\"><a href=\"#tab-resolveissuesproactively\" data-tab=\"3\" class=\"kt-tab-title kt-tab-title-3 \"><span class=\"kt-title-text\">Resolve Issues Proactively<\/span><\/a><\/li><li id=\"tab-modernizeyourhelpdesk\" class=\"kt-title-item kt-title-item-4 kt-tabs-svg-show-always kt-tabs-icon-side-right kt-tab-title-inactive\"><a href=\"#tab-modernizeyourhelpdesk\" data-tab=\"4\" class=\"kt-tab-title kt-tab-title-4 \"><span class=\"kt-title-text\">Modernize Your Help Desk<\/span><\/a><\/li><\/ul><div class=\"kt-tabs-content-wrap\">\n<div class=\"wp-block-kadence-tab kt-tab-inner-content kt-inner-tab-1 kt-inner-tab_53f310-4d\"><div class=\"kt-tab-inner-content-inner\"><style>.kb-row-layout-id14748_a8bff6-ed > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id14748_a8bff6-ed > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id14748_a8bff6-ed > .kt-row-column-wrap{column-gap:22px;row-gap:var(--global-kb-gap-md, 2rem);padding-top:24px;padding-right:27px;padding-bottom:24px;padding-left:27px;grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id14748_a8bff6-ed > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id14748_a8bff6-ed > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id14748_a8bff6-ed > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id14748_a8bff6-ed alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kt-inner-column-height-full\">\n<style>.kadence-column14748_96f74a-a0 > .kt-inside-inner-col{padding-top:27px;padding-right:30px;padding-bottom:32px;padding-left:32px;}.kadence-column14748_96f74a-a0 > .kt-inside-inner-col,.kadence-column14748_96f74a-a0 > .kt-inside-inner-col:before{border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-right-radius:20px;border-bottom-left-radius:20px;}.kadence-column14748_96f74a-a0 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14748_96f74a-a0 > .kt-inside-inner-col{flex-direction:column;}.kadence-column14748_96f74a-a0 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column14748_96f74a-a0 > .kt-inside-inner-col{background-color:#e4e4e4;}.kadence-column14748_96f74a-a0 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14748_96f74a-a0{position:relative;}@media all and (max-width: 1024px){.kadence-column14748_96f74a-a0 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column14748_96f74a-a0 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14748_96f74a-a0\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading14748_36fbdb-0d, .wp-block-kadence-advancedheading.kt-adv-heading14748_36fbdb-0d[data-kb-block=\"kb-adv-heading14748_36fbdb-0d\"]{font-size:22px;line-height:30px;font-weight:400;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading14748_36fbdb-0d mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14748_36fbdb-0d[data-kb-block=\"kb-adv-heading14748_36fbdb-0d\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14748_36fbdb-0d img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14748_36fbdb-0d[data-kb-block=\"kb-adv-heading14748_36fbdb-0d\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading14748_36fbdb-0d wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14748_36fbdb-0d\">Current Challenge<\/h3>\n\n\n<style>.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_f46170-6f:not(.this-stops-third-party-issues){margin-top:0px;margin-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_f46170-6f ul.kt-svg-icon-list:not(.this-prevents-issues):not(.this-stops-third-party-issues):not(.tijsloc){margin-top:0px;margin-right:0px;margin-bottom:var(--global-kb-spacing-sm, 1.5rem);margin-left:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_f46170-6f ul.kt-svg-icon-list{grid-row-gap:5px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_f46170-6f .kb-svg-icon-wrap{font-size:24px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_f46170-6f ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap .kt-svg-icon-list-single{margin-right:10px;}.kt-svg-icon-list-items14748_f46170-6f ul.kt-svg-icon-list .kt-svg-icon-list-level-0 .kt-svg-icon-list-single svg{font-size:20px;}<\/style>\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items14748_f46170-6f kt-svg-icon-list-columns-1 alignnone kt-list-icon-aligntop\"><ul class=\"kt-svg-icon-list\"><style>.kt-svg-icon-list-item-14748_79cd84-6a .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-14748_79cd84-6a\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_x kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><line x1=\"18\" y1=\"6\" x2=\"6\" y2=\"18\"\/><line x1=\"6\" y1=\"6\" x2=\"18\" y2=\"18\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Ticket backlogs, long mean time to resolution (MTTR),<\/strong> and missed SLAs from minimal root cause analysis performed at L1\/L2 level.<\/span><\/li>\n<\/ul><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column14748_a30c1c-ce > .kt-inside-inner-col,.kadence-column14748_a30c1c-ce > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14748_a30c1c-ce > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14748_a30c1c-ce > .kt-inside-inner-col{flex-direction:column;}.kadence-column14748_a30c1c-ce > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column14748_a30c1c-ce > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14748_a30c1c-ce{position:relative;}@media all and (max-width: 1024px){.kadence-column14748_a30c1c-ce > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column14748_a30c1c-ce > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14748_a30c1c-ce\"><div class=\"kt-inside-inner-col\"><style>.kadence-column14748_7569e2-2c > .kt-inside-inner-col{padding-top:27px;padding-right:30px;padding-bottom:32px;padding-left:32px;}.kadence-column14748_7569e2-2c > .kt-inside-inner-col,.kadence-column14748_7569e2-2c > .kt-inside-inner-col:before{border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-right-radius:20px;border-bottom-left-radius:20px;}.kadence-column14748_7569e2-2c > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14748_7569e2-2c > .kt-inside-inner-col{flex-direction:column;}.kadence-column14748_7569e2-2c > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column14748_7569e2-2c > .kt-inside-inner-col{background-color:#2962f5;}.kadence-column14748_7569e2-2c > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14748_7569e2-2c{position:relative;}@media all and (max-width: 1024px){.kadence-column14748_7569e2-2c > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column14748_7569e2-2c > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14748_7569e2-2c\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading14748_b53460-32, .wp-block-kadence-advancedheading.kt-adv-heading14748_b53460-32[data-kb-block=\"kb-adv-heading14748_b53460-32\"]{font-size:22px;line-height:30px;font-weight:400;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading14748_b53460-32 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14748_b53460-32[data-kb-block=\"kb-adv-heading14748_b53460-32\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14748_b53460-32 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14748_b53460-32[data-kb-block=\"kb-adv-heading14748_b53460-32\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading14748_b53460-32 wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading14748_b53460-32\">Lakeside Solution<\/h3>\n\n\n<style>.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_b42956-4c:not(.this-stops-third-party-issues){margin-top:0px;margin-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_b42956-4c ul.kt-svg-icon-list:not(.this-prevents-issues):not(.this-stops-third-party-issues):not(.tijsloc){margin-top:0px;margin-right:0px;margin-bottom:var(--global-kb-spacing-sm, 1.5rem);margin-left:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_b42956-4c ul.kt-svg-icon-list{grid-row-gap:5px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_b42956-4c .kb-svg-icon-wrap{font-size:24px;color:var(--global-palette3, #1A202C);}.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_b42956-4c ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap .kt-svg-icon-list-single{margin-right:10px;}.kt-svg-icon-list-items14748_b42956-4c ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap, .kt-svg-icon-list-items14748_b42956-4c ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap a{color:var(--global-palette3, #1A202C);color:var(--global-palette3, #1A202C);}.kt-svg-icon-list-items14748_b42956-4c ul.kt-svg-icon-list .kt-svg-icon-list-level-0 .kt-svg-icon-list-single svg{font-size:20px;}<\/style>\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items14748_b42956-4c kt-svg-icon-list-columns-1 alignnone kt-list-icon-aligntop\"><ul class=\"kt-svg-icon-list\"><style>.kt-svg-icon-list-item-14748_990334-7b .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-14748_990334-7b\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_check kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Reduce MTTR with AI-enabled, automated,<\/strong> and actionable remediation recommendations.<\/span><\/li>\n<\/ul><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id14748_645d22-6f > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id14748_645d22-6f > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id14748_645d22-6f > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:22px;padding-right:27px;padding-bottom:50px;padding-left:27px;grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id14748_645d22-6f{background-color:rgba(228,228,228,0.25);}.kb-row-layout-id14748_645d22-6f > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id14748_645d22-6f > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id14748_645d22-6f > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id14748_645d22-6f alignnone kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-row kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column14748_c79ddd-25 > .kt-inside-inner-col,.kadence-column14748_c79ddd-25 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14748_c79ddd-25 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14748_c79ddd-25 > .kt-inside-inner-col{flex-direction:column;}.kadence-column14748_c79ddd-25 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column14748_c79ddd-25 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14748_c79ddd-25{position:relative;}@media all and (max-width: 1024px){.kadence-column14748_c79ddd-25 > .kt-inside-inner-col{display:flex;flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:center;}}@media all and (min-width: 768px) and (max-width: 1024px){.kadence-column14748_c79ddd-25 > .kt-inside-inner-col > *, .kadence-column14748_c79ddd-25 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14748_c79ddd-25 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14748_c79ddd-25 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}@media all and (max-width: 767px){.kadence-column14748_c79ddd-25 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;justify-content:flex-start;justify-content:center;}.kadence-column14748_c79ddd-25 > .kt-inside-inner-col > *, .kadence-column14748_c79ddd-25 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14748_c79ddd-25 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14748_c79ddd-25 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14748_c79ddd-25 kb-section-dir-vertical kb-section-md-dir-horizontal\"><div class=\"kt-inside-inner-col\"><style>.kb-image14748_20ba5d-92 .kb-image-has-overlay:after{opacity:0.3;}@media all and (max-width: 1024px){.kb-image14748_20ba5d-92.kb-image-is-ratio-size, .kb-image14748_20ba5d-92 .kb-image-is-ratio-size{max-width:516px;width:100%;}}@media all and (max-width: 1024px){.kb-image14748_20ba5d-92{max-width:516px;}}<\/style>\n<figure class=\"wp-block-kadence-image kb-image14748_20ba5d-92 size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"550\" height=\"800\" src=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/Functions-IT-Operations-Support-Reduce-MTTR.png\" alt=\"Reduce MTTR image\" class=\"kb-img wp-image-15844\" srcset=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/Functions-IT-Operations-Support-Reduce-MTTR.png 550w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/Functions-IT-Operations-Support-Reduce-MTTR-206x300.png 206w\" sizes=\"auto, (max-width: 550px) 100vw, 550px\" \/><\/figure>\n<\/div><\/div>\n\n\n<style>.kadence-column14748_55c408-76 > .kt-inside-inner-col,.kadence-column14748_55c408-76 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14748_55c408-76 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14748_55c408-76 > .kt-inside-inner-col{flex-direction:column;}.kadence-column14748_55c408-76 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column14748_55c408-76 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14748_55c408-76{position:relative;}@media all and (max-width: 1024px){.kadence-column14748_55c408-76 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column14748_55c408-76 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14748_55c408-76\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading14748_cbd152-8a, .wp-block-kadence-advancedheading.kt-adv-heading14748_cbd152-8a[data-kb-block=\"kb-adv-heading14748_cbd152-8a\"]{padding-top:0px;padding-bottom:0px;margin-top:0px;margin-bottom:10px;font-size:31px;line-height:42px;font-weight:800;font-style:normal;font-family:Manrope;}.wp-block-kadence-advancedheading.kt-adv-heading14748_cbd152-8a mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14748_cbd152-8a[data-kb-block=\"kb-adv-heading14748_cbd152-8a\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14748_cbd152-8a img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14748_cbd152-8a[data-kb-block=\"kb-adv-heading14748_cbd152-8a\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading14748_cbd152-8a wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14748_cbd152-8a\">Actionable Insights for L1\/L2<\/h3>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading14748_b60329-21, .wp-block-kadence-advancedheading.kt-adv-heading14748_b60329-21[data-kb-block=\"kb-adv-heading14748_b60329-21\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading14748_b60329-21 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14748_b60329-21[data-kb-block=\"kb-adv-heading14748_b60329-21\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14748_b60329-21 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14748_b60329-21[data-kb-block=\"kb-adv-heading14748_b60329-21\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading14748_b60329-21 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14748_b60329-21\"><strong>Reduce MTTR and ticket escalation rates.<\/strong><\/p>\n\n\n\n<p><a href=\"\/platform\/\">Lakeside\u2019s SysTrack platform<\/a> enables real-time and historic root cause analysis (RCA) for all the devices employees rely on, and surfaces single-click resolutions. To reduce the need to escalate to highly skilled teams, L1 and L2 technicians can leverage AI insights, data collection, analysis, insights, and feedback for a user in a single pane of glass, including:<\/p>\n\n\n<style>.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_68a61d-a1:not(.this-stops-third-party-issues){margin-top:0px;margin-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_68a61d-a1 ul.kt-svg-icon-list:not(.this-prevents-issues):not(.this-stops-third-party-issues):not(.tijsloc){margin-top:0px;margin-bottom:25px;padding-top:0px;padding-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_68a61d-a1 ul.kt-svg-icon-list{grid-row-gap:20px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_68a61d-a1 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap .kt-svg-icon-list-single{margin-right:10px;}.kt-svg-icon-list-items14748_68a61d-a1 ul.kt-svg-icon-list .kt-svg-icon-list-level-0 .kt-svg-icon-list-single svg{font-size:20px;}<\/style>\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items14748_68a61d-a1 kt-svg-icon-list-columns-1 alignnone kt-list-icon-aligntop checkmark-list\"><ul class=\"kt-svg-icon-list\"><style>.kt-svg-icon-list-item-14748_6a1fba-0b .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-14748_6a1fba-0b\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Detected Issues:\u00a0<\/strong>Automate the analysis of issues in real-time and understand how many employees have this problem.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-14748_eb4df1-ad .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-14748_eb4df1-ad\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Auto-fixes:<\/strong>\u00a0Run scripted automation from your IT team to immediately resolve the problem.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-14748_5610be-7b .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-14748_5610be-7b\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Surveys:<\/strong>\u00a0Gather feedback and sentiment after closing a ticket.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-14748_43b291-a0 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-14748_43b291-a0\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Performance Details:\u00a0<\/strong>Identify areas of concern to troubleshoot.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-14748_943eda-3b .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-14748_943eda-3b\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Automation:<\/strong>\u00a0Run sensor-driven auto-fixes for common issues.<\/span><\/li>\n<\/ul><\/div>\n\n\n<style>.wp-block-kadence-advancedbtn.kb-btns14748_12fee7-cb{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:flex-start;align-items:center;}.kt-btns14748_12fee7-cb .kt-button{font-weight:normal;font-style:normal;}.kt-btns14748_12fee7-cb .kt-btn-wrap-0{margin-right:5px;}.wp-block-kadence-advancedbtn.kt-btns14748_12fee7-cb .kt-btn-wrap-0 .kt-button{color:#555555;border-color:#555555;}.wp-block-kadence-advancedbtn.kt-btns14748_12fee7-cb .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns14748_12fee7-cb .kt-btn-wrap-0 .kt-button:focus{color:#ffffff;border-color:#444444;}.wp-block-kadence-advancedbtn.kt-btns14748_12fee7-cb .kt-btn-wrap-0 .kt-button::before{display:none;}.wp-block-kadence-advancedbtn.kt-btns14748_12fee7-cb .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns14748_12fee7-cb .kt-btn-wrap-0 .kt-button:focus{background:#444444;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns14748_12fee7-cb\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn14748_f44959-d2.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn14748_f44959-d2.kb-button{background:#ffb52b;font-size:20px;letter-spacing:2.5px;font-family:Manrope;font-weight:800;border-top-left-radius:50px;border-top-right-radius:50px;border-bottom-right-radius:50px;border-bottom-left-radius:50px;padding-top:10px;padding-right:40px;padding-bottom:10px;padding-left:40px;}.wp-block-kadence-advancedbtn .kb-btn14748_f44959-d2.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn14748_f44959-d2.kb-button:focus{color:#ffb52b;background:var(--global-palette2, #2B6CB0);}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn14748_f44959-d2.kb-button{font-size:16px;letter-spacing:1.5px;padding-right:30px;padding-left:30px;}}<\/style><a class=\"kb-button kt-button button kb-btn14748_f44959-d2 kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-fill  kt-btn-has-text-true kt-btn-has-svg-false  wp-block-kadence-singlebtn\" href=\"https:\/\/www.lakesidesoftware.com\/platform\/capabilities\/help-desk\/\"><span class=\"kt-btn-inner-text\">Learn More<\/span><\/a><\/div>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-tab kt-tab-inner-content kt-inner-tab-2 kt-inner-tab_fab653-f6\"><div class=\"kt-tab-inner-content-inner\"><style>.kb-row-layout-id14748_c18b5d-66 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id14748_c18b5d-66 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id14748_c18b5d-66 > .kt-row-column-wrap{column-gap:22px;row-gap:var(--global-kb-gap-md, 2rem);padding-top:24px;padding-right:27px;padding-bottom:24px;padding-left:27px;grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id14748_c18b5d-66 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id14748_c18b5d-66 > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id14748_c18b5d-66 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id14748_c18b5d-66 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kt-inner-column-height-full\">\n<style>.kadence-column14748_ad7cf6-a3 > .kt-inside-inner-col{padding-top:27px;padding-right:30px;padding-bottom:32px;padding-left:32px;}.kadence-column14748_ad7cf6-a3 > .kt-inside-inner-col,.kadence-column14748_ad7cf6-a3 > .kt-inside-inner-col:before{border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-right-radius:20px;border-bottom-left-radius:20px;}.kadence-column14748_ad7cf6-a3 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14748_ad7cf6-a3 > .kt-inside-inner-col{flex-direction:column;}.kadence-column14748_ad7cf6-a3 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column14748_ad7cf6-a3 > .kt-inside-inner-col{background-color:#e4e4e4;}.kadence-column14748_ad7cf6-a3 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14748_ad7cf6-a3{position:relative;}@media all and (max-width: 1024px){.kadence-column14748_ad7cf6-a3 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column14748_ad7cf6-a3 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14748_ad7cf6-a3\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading14748_d1a7dc-72, .wp-block-kadence-advancedheading.kt-adv-heading14748_d1a7dc-72[data-kb-block=\"kb-adv-heading14748_d1a7dc-72\"]{font-size:22px;line-height:30px;font-weight:400;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading14748_d1a7dc-72 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14748_d1a7dc-72[data-kb-block=\"kb-adv-heading14748_d1a7dc-72\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14748_d1a7dc-72 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14748_d1a7dc-72[data-kb-block=\"kb-adv-heading14748_d1a7dc-72\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading14748_d1a7dc-72 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14748_d1a7dc-72\">Current Challenge<\/h3>\n\n\n<style>.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_ba918a-2c:not(.this-stops-third-party-issues){margin-top:0px;margin-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_ba918a-2c ul.kt-svg-icon-list:not(.this-prevents-issues):not(.this-stops-third-party-issues):not(.tijsloc){margin-top:0px;margin-right:0px;margin-bottom:var(--global-kb-spacing-sm, 1.5rem);margin-left:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_ba918a-2c ul.kt-svg-icon-list{grid-row-gap:5px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_ba918a-2c .kb-svg-icon-wrap{font-size:24px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_ba918a-2c ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap .kt-svg-icon-list-single{margin-right:10px;}.kt-svg-icon-list-items14748_ba918a-2c ul.kt-svg-icon-list .kt-svg-icon-list-level-0 .kt-svg-icon-list-single svg{font-size:20px;}<\/style>\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items14748_ba918a-2c kt-svg-icon-list-columns-1 alignnone kt-list-icon-aligntop\"><ul class=\"kt-svg-icon-list\"><style>.kt-svg-icon-list-item-14748_285ff0-20 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-14748_285ff0-20\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_x kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><line x1=\"18\" y1=\"6\" x2=\"6\" y2=\"18\"\/><line x1=\"6\" y1=\"6\" x2=\"18\" y2=\"18\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Lack of information breadth, depth, and context <\/strong>causes increased resolution costs and timelines.<\/span><\/li>\n<\/ul><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column14748_b913e0-e1 > .kt-inside-inner-col,.kadence-column14748_b913e0-e1 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14748_b913e0-e1 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14748_b913e0-e1 > .kt-inside-inner-col{flex-direction:column;}.kadence-column14748_b913e0-e1 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column14748_b913e0-e1 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14748_b913e0-e1{position:relative;}@media all and (max-width: 1024px){.kadence-column14748_b913e0-e1 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column14748_b913e0-e1 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14748_b913e0-e1\"><div class=\"kt-inside-inner-col\"><style>.kadence-column14748_7aace7-08 > .kt-inside-inner-col{padding-top:27px;padding-right:30px;padding-bottom:32px;padding-left:32px;}.kadence-column14748_7aace7-08 > .kt-inside-inner-col,.kadence-column14748_7aace7-08 > .kt-inside-inner-col:before{border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-right-radius:20px;border-bottom-left-radius:20px;}.kadence-column14748_7aace7-08 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14748_7aace7-08 > .kt-inside-inner-col{flex-direction:column;}.kadence-column14748_7aace7-08 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column14748_7aace7-08 > .kt-inside-inner-col{background-color:#2962f5;}.kadence-column14748_7aace7-08 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14748_7aace7-08{position:relative;}@media all and (max-width: 1024px){.kadence-column14748_7aace7-08 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column14748_7aace7-08 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14748_7aace7-08\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading14748_edc7da-b6, .wp-block-kadence-advancedheading.kt-adv-heading14748_edc7da-b6[data-kb-block=\"kb-adv-heading14748_edc7da-b6\"]{font-size:22px;line-height:30px;font-weight:400;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading14748_edc7da-b6 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14748_edc7da-b6[data-kb-block=\"kb-adv-heading14748_edc7da-b6\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14748_edc7da-b6 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14748_edc7da-b6[data-kb-block=\"kb-adv-heading14748_edc7da-b6\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading14748_edc7da-b6 wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading14748_edc7da-b6\">Lakeside Solution<\/h3>\n\n\n<style>.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_d2ad7e-4c:not(.this-stops-third-party-issues){margin-top:0px;margin-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_d2ad7e-4c ul.kt-svg-icon-list:not(.this-prevents-issues):not(.this-stops-third-party-issues):not(.tijsloc){margin-top:0px;margin-right:0px;margin-bottom:var(--global-kb-spacing-sm, 1.5rem);margin-left:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_d2ad7e-4c ul.kt-svg-icon-list{grid-row-gap:5px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_d2ad7e-4c .kb-svg-icon-wrap{font-size:24px;color:var(--global-palette3, #1A202C);}.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_d2ad7e-4c ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap .kt-svg-icon-list-single{margin-right:10px;}.kt-svg-icon-list-items14748_d2ad7e-4c ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap, .kt-svg-icon-list-items14748_d2ad7e-4c ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap a{color:var(--global-palette3, #1A202C);color:var(--global-palette3, #1A202C);}.kt-svg-icon-list-items14748_d2ad7e-4c ul.kt-svg-icon-list .kt-svg-icon-list-level-0 .kt-svg-icon-list-single svg{font-size:20px;}<\/style>\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items14748_d2ad7e-4c kt-svg-icon-list-columns-1 alignnone kt-list-icon-aligntop\"><ul class=\"kt-svg-icon-list\"><style>.kt-svg-icon-list-item-14748_8b1b06-72 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-14748_8b1b06-72\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_check kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Fast issue identification with less user involvement <\/strong>and higher levels of insight.<\/span><\/li>\n<\/ul><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id14748_1a485f-0a > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id14748_1a485f-0a > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id14748_1a485f-0a > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:22px;padding-right:27px;padding-bottom:50px;padding-left:27px;grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id14748_1a485f-0a{background-color:rgba(228,228,228,0.25);}.kb-row-layout-id14748_1a485f-0a > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id14748_1a485f-0a > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id14748_1a485f-0a > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id14748_1a485f-0a alignnone kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-row kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column14748_c54622-9b > .kt-inside-inner-col,.kadence-column14748_c54622-9b > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14748_c54622-9b > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14748_c54622-9b > .kt-inside-inner-col{flex-direction:column;}.kadence-column14748_c54622-9b > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column14748_c54622-9b > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14748_c54622-9b{position:relative;}@media all and (max-width: 1024px){.kadence-column14748_c54622-9b > .kt-inside-inner-col{display:flex;flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:center;}}@media all and (min-width: 768px) and (max-width: 1024px){.kadence-column14748_c54622-9b > .kt-inside-inner-col > *, .kadence-column14748_c54622-9b > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14748_c54622-9b > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14748_c54622-9b > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}@media all and (max-width: 767px){.kadence-column14748_c54622-9b > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;justify-content:flex-start;justify-content:center;}.kadence-column14748_c54622-9b > .kt-inside-inner-col > *, .kadence-column14748_c54622-9b > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14748_c54622-9b > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14748_c54622-9b > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14748_c54622-9b kb-section-dir-vertical kb-section-md-dir-horizontal\"><div class=\"kt-inside-inner-col\"><style>.kb-image14748_e58d45-65 .kb-image-has-overlay:after{opacity:0.3;}@media all and (max-width: 1024px){.kb-image14748_e58d45-65.kb-image-is-ratio-size, .kb-image14748_e58d45-65 .kb-image-is-ratio-size{max-width:516px;width:100%;}}@media all and (max-width: 1024px){.kb-image14748_e58d45-65{max-width:516px;}}<\/style>\n<figure class=\"wp-block-kadence-image kb-image14748_e58d45-65 size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"550\" height=\"700\" src=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/Functions-IT-Operations-Support-Identify-Root-Causes.png\" alt=\"Identify Root Causes image\" class=\"kb-img wp-image-15842\" srcset=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/Functions-IT-Operations-Support-Identify-Root-Causes.png 550w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/Functions-IT-Operations-Support-Identify-Root-Causes-236x300.png 236w\" sizes=\"auto, (max-width: 550px) 100vw, 550px\" \/><\/figure>\n<\/div><\/div>\n\n\n<style>.kadence-column14748_3ac433-36 > .kt-inside-inner-col,.kadence-column14748_3ac433-36 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14748_3ac433-36 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14748_3ac433-36 > .kt-inside-inner-col{flex-direction:column;}.kadence-column14748_3ac433-36 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column14748_3ac433-36 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14748_3ac433-36{position:relative;}@media all and (max-width: 1024px){.kadence-column14748_3ac433-36 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column14748_3ac433-36 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14748_3ac433-36\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading14748_e65b93-b7, .wp-block-kadence-advancedheading.kt-adv-heading14748_e65b93-b7[data-kb-block=\"kb-adv-heading14748_e65b93-b7\"]{padding-top:0px;padding-bottom:0px;margin-top:0px;margin-bottom:10px;font-size:31px;line-height:42px;font-weight:800;font-style:normal;font-family:Manrope;}.wp-block-kadence-advancedheading.kt-adv-heading14748_e65b93-b7 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14748_e65b93-b7[data-kb-block=\"kb-adv-heading14748_e65b93-b7\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14748_e65b93-b7 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14748_e65b93-b7[data-kb-block=\"kb-adv-heading14748_e65b93-b7\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading14748_e65b93-b7 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14748_e65b93-b7\">Resolve Complex Tickets Swiftly&nbsp;<\/h3>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading14748_f68f07-cb, .wp-block-kadence-advancedheading.kt-adv-heading14748_f68f07-cb[data-kb-block=\"kb-adv-heading14748_f68f07-cb\"]{padding-top:0px;padding-bottom:0px;margin-top:0px;margin-bottom:10px;font-size:18px;line-height:26px;font-weight:700;font-style:normal;font-family:Manrope;}.wp-block-kadence-advancedheading.kt-adv-heading14748_f68f07-cb mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14748_f68f07-cb[data-kb-block=\"kb-adv-heading14748_f68f07-cb\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14748_f68f07-cb img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14748_f68f07-cb[data-kb-block=\"kb-adv-heading14748_f68f07-cb\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading14748_f68f07-cb wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14748_f68f07-cb\">Expedite the time spent troubleshooting escalations with deeper visibility and AI-powered answers.<\/p>\n\n\n\n<p><a href=\"\/platform\/\">Lakeside\u2019s SysTrack platform<\/a> provides unmatched visibility into physical and virtual endpoints to help L2\/L3 differentiate symptoms from the root cause and identify the quickest path to resolution. Deep dive into the problem with targeted analytics from the most granular data collection from front end to backend.<\/p>\n\n\n<style>.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_7134cc-86:not(.this-stops-third-party-issues){margin-top:0px;margin-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_7134cc-86 ul.kt-svg-icon-list:not(.this-prevents-issues):not(.this-stops-third-party-issues):not(.tijsloc){margin-top:0px;margin-bottom:25px;padding-top:0px;padding-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_7134cc-86 ul.kt-svg-icon-list{grid-row-gap:20px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_7134cc-86 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap .kt-svg-icon-list-single{margin-right:10px;}.kt-svg-icon-list-items14748_7134cc-86 ul.kt-svg-icon-list .kt-svg-icon-list-level-0 .kt-svg-icon-list-single svg{font-size:20px;}<\/style>\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items14748_7134cc-86 kt-svg-icon-list-columns-1 alignnone kt-list-icon-aligntop checkmark-list\"><ul class=\"kt-svg-icon-list\"><style>.kt-svg-icon-list-item-14748_ea91b2-15 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-14748_ea91b2-15\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Intelligent Support:\u00a0<\/strong>Generative AI-powered directions to resolve complex IT challenges.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-14748_b9195e-8d .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-14748_b9195e-8d\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Dependency Map:\u00a0<\/strong>Visually relate performance, status, and latency to a specific ticket.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-14748_07ac02-ec .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-14748_07ac02-ec\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Application Analysis:\u00a0<\/strong>Keep users productive and collaborative on the SaaS applications and software they rely on most.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-14748_af27a2-df .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-14748_af27a2-df\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Black Box:<\/strong>\u00a0Go back in time to the moment of an incident to review system health and performance when employees were struggling.<\/span><\/li>\n<\/ul><\/div>\n\n\n<style>.wp-block-kadence-advancedbtn.kb-btns14748_69fe67-3a{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:flex-start;align-items:center;}.kt-btns14748_69fe67-3a .kt-button{font-weight:normal;font-style:normal;}.kt-btns14748_69fe67-3a .kt-btn-wrap-0{margin-right:5px;}.wp-block-kadence-advancedbtn.kt-btns14748_69fe67-3a .kt-btn-wrap-0 .kt-button{color:#555555;border-color:#555555;}.wp-block-kadence-advancedbtn.kt-btns14748_69fe67-3a .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns14748_69fe67-3a .kt-btn-wrap-0 .kt-button:focus{color:#ffffff;border-color:#444444;}.wp-block-kadence-advancedbtn.kt-btns14748_69fe67-3a .kt-btn-wrap-0 .kt-button::before{display:none;}.wp-block-kadence-advancedbtn.kt-btns14748_69fe67-3a .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns14748_69fe67-3a .kt-btn-wrap-0 .kt-button:focus{background:#444444;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns14748_69fe67-3a\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn14748_85b680-66.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn14748_85b680-66.kb-button{background:#ffb52b;font-size:20px;letter-spacing:2.5px;font-family:Manrope;font-weight:800;border-top-left-radius:50px;border-top-right-radius:50px;border-bottom-right-radius:50px;border-bottom-left-radius:50px;padding-top:10px;padding-right:40px;padding-bottom:10px;padding-left:40px;}.wp-block-kadence-advancedbtn .kb-btn14748_85b680-66.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn14748_85b680-66.kb-button:focus{color:#ffb52b;background:var(--global-palette2, #2B6CB0);}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn14748_85b680-66.kb-button{font-size:16px;letter-spacing:1.5px;padding-right:30px;padding-left:30px;}}<\/style><a class=\"kb-button kt-button button kb-btn14748_85b680-66 kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-fill  kt-btn-has-text-true kt-btn-has-svg-false  wp-block-kadence-singlebtn\" href=\"https:\/\/www.lakesidesoftware.com\/solutions\/use-cases\/root-cause-analysis\/\"><span class=\"kt-btn-inner-text\">Learn More<\/span><\/a><\/div>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-tab kt-tab-inner-content kt-inner-tab-3 kt-inner-tab_6ed0cc-c4\"><div class=\"kt-tab-inner-content-inner\"><style>.kb-row-layout-id14748_23d7a6-26 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id14748_23d7a6-26 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id14748_23d7a6-26 > .kt-row-column-wrap{column-gap:22px;row-gap:var(--global-kb-gap-md, 2rem);padding-top:24px;padding-right:27px;padding-bottom:24px;padding-left:27px;grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id14748_23d7a6-26 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id14748_23d7a6-26 > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id14748_23d7a6-26 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id14748_23d7a6-26 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kt-inner-column-height-full\">\n<style>.kadence-column14748_993e16-ed > .kt-inside-inner-col{padding-top:27px;padding-right:30px;padding-bottom:32px;padding-left:32px;}.kadence-column14748_993e16-ed > .kt-inside-inner-col,.kadence-column14748_993e16-ed > .kt-inside-inner-col:before{border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-right-radius:20px;border-bottom-left-radius:20px;}.kadence-column14748_993e16-ed > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14748_993e16-ed > .kt-inside-inner-col{flex-direction:column;}.kadence-column14748_993e16-ed > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column14748_993e16-ed > .kt-inside-inner-col{background-color:#e4e4e4;}.kadence-column14748_993e16-ed > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14748_993e16-ed{position:relative;}@media all and (max-width: 1024px){.kadence-column14748_993e16-ed > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column14748_993e16-ed > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14748_993e16-ed\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading14748_061d92-e1, .wp-block-kadence-advancedheading.kt-adv-heading14748_061d92-e1[data-kb-block=\"kb-adv-heading14748_061d92-e1\"]{font-size:22px;line-height:30px;font-weight:400;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading14748_061d92-e1 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14748_061d92-e1[data-kb-block=\"kb-adv-heading14748_061d92-e1\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14748_061d92-e1 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14748_061d92-e1[data-kb-block=\"kb-adv-heading14748_061d92-e1\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading14748_061d92-e1 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14748_061d92-e1\">Current Challenge<\/h3>\n\n\n<style>.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_4057f9-f0:not(.this-stops-third-party-issues){margin-top:0px;margin-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_4057f9-f0 ul.kt-svg-icon-list:not(.this-prevents-issues):not(.this-stops-third-party-issues):not(.tijsloc){margin-top:0px;margin-right:0px;margin-bottom:var(--global-kb-spacing-sm, 1.5rem);margin-left:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_4057f9-f0 ul.kt-svg-icon-list{grid-row-gap:5px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_4057f9-f0 .kb-svg-icon-wrap{font-size:24px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_4057f9-f0 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap .kt-svg-icon-list-single{margin-right:10px;}.kt-svg-icon-list-items14748_4057f9-f0 ul.kt-svg-icon-list .kt-svg-icon-list-level-0 .kt-svg-icon-list-single svg{font-size:20px;}<\/style>\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items14748_4057f9-f0 kt-svg-icon-list-columns-1 alignnone kt-list-icon-aligntop\"><ul class=\"kt-svg-icon-list\"><style>.kt-svg-icon-list-item-14748_0b7bff-5a .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-14748_0b7bff-5a\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_x kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><line x1=\"18\" y1=\"6\" x2=\"6\" y2=\"18\"\/><line x1=\"6\" y1=\"6\" x2=\"18\" y2=\"18\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Reactive resolution<\/strong> without knowledge of how many users are experiencing an issue.<\/span><\/li>\n<\/ul><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column14748_58a408-2e > .kt-inside-inner-col,.kadence-column14748_58a408-2e > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14748_58a408-2e > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14748_58a408-2e > .kt-inside-inner-col{flex-direction:column;}.kadence-column14748_58a408-2e > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column14748_58a408-2e > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14748_58a408-2e{position:relative;}@media all and (max-width: 1024px){.kadence-column14748_58a408-2e > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column14748_58a408-2e > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14748_58a408-2e\"><div class=\"kt-inside-inner-col\"><style>.kadence-column14748_f1bacb-22 > .kt-inside-inner-col{padding-top:27px;padding-right:30px;padding-bottom:32px;padding-left:32px;}.kadence-column14748_f1bacb-22 > .kt-inside-inner-col,.kadence-column14748_f1bacb-22 > .kt-inside-inner-col:before{border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-right-radius:20px;border-bottom-left-radius:20px;}.kadence-column14748_f1bacb-22 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14748_f1bacb-22 > .kt-inside-inner-col{flex-direction:column;}.kadence-column14748_f1bacb-22 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column14748_f1bacb-22 > .kt-inside-inner-col{background-color:#2962f5;}.kadence-column14748_f1bacb-22 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14748_f1bacb-22{position:relative;}@media all and (max-width: 1024px){.kadence-column14748_f1bacb-22 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column14748_f1bacb-22 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14748_f1bacb-22\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading14748_876316-46, .wp-block-kadence-advancedheading.kt-adv-heading14748_876316-46[data-kb-block=\"kb-adv-heading14748_876316-46\"]{font-size:22px;line-height:30px;font-weight:400;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading14748_876316-46 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14748_876316-46[data-kb-block=\"kb-adv-heading14748_876316-46\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14748_876316-46 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14748_876316-46[data-kb-block=\"kb-adv-heading14748_876316-46\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading14748_876316-46 wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading14748_876316-46\">Lakeside Solution<\/h3>\n\n\n<style>.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_3e7b20-e8:not(.this-stops-third-party-issues){margin-top:0px;margin-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_3e7b20-e8 ul.kt-svg-icon-list:not(.this-prevents-issues):not(.this-stops-third-party-issues):not(.tijsloc){margin-top:0px;margin-right:0px;margin-bottom:var(--global-kb-spacing-sm, 1.5rem);margin-left:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_3e7b20-e8 ul.kt-svg-icon-list{grid-row-gap:5px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_3e7b20-e8 .kb-svg-icon-wrap{font-size:24px;color:var(--global-palette3, #1A202C);}.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_3e7b20-e8 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap .kt-svg-icon-list-single{margin-right:10px;}.kt-svg-icon-list-items14748_3e7b20-e8 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap, .kt-svg-icon-list-items14748_3e7b20-e8 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap a{color:var(--global-palette3, #1A202C);color:var(--global-palette3, #1A202C);}.kt-svg-icon-list-items14748_3e7b20-e8 ul.kt-svg-icon-list .kt-svg-icon-list-level-0 .kt-svg-icon-list-single svg{font-size:20px;}<\/style>\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items14748_3e7b20-e8 kt-svg-icon-list-columns-1 alignnone kt-list-icon-aligntop\"><ul class=\"kt-svg-icon-list\"><style>.kt-svg-icon-list-item-14748_940a51-01 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-14748_940a51-01\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_check kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Predict and prevent IT<\/strong> issues before impacting productivity.<\/span><\/li>\n<\/ul><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id14748_d6b7ca-ab > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id14748_d6b7ca-ab > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id14748_d6b7ca-ab > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:22px;padding-right:27px;padding-bottom:50px;padding-left:27px;grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id14748_d6b7ca-ab{background-color:rgba(228,228,228,0.25);}.kb-row-layout-id14748_d6b7ca-ab > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id14748_d6b7ca-ab > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id14748_d6b7ca-ab > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id14748_d6b7ca-ab alignnone kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-row kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column14748_998b97-cd > .kt-inside-inner-col,.kadence-column14748_998b97-cd > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14748_998b97-cd > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14748_998b97-cd > .kt-inside-inner-col{flex-direction:column;}.kadence-column14748_998b97-cd > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column14748_998b97-cd > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14748_998b97-cd{position:relative;}@media all and (max-width: 1024px){.kadence-column14748_998b97-cd > .kt-inside-inner-col{display:flex;flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:center;}}@media all and (min-width: 768px) and (max-width: 1024px){.kadence-column14748_998b97-cd > .kt-inside-inner-col > *, .kadence-column14748_998b97-cd > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14748_998b97-cd > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14748_998b97-cd > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}@media all and (max-width: 767px){.kadence-column14748_998b97-cd > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;justify-content:flex-start;justify-content:center;}.kadence-column14748_998b97-cd > .kt-inside-inner-col > *, .kadence-column14748_998b97-cd > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14748_998b97-cd > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14748_998b97-cd > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14748_998b97-cd kb-section-dir-vertical kb-section-md-dir-horizontal\"><div class=\"kt-inside-inner-col\"><style>.kb-image14748_9a4c2e-f7 .kb-image-has-overlay:after{opacity:0.3;}@media all and (max-width: 1024px){.kb-image14748_9a4c2e-f7.kb-image-is-ratio-size, .kb-image14748_9a4c2e-f7 .kb-image-is-ratio-size{max-width:516px;width:100%;}}@media all and (max-width: 1024px){.kb-image14748_9a4c2e-f7{max-width:516px;}}<\/style>\n<figure class=\"wp-block-kadence-image kb-image14748_9a4c2e-f7 size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"550\" height=\"700\" src=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/Functions-IT-Operations-Support-Resolve-Issues-Proactively.png\" alt=\"Resolve Issues Proactively image\" class=\"kb-img wp-image-15841\" srcset=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/Functions-IT-Operations-Support-Resolve-Issues-Proactively.png 550w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/Functions-IT-Operations-Support-Resolve-Issues-Proactively-236x300.png 236w\" sizes=\"auto, (max-width: 550px) 100vw, 550px\" \/><\/figure>\n<\/div><\/div>\n\n\n<style>.kadence-column14748_5b37c4-a6 > .kt-inside-inner-col,.kadence-column14748_5b37c4-a6 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14748_5b37c4-a6 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14748_5b37c4-a6 > .kt-inside-inner-col{flex-direction:column;}.kadence-column14748_5b37c4-a6 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column14748_5b37c4-a6 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14748_5b37c4-a6{position:relative;}@media all and (max-width: 1024px){.kadence-column14748_5b37c4-a6 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column14748_5b37c4-a6 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14748_5b37c4-a6\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading14748_34f8cc-25, .wp-block-kadence-advancedheading.kt-adv-heading14748_34f8cc-25[data-kb-block=\"kb-adv-heading14748_34f8cc-25\"]{padding-top:0px;padding-bottom:0px;margin-top:0px;margin-bottom:10px;font-size:31px;line-height:42px;font-weight:800;font-style:normal;font-family:Manrope;}.wp-block-kadence-advancedheading.kt-adv-heading14748_34f8cc-25 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14748_34f8cc-25[data-kb-block=\"kb-adv-heading14748_34f8cc-25\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14748_34f8cc-25 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14748_34f8cc-25[data-kb-block=\"kb-adv-heading14748_34f8cc-25\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading14748_34f8cc-25 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14748_34f8cc-25\">Prevent Business-Disrupting Issues<\/h3>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading14748_62aa07-99, .wp-block-kadence-advancedheading.kt-adv-heading14748_62aa07-99[data-kb-block=\"kb-adv-heading14748_62aa07-99\"]{padding-top:0px;padding-bottom:0px;margin-top:0px;margin-bottom:10px;font-size:18px;line-height:26px;font-weight:700;font-style:normal;font-family:Manrope;}.wp-block-kadence-advancedheading.kt-adv-heading14748_62aa07-99 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14748_62aa07-99[data-kb-block=\"kb-adv-heading14748_62aa07-99\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14748_62aa07-99 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14748_62aa07-99[data-kb-block=\"kb-adv-heading14748_62aa07-99\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading14748_62aa07-99 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14748_62aa07-99\">Identify and correct both reported and unreported issues.<\/p>\n\n\n\n<p><a href=\"\/platform\/\">Lakeside\u2019s SysTrack platform<\/a> harness the power of rich digital experience data and intelligent insights to assess the full landscape of IT issues by severity and breadth within a single pane of glass. Lakeside makes robust proactive service operations possible for more members of the IT support team with:<\/p>\n\n\n<style>.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_cc795b-e8:not(.this-stops-third-party-issues){margin-top:0px;margin-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_cc795b-e8 ul.kt-svg-icon-list:not(.this-prevents-issues):not(.this-stops-third-party-issues):not(.tijsloc){margin-top:0px;margin-bottom:25px;padding-top:0px;padding-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_cc795b-e8 ul.kt-svg-icon-list{grid-row-gap:20px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_cc795b-e8 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap .kt-svg-icon-list-single{margin-right:10px;}.kt-svg-icon-list-items14748_cc795b-e8 ul.kt-svg-icon-list .kt-svg-icon-list-level-0 .kt-svg-icon-list-single svg{font-size:20px;}<\/style>\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items14748_cc795b-e8 kt-svg-icon-list-columns-1 alignnone kt-list-icon-aligntop checkmark-list\"><ul class=\"kt-svg-icon-list\"><style>.kt-svg-icon-list-item-14748_70e6af-57 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-14748_70e6af-57\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Dynamic Grid Visualization:\u00a0<\/strong>Prioritize high-impact resolutions based on severity and system count.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-14748_175a68-3d .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-14748_175a68-3d\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Mass-heal:\u00a0<\/strong>Take a hands-off approach to remediation with sensor-based action scripts.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-14748_1e7e00-1f .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-14748_1e7e00-1f\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Tailored Search:\u00a0<\/strong>Find and fix problems by performance, vendor, and more.<\/span><\/li>\n<\/ul><\/div>\n\n\n<style>.wp-block-kadence-advancedbtn.kb-btns14748_d664d4-bf{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:flex-start;align-items:center;}.kt-btns14748_d664d4-bf .kt-button{font-weight:normal;font-style:normal;}.kt-btns14748_d664d4-bf .kt-btn-wrap-0{margin-right:5px;}.wp-block-kadence-advancedbtn.kt-btns14748_d664d4-bf .kt-btn-wrap-0 .kt-button{color:#555555;border-color:#555555;}.wp-block-kadence-advancedbtn.kt-btns14748_d664d4-bf .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns14748_d664d4-bf .kt-btn-wrap-0 .kt-button:focus{color:#ffffff;border-color:#444444;}.wp-block-kadence-advancedbtn.kt-btns14748_d664d4-bf .kt-btn-wrap-0 .kt-button::before{display:none;}.wp-block-kadence-advancedbtn.kt-btns14748_d664d4-bf .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns14748_d664d4-bf .kt-btn-wrap-0 .kt-button:focus{background:#444444;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns14748_d664d4-bf\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn14748_e24c01-90.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn14748_e24c01-90.kb-button{background:#ffb52b;font-size:20px;letter-spacing:2.5px;font-family:Manrope;font-weight:800;border-top-left-radius:50px;border-top-right-radius:50px;border-bottom-right-radius:50px;border-bottom-left-radius:50px;padding-top:10px;padding-right:40px;padding-bottom:10px;padding-left:40px;}.wp-block-kadence-advancedbtn .kb-btn14748_e24c01-90.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn14748_e24c01-90.kb-button:focus{color:#ffb52b;background:var(--global-palette2, #2B6CB0);}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn14748_e24c01-90.kb-button{font-size:16px;letter-spacing:1.5px;padding-right:30px;padding-left:30px;}}<\/style><a class=\"kb-button kt-button button kb-btn14748_e24c01-90 kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-fill  kt-btn-has-text-true kt-btn-has-svg-false  wp-block-kadence-singlebtn\" href=\"https:\/\/www.lakesidesoftware.com\/platform\/capabilities\/proactive-it\/\"><span class=\"kt-btn-inner-text\">Learn More<\/span><\/a><\/div>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-tab kt-tab-inner-content kt-inner-tab-4 kt-inner-tab_9a0c50-5c\"><div class=\"kt-tab-inner-content-inner\"><style>.kb-row-layout-id14748_505888-8e > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id14748_505888-8e > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id14748_505888-8e > .kt-row-column-wrap{column-gap:22px;row-gap:var(--global-kb-gap-md, 2rem);padding-top:24px;padding-right:27px;padding-bottom:24px;padding-left:27px;grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id14748_505888-8e > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id14748_505888-8e > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id14748_505888-8e > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id14748_505888-8e alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kt-inner-column-height-full\">\n<style>.kadence-column14748_c9f3d7-29 > .kt-inside-inner-col{padding-top:27px;padding-right:30px;padding-bottom:32px;padding-left:32px;}.kadence-column14748_c9f3d7-29 > .kt-inside-inner-col,.kadence-column14748_c9f3d7-29 > .kt-inside-inner-col:before{border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-right-radius:20px;border-bottom-left-radius:20px;}.kadence-column14748_c9f3d7-29 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14748_c9f3d7-29 > .kt-inside-inner-col{flex-direction:column;}.kadence-column14748_c9f3d7-29 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column14748_c9f3d7-29 > .kt-inside-inner-col{background-color:#e4e4e4;}.kadence-column14748_c9f3d7-29 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14748_c9f3d7-29{position:relative;}@media all and (max-width: 1024px){.kadence-column14748_c9f3d7-29 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column14748_c9f3d7-29 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14748_c9f3d7-29\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading14748_c2d2f6-ac, .wp-block-kadence-advancedheading.kt-adv-heading14748_c2d2f6-ac[data-kb-block=\"kb-adv-heading14748_c2d2f6-ac\"]{font-size:22px;line-height:30px;font-weight:400;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading14748_c2d2f6-ac mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14748_c2d2f6-ac[data-kb-block=\"kb-adv-heading14748_c2d2f6-ac\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14748_c2d2f6-ac img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14748_c2d2f6-ac[data-kb-block=\"kb-adv-heading14748_c2d2f6-ac\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading14748_c2d2f6-ac wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14748_c2d2f6-ac\">Current Challenge<\/h3>\n\n\n<style>.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_7e1ed7-5f:not(.this-stops-third-party-issues){margin-top:0px;margin-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_7e1ed7-5f ul.kt-svg-icon-list:not(.this-prevents-issues):not(.this-stops-third-party-issues):not(.tijsloc){margin-top:0px;margin-right:0px;margin-bottom:var(--global-kb-spacing-sm, 1.5rem);margin-left:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_7e1ed7-5f ul.kt-svg-icon-list{grid-row-gap:5px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_7e1ed7-5f .kb-svg-icon-wrap{font-size:24px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_7e1ed7-5f ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap .kt-svg-icon-list-single{margin-right:10px;}.kt-svg-icon-list-items14748_7e1ed7-5f ul.kt-svg-icon-list .kt-svg-icon-list-level-0 .kt-svg-icon-list-single svg{font-size:20px;}<\/style>\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items14748_7e1ed7-5f kt-svg-icon-list-columns-1 alignnone kt-list-icon-aligntop\"><ul class=\"kt-svg-icon-list\"><style>.kt-svg-icon-list-item-14748_833db8-eb .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-14748_833db8-eb\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_x kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><line x1=\"18\" y1=\"6\" x2=\"6\" y2=\"18\"\/><line x1=\"6\" y1=\"6\" x2=\"18\" y2=\"18\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>High rates of unhappy users stuck in a long queue<\/strong> and unreported tickets from silent sufferers resulting from minimal use case visibility.<\/span><\/li>\n<\/ul><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column14748_f09521-99 > .kt-inside-inner-col,.kadence-column14748_f09521-99 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14748_f09521-99 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14748_f09521-99 > .kt-inside-inner-col{flex-direction:column;}.kadence-column14748_f09521-99 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column14748_f09521-99 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14748_f09521-99{position:relative;}@media all and (max-width: 1024px){.kadence-column14748_f09521-99 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column14748_f09521-99 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14748_f09521-99\"><div class=\"kt-inside-inner-col\"><style>.kadence-column14748_94356b-a4 > .kt-inside-inner-col{padding-top:27px;padding-right:30px;padding-bottom:32px;padding-left:32px;}.kadence-column14748_94356b-a4 > .kt-inside-inner-col,.kadence-column14748_94356b-a4 > .kt-inside-inner-col:before{border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-right-radius:20px;border-bottom-left-radius:20px;}.kadence-column14748_94356b-a4 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14748_94356b-a4 > .kt-inside-inner-col{flex-direction:column;}.kadence-column14748_94356b-a4 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column14748_94356b-a4 > .kt-inside-inner-col{background-color:#2962f5;}.kadence-column14748_94356b-a4 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14748_94356b-a4{position:relative;}@media all and (max-width: 1024px){.kadence-column14748_94356b-a4 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column14748_94356b-a4 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14748_94356b-a4\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading14748_7bf55a-a4, .wp-block-kadence-advancedheading.kt-adv-heading14748_7bf55a-a4[data-kb-block=\"kb-adv-heading14748_7bf55a-a4\"]{font-size:22px;line-height:30px;font-weight:400;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading14748_7bf55a-a4 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14748_7bf55a-a4[data-kb-block=\"kb-adv-heading14748_7bf55a-a4\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14748_7bf55a-a4 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14748_7bf55a-a4[data-kb-block=\"kb-adv-heading14748_7bf55a-a4\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading14748_7bf55a-a4 wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading14748_7bf55a-a4\">Lakeside Solution<\/h3>\n\n\n<style>.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_50b1ba-d6:not(.this-stops-third-party-issues){margin-top:0px;margin-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_50b1ba-d6 ul.kt-svg-icon-list:not(.this-prevents-issues):not(.this-stops-third-party-issues):not(.tijsloc){margin-top:0px;margin-right:0px;margin-bottom:var(--global-kb-spacing-sm, 1.5rem);margin-left:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_50b1ba-d6 ul.kt-svg-icon-list{grid-row-gap:5px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_50b1ba-d6 .kb-svg-icon-wrap{font-size:24px;color:var(--global-palette3, #1A202C);}.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_50b1ba-d6 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap .kt-svg-icon-list-single{margin-right:10px;}.kt-svg-icon-list-items14748_50b1ba-d6 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap, .kt-svg-icon-list-items14748_50b1ba-d6 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap a{color:var(--global-palette3, #1A202C);color:var(--global-palette3, #1A202C);}.kt-svg-icon-list-items14748_50b1ba-d6 ul.kt-svg-icon-list .kt-svg-icon-list-level-0 .kt-svg-icon-list-single svg{font-size:20px;}<\/style>\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items14748_50b1ba-d6 kt-svg-icon-list-columns-1 alignnone kt-list-icon-aligntop\"><ul class=\"kt-svg-icon-list\"><style>.kt-svg-icon-list-item-14748_097979-6c .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-14748_097979-6c\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_check kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Optimize employee uptime and satisfaction,<\/strong> reduce incoming tickets, and right-size assets across the estate.<\/span><\/li>\n<\/ul><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id14748_f5c01f-b0 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id14748_f5c01f-b0 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id14748_f5c01f-b0 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:22px;padding-right:27px;padding-bottom:50px;padding-left:27px;grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id14748_f5c01f-b0{background-color:rgba(228,228,228,0.25);}.kb-row-layout-id14748_f5c01f-b0 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id14748_f5c01f-b0 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id14748_f5c01f-b0 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id14748_f5c01f-b0 alignnone kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-row kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column14748_f0a593-0e > .kt-inside-inner-col,.kadence-column14748_f0a593-0e > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14748_f0a593-0e > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14748_f0a593-0e > .kt-inside-inner-col{flex-direction:column;}.kadence-column14748_f0a593-0e > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column14748_f0a593-0e > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14748_f0a593-0e{position:relative;}@media all and (max-width: 1024px){.kadence-column14748_f0a593-0e > .kt-inside-inner-col{display:flex;flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:center;}}@media all and (min-width: 768px) and (max-width: 1024px){.kadence-column14748_f0a593-0e > .kt-inside-inner-col > *, .kadence-column14748_f0a593-0e > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14748_f0a593-0e > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14748_f0a593-0e > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}@media all and (max-width: 767px){.kadence-column14748_f0a593-0e > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;justify-content:flex-start;justify-content:center;}.kadence-column14748_f0a593-0e > .kt-inside-inner-col > *, .kadence-column14748_f0a593-0e > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14748_f0a593-0e > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14748_f0a593-0e > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14748_f0a593-0e kb-section-dir-vertical kb-section-md-dir-horizontal\"><div class=\"kt-inside-inner-col\"><style>.kb-image14748_7766f6-4b .kb-image-has-overlay:after{opacity:0.3;}@media all and (max-width: 1024px){.kb-image14748_7766f6-4b.kb-image-is-ratio-size, .kb-image14748_7766f6-4b .kb-image-is-ratio-size{max-width:516px;width:100%;}}@media all and (max-width: 1024px){.kb-image14748_7766f6-4b{max-width:516px;}}<\/style>\n<figure class=\"wp-block-kadence-image kb-image14748_7766f6-4b size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"550\" height=\"700\" src=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/Functions-IT-Operations-Support-Modernize-Your-Help-Desk.png\" alt=\"Modernize your help desk image\" class=\"kb-img wp-image-15843\" srcset=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/Functions-IT-Operations-Support-Modernize-Your-Help-Desk.png 550w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/Functions-IT-Operations-Support-Modernize-Your-Help-Desk-236x300.png 236w\" sizes=\"auto, (max-width: 550px) 100vw, 550px\" \/><\/figure>\n<\/div><\/div>\n\n\n<style>.kadence-column14748_aca9ff-91 > .kt-inside-inner-col,.kadence-column14748_aca9ff-91 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14748_aca9ff-91 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14748_aca9ff-91 > .kt-inside-inner-col{flex-direction:column;}.kadence-column14748_aca9ff-91 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column14748_aca9ff-91 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14748_aca9ff-91{position:relative;}@media all and (max-width: 1024px){.kadence-column14748_aca9ff-91 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column14748_aca9ff-91 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14748_aca9ff-91\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading14748_e7bed9-98, .wp-block-kadence-advancedheading.kt-adv-heading14748_e7bed9-98[data-kb-block=\"kb-adv-heading14748_e7bed9-98\"]{padding-top:0px;padding-bottom:0px;margin-top:0px;margin-bottom:10px;font-size:31px;line-height:42px;font-weight:800;font-style:normal;font-family:Manrope;}.wp-block-kadence-advancedheading.kt-adv-heading14748_e7bed9-98 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14748_e7bed9-98[data-kb-block=\"kb-adv-heading14748_e7bed9-98\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14748_e7bed9-98 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14748_e7bed9-98[data-kb-block=\"kb-adv-heading14748_e7bed9-98\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading14748_e7bed9-98 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14748_e7bed9-98\">See IT Issues Across the Estate from One Tool<\/h3>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading14748_314dee-7a, .wp-block-kadence-advancedheading.kt-adv-heading14748_314dee-7a[data-kb-block=\"kb-adv-heading14748_314dee-7a\"]{padding-top:0px;padding-bottom:0px;margin-top:0px;margin-bottom:10px;font-size:18px;line-height:26px;font-weight:700;font-style:normal;font-family:Manrope;}.wp-block-kadence-advancedheading.kt-adv-heading14748_314dee-7a mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14748_314dee-7a[data-kb-block=\"kb-adv-heading14748_314dee-7a\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14748_314dee-7a img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14748_314dee-7a[data-kb-block=\"kb-adv-heading14748_314dee-7a\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading14748_314dee-7a wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14748_314dee-7a\">Triage service issues and solve specific use cases.<\/p>\n\n\n\n<p><a href=\"\/platform\/\">Lakeside&#8217;s SysTrack platform<\/a> provides unmatched data depth, scoped for the needs of specific IT service delivery challenges. Out-of-the-box customization helps service desk professionals understand the IT estate holistically for the most common use cases, including:<\/p>\n\n\n<style>.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_f205b3-64:not(.this-stops-third-party-issues){margin-top:0px;margin-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_f205b3-64 ul.kt-svg-icon-list:not(.this-prevents-issues):not(.this-stops-third-party-issues):not(.tijsloc){margin-top:0px;margin-bottom:25px;padding-top:0px;padding-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_f205b3-64 ul.kt-svg-icon-list{grid-row-gap:20px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items14748_f205b3-64 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap .kt-svg-icon-list-single{margin-right:10px;}.kt-svg-icon-list-items14748_f205b3-64 ul.kt-svg-icon-list .kt-svg-icon-list-level-0 .kt-svg-icon-list-single svg{font-size:20px;}<\/style>\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items14748_f205b3-64 kt-svg-icon-list-columns-1 alignnone kt-list-icon-aligntop checkmark-list\"><ul class=\"kt-svg-icon-list\"><style>.kt-svg-icon-list-item-14748_32a319-27 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-14748_32a319-27\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Microsoft Teams:<\/strong> Optimize enterprise-wide collaboration and experience on Teams.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-14748_2b8920-e4 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-14748_2b8920-e4\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Google Workspace:<\/strong> Maximize productivity and experience across Google applications.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-14748_a7c943-50 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-14748_a7c943-50\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Proactive IT<\/strong>: Solve performance issues before they\u2019re felt by employees.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-14748_a43461-23 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-14748_a43461-23\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Proactive Hardware Monitoring<\/strong>: Manage hardware performance and inventory for improved productivity.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-14748_657471-71 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-14748_657471-71\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Remote Working<\/strong>: Understand the digital experience of your distributed workforce.<\/span><\/li>\n<\/ul><\/div>\n\n\n<style>.wp-block-kadence-advancedbtn.kb-btns14748_587536-fd{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:flex-start;align-items:center;}.kt-btns14748_587536-fd .kt-button{font-weight:normal;font-style:normal;}.kt-btns14748_587536-fd .kt-btn-wrap-0{margin-right:5px;}.wp-block-kadence-advancedbtn.kt-btns14748_587536-fd .kt-btn-wrap-0 .kt-button{color:#555555;border-color:#555555;}.wp-block-kadence-advancedbtn.kt-btns14748_587536-fd .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns14748_587536-fd .kt-btn-wrap-0 .kt-button:focus{color:#ffffff;border-color:#444444;}.wp-block-kadence-advancedbtn.kt-btns14748_587536-fd .kt-btn-wrap-0 .kt-button::before{display:none;}.wp-block-kadence-advancedbtn.kt-btns14748_587536-fd .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns14748_587536-fd .kt-btn-wrap-0 .kt-button:focus{background:#444444;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns14748_587536-fd\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn14748_d5fdea-22.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn14748_d5fdea-22.kb-button{background:#ffb52b;font-size:20px;letter-spacing:2.5px;font-family:Manrope;font-weight:800;border-top-left-radius:50px;border-top-right-radius:50px;border-bottom-right-radius:50px;border-bottom-left-radius:50px;padding-top:10px;padding-right:40px;padding-bottom:10px;padding-left:40px;}.wp-block-kadence-advancedbtn .kb-btn14748_d5fdea-22.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn14748_d5fdea-22.kb-button:focus{color:#ffb52b;background:var(--global-palette2, #2B6CB0);}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn14748_d5fdea-22.kb-button{font-size:16px;letter-spacing:1.5px;padding-right:30px;padding-left:30px;}}<\/style><a class=\"kb-button kt-button button kb-btn14748_d5fdea-22 kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-fill  kt-btn-has-text-true kt-btn-has-svg-false  wp-block-kadence-singlebtn\" href=\"https:\/\/www.lakesidesoftware.com\/solutions\/use-cases\/\"><span class=\"kt-btn-inner-text\">Learn More<\/span><\/a><\/div>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id14748_c1a24b-3e > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id14748_c1a24b-3e > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id14748_c1a24b-3e > .kt-row-column-wrap{column-gap:82px;row-gap:var(--global-kb-gap-md, 2rem);max-width:1218px;margin-left:auto;margin-right:auto;padding-top:40px;padding-right:24px;padding-bottom:39px;padding-left:24px;grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id14748_c1a24b-3e > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id14748_c1a24b-3e > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id14748_c1a24b-3e > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id14748_c1a24b-3e > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(1 of *:not(style)){order:2;}.kb-row-layout-id14748_c1a24b-3e > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(2 of *:not(style)){order:1;}.kb-row-layout-id14748_c1a24b-3e > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(3 of *:not(style)){order:12;}.kb-row-layout-id14748_c1a24b-3e > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(4 of *:not(style)){order:11;}.kb-row-layout-id14748_c1a24b-3e > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(5 of *:not(style)){order:22;}.kb-row-layout-id14748_c1a24b-3e > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(6 of *:not(style)){order:21;}.kb-row-layout-id14748_c1a24b-3e > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(7 of *:not(style)){order:32;}.kb-row-layout-id14748_c1a24b-3e > .kt-row-column-wrap > .wp-block-kadence-column:nth-child(8 of *:not(style)){order:31;}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id14748_c1a24b-3e alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column14748_405386-cc > .kt-inside-inner-col{display:flex;}.kadence-column14748_405386-cc > .kt-inside-inner-col,.kadence-column14748_405386-cc > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14748_405386-cc > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14748_405386-cc > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:flex-start;}.kadence-column14748_405386-cc > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column14748_405386-cc > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column14748_405386-cc > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column14748_405386-cc{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14748_405386-cc{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14748_405386-cc > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column14748_405386-cc > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14748_405386-cc{position:relative;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column14748_405386-cc{align-self:center;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14748_405386-cc{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14748_405386-cc > .kt-inside-inner-col{align-items:center;}}@media all and (max-width: 1024px){.kadence-column14748_405386-cc > .kt-inside-inner-col{justify-content:inherit;flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:flex-start;}}@media all and (max-width: 1024px){.kadence-column14748_405386-cc > .kt-inside-inner-col > .aligncenter{width:auto;}}@media all and (min-width: 768px) and (max-width: 1024px){.kadence-column14748_405386-cc > .kt-inside-inner-col > *, .kadence-column14748_405386-cc > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14748_405386-cc > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14748_405386-cc > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column14748_405386-cc{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14748_405386-cc{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14748_405386-cc > .kt-inside-inner-col{align-items:center;}.kadence-column14748_405386-cc > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;justify-content:flex-start;justify-content:flex-start;}.kadence-column14748_405386-cc > .kt-inside-inner-col > *, .kadence-column14748_405386-cc > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14748_405386-cc > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14748_405386-cc > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14748_405386-cc kb-section-dir-vertical kb-section-md-dir-horizontal\"><div class=\"kt-inside-inner-col\"><style>.kadence-column14748_e157d7-37 > .kt-inside-inner-col{display:flex;}.kadence-column14748_e157d7-37 > .kt-inside-inner-col,.kadence-column14748_e157d7-37 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14748_e157d7-37 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:flex-start;}.kadence-column14748_e157d7-37 > .kt-inside-inner-col > *, .kadence-column14748_e157d7-37 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14748_e157d7-37 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14748_e157d7-37 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}.kadence-column14748_e157d7-37 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14748_e157d7-37{position:relative;}.kadence-column14748_e157d7-37, .kt-inside-inner-col > .kadence-column14748_e157d7-37:not(.specificity){margin-bottom:15px;}@media all and (max-width: 1024px){.kadence-column14748_e157d7-37 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:flex-start;}}@media all and (min-width: 768px) and (max-width: 1024px){.kadence-column14748_e157d7-37 > .kt-inside-inner-col > *, .kadence-column14748_e157d7-37 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14748_e157d7-37 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14748_e157d7-37 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}@media all and (max-width: 767px){.kadence-column14748_e157d7-37 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;justify-content:flex-start;justify-content:flex-start;}.kadence-column14748_e157d7-37 > .kt-inside-inner-col > *, .kadence-column14748_e157d7-37 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14748_e157d7-37 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14748_e157d7-37 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14748_e157d7-37 kb-section-dir-horizontal\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading14748_706a2d-6e, .wp-block-kadence-advancedheading.kt-adv-heading14748_706a2d-6e[data-kb-block=\"kb-adv-heading14748_706a2d-6e\"]{padding-top:4px;padding-right:10px;padding-bottom:4px;padding-left:10px;margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;font-size:13px;font-weight:800;font-style:normal;font-family:Manrope;text-transform:uppercase;letter-spacing:2.86px;border-top:2px solid var(--global-palette1, #3182CE);border-right:2px solid var(--global-palette1, #3182CE);border-bottom:2px solid var(--global-palette1, #3182CE);border-left:2px solid var(--global-palette1, #3182CE);border-top-left-radius:30px;border-top-right-radius:30px;border-bottom-right-radius:30px;border-bottom-left-radius:30px;}.wp-block-kadence-advancedheading.kt-adv-heading14748_706a2d-6e mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14748_706a2d-6e[data-kb-block=\"kb-adv-heading14748_706a2d-6e\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14748_706a2d-6e img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14748_706a2d-6e[data-kb-block=\"kb-adv-heading14748_706a2d-6e\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading14748_706a2d-6e, .wp-block-kadence-advancedheading.kt-adv-heading14748_706a2d-6e[data-kb-block=\"kb-adv-heading14748_706a2d-6e\"]{border-top:2px solid var(--global-palette1, #3182CE);border-right:2px solid var(--global-palette1, #3182CE);border-bottom:2px solid var(--global-palette1, #3182CE);border-left:2px solid var(--global-palette1, #3182CE);}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading14748_706a2d-6e, .wp-block-kadence-advancedheading.kt-adv-heading14748_706a2d-6e[data-kb-block=\"kb-adv-heading14748_706a2d-6e\"]{border-top:2px solid var(--global-palette1, #3182CE);border-right:2px solid var(--global-palette1, #3182CE);border-bottom:2px solid var(--global-palette1, #3182CE);border-left:2px solid var(--global-palette1, #3182CE);}}<\/style>\n<p class=\"kt-adv-heading14748_706a2d-6e wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14748_706a2d-6e\">Article<\/p>\n<\/div><\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading14748_0837f6-8b, .wp-block-kadence-advancedheading.kt-adv-heading14748_0837f6-8b[data-kb-block=\"kb-adv-heading14748_0837f6-8b\"]{padding-top:0px;padding-bottom:0px;margin-top:0px;margin-bottom:10px;font-size:31px;font-weight:600;font-style:normal;font-family:Manrope;}.wp-block-kadence-advancedheading.kt-adv-heading14748_0837f6-8b mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14748_0837f6-8b[data-kb-block=\"kb-adv-heading14748_0837f6-8b\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14748_0837f6-8b img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14748_0837f6-8b[data-kb-block=\"kb-adv-heading14748_0837f6-8b\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading14748_0837f6-8b wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14748_0837f6-8b\">Reducing MTTR for IT Support&nbsp;<\/h3>\n\n\n\n<p>Being asked to &#8220;do more with less&#8221; with your support team? Discover five tips to reduce MTTR without asking more of your already-strained help desk.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading14748_dda017-26, .wp-block-kadence-advancedheading.kt-adv-heading14748_dda017-26[data-kb-block=\"kb-adv-heading14748_dda017-26\"]{font-size:20px;font-weight:700;font-style:normal;font-family:Manrope;}.wp-block-kadence-advancedheading.kt-adv-heading14748_dda017-26 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14748_dda017-26[data-kb-block=\"kb-adv-heading14748_dda017-26\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14748_dda017-26 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14748_dda017-26[data-kb-block=\"kb-adv-heading14748_dda017-26\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading14748_dda017-26 link-underline wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14748_dda017-26\"><a href=\"https:\/\/insights.lakesidesoftware.com\/article-3-ways-to-cut-the-cost-of-it-service-desk-support.html\" target=\"_blank\" rel=\"noreferrer noopener\">Read the article&nbsp;\u2192<\/a><\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column14748_22becf-64 > .kt-inside-inner-col{display:flex;}.kadence-column14748_22becf-64 > .kt-inside-inner-col,.kadence-column14748_22becf-64 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14748_22becf-64 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:center;}.kadence-column14748_22becf-64 > .kt-inside-inner-col > *, .kadence-column14748_22becf-64 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14748_22becf-64 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14748_22becf-64 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}.kt-row-column-wrap > .kadence-column14748_22becf-64{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14748_22becf-64{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14748_22becf-64 > .kt-inside-inner-col{align-items:center;}.kadence-column14748_22becf-64 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14748_22becf-64{position:relative;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column14748_22becf-64{align-self:center;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14748_22becf-64{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14748_22becf-64 > .kt-inside-inner-col{align-items:center;}}@media all and (max-width: 1024px){.kadence-column14748_22becf-64 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:center;}}@media all and (min-width: 768px) and (max-width: 1024px){.kadence-column14748_22becf-64 > .kt-inside-inner-col > *, .kadence-column14748_22becf-64 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14748_22becf-64 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14748_22becf-64 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column14748_22becf-64{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14748_22becf-64{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14748_22becf-64 > .kt-inside-inner-col{align-items:center;}.kadence-column14748_22becf-64 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;justify-content:flex-start;justify-content:center;}.kadence-column14748_22becf-64 > .kt-inside-inner-col > *, .kadence-column14748_22becf-64 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14748_22becf-64 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14748_22becf-64 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14748_22becf-64 kb-section-dir-horizontal\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-image.kb-image14748_0485d7-d8:not(.kb-specificity-added):not(.kb-extra-specificity-added){margin-right:-94px;}.kb-image14748_0485d7-d8.kb-image-is-ratio-size, .kb-image14748_0485d7-d8 .kb-image-is-ratio-size{max-width:638px;width:100%;}.wp-block-kadence-column > .kt-inside-inner-col > .kb-image14748_0485d7-d8.kb-image-is-ratio-size, .wp-block-kadence-column > .kt-inside-inner-col > .kb-image14748_0485d7-d8 .kb-image-is-ratio-size{align-self:unset;}.kb-image14748_0485d7-d8{max-width:638px;}.image-is-svg.kb-image14748_0485d7-d8{-webkit-flex:0 1 100%;flex:0 1 100%;}.image-is-svg.kb-image14748_0485d7-d8 img{width:100%;}.kb-image14748_0485d7-d8 .kb-image-has-overlay:after{opacity:0.3;}@media all and (max-width: 1024px){.kb-image14748_0485d7-d8.kb-image-is-ratio-size, .kb-image14748_0485d7-d8 .kb-image-is-ratio-size{max-width:638px;width:100%;}}@media all and (max-width: 1024px){.kb-image14748_0485d7-d8{max-width:638px;}}<\/style>\n<figure class=\"wp-block-kadence-image kb-image14748_0485d7-d8\"><img loading=\"lazy\" decoding=\"async\" width=\"638\" height=\"471\" src=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/Group-427319944-1.png\" alt=\"Reducing MTTR for IT support image\" class=\"kb-img wp-image-18100\" srcset=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/Group-427319944-1.png 638w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/12\/Group-427319944-1-300x221.png 300w\" sizes=\"auto, (max-width: 638px) 100vw, 638px\" \/><\/figure>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id14748_db6c93-02{margin-bottom:0px;}.kb-row-layout-id14748_db6c93-02 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id14748_db6c93-02 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id14748_db6c93-02 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:2000px;margin-left:auto;margin-right:auto;padding-top:85px;padding-right:24px;padding-bottom:0px;padding-left:0px;grid-template-columns:minmax(0, calc(45% - ((var(--global-kb-gap-md, 2rem) * 1 )\/2)))minmax(0, calc(55% - ((var(--global-kb-gap-md, 2rem) * 1 )\/2)));}.kb-row-layout-id14748_db6c93-02{border-top:0px solid rgba(255,255,255,0.8);border-right:0px solid rgba(255,255,255,0.8);border-bottom:0px solid rgba(255,255,255,0.8);border-left:0px solid rgba(255,255,255,0.8);}.kb-row-layout-id14748_db6c93-02 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id14748_db6c93-02 > .kt-row-column-wrap{column-gap:0px;padding-top:110px;grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 1024px){.kb-row-layout-id14748_db6c93-02{border-top:0px solid rgba(255,255,255,0.8);border-right:0px solid rgba(255,255,255,0.8);border-bottom:0px solid rgba(255,255,255,0.8);border-left:0px solid rgba(255,255,255,0.8);}}@media all and (max-width: 767px){.kb-row-layout-id14748_db6c93-02 > .kt-row-column-wrap{row-gap:35px;padding-top:70px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id14748_db6c93-02{border-top:0px solid rgba(255,255,255,0.8);border-right:0px solid rgba(255,255,255,0.8);border-bottom:0px solid rgba(255,255,255,0.8);border-left:0px solid rgba(255,255,255,0.8);}}<\/style><section class=\"kb-row-layout-wrap kb-row-layout-id14748_db6c93-02 alignfull bol-home-demo wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-equal kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column14748_5cf57c-43 > .kt-inside-inner-col{display:flex;}.kadence-column14748_5cf57c-43 > .kt-inside-inner-col{padding-left:0px;}.kadence-column14748_5cf57c-43 > .kt-inside-inner-col,.kadence-column14748_5cf57c-43 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14748_5cf57c-43 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14748_5cf57c-43 > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}.kadence-column14748_5cf57c-43 > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column14748_5cf57c-43{align-self:flex-end;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14748_5cf57c-43{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14748_5cf57c-43 > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}.kadence-column14748_5cf57c-43 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14748_5cf57c-43{position:relative;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column14748_5cf57c-43{align-self:flex-end;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14748_5cf57c-43{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14748_5cf57c-43 > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}}@media all and (max-width: 1024px){.kadence-column14748_5cf57c-43 > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column14748_5cf57c-43{align-self:flex-end;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14748_5cf57c-43{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14748_5cf57c-43 > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}.kadence-column14748_5cf57c-43 > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14748_5cf57c-43\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-image.kb-image14748_b208a3-5a:not(.kb-specificity-added):not(.kb-extra-specificity-added){margin-bottom:0px;}.kb-image14748_b208a3-5a:not(.kb-image-is-ratio-size) .kb-img, .kb-image14748_b208a3-5a.kb-image-is-ratio-size{padding-bottom:0px;}.kb-image14748_b208a3-5a .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image14748_b208a3-5a demo-img\"><img loading=\"lazy\" decoding=\"async\" width=\"1016\" height=\"814\" src=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/09\/desktop.png\" alt=\"Product demo image\" class=\"kb-img wp-image-1376\" srcset=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/09\/desktop.png 1016w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/09\/desktop-300x240.png 300w, https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/09\/desktop-768x615.png 768w\" sizes=\"auto, (max-width: 1016px) 100vw, 1016px\" \/><\/figure>\n<\/div><\/div>\n\n\n<style>.kadence-column14748_4de7b8-a9 > .kt-inside-inner-col{padding-bottom:77px;}.kadence-column14748_4de7b8-a9 > .kt-inside-inner-col,.kadence-column14748_4de7b8-a9 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14748_4de7b8-a9 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14748_4de7b8-a9 > .kt-inside-inner-col{flex-direction:column;}.kadence-column14748_4de7b8-a9 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column14748_4de7b8-a9 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14748_4de7b8-a9{position:relative;}@media all and (max-width: 1024px){.kadence-column14748_4de7b8-a9 > .kt-inside-inner-col{padding-left:24px;flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column14748_4de7b8-a9{text-align:center;}}@media all and (max-width: 767px){.kadence-column14748_4de7b8-a9 > .kt-inside-inner-col{padding-bottom:20px;flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14748_4de7b8-a9 get-demo-ratings\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading14748_ed6080-d0, .wp-block-kadence-advancedheading.kt-adv-heading14748_ed6080-d0[data-kb-block=\"kb-adv-heading14748_ed6080-d0\"]{max-width:606px;margin-right:0px;margin-left:auto;text-align:right;font-size:64px;line-height:81px;font-weight:800;font-style:normal;font-family:Manrope;}.wp-block-kadence-advancedheading.kt-adv-heading14748_ed6080-d0 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14748_ed6080-d0[data-kb-block=\"kb-adv-heading14748_ed6080-d0\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14748_ed6080-d0 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14748_ed6080-d0[data-kb-block=\"kb-adv-heading14748_ed6080-d0\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading14748_ed6080-d0, .wp-block-kadence-advancedheading.kt-adv-heading14748_ed6080-d0[data-kb-block=\"kb-adv-heading14748_ed6080-d0\"]{max-width:1025px;font-size:48px;line-height:60px;text-align:center!important;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading14748_ed6080-d0, .wp-block-kadence-advancedheading.kt-adv-heading14748_ed6080-d0[data-kb-block=\"kb-adv-heading14748_ed6080-d0\"]{font-size:28px;line-height:38px;}}<\/style>\n<h2 class=\"kt-adv-heading14748_ed6080-d0 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14748_ed6080-d0\">Find out if Lakeside is right for your organization with a PRODUCT DEMO<\/h2>\n\n\n<style>.wp-block-kadence-advancedbtn.kt-btns14748_7139bb-b2, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns14748_7139bb-b2, .wp-block-kadence-advancedbtn.kb-btns14748_7139bb-b2, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns14748_7139bb-b2{margin-top:81px;}.wp-block-kadence-advancedbtn.kb-btns14748_7139bb-b2{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:flex-end;align-items:center;}.kt-btns14748_7139bb-b2 .kt-button{font-weight:normal;font-style:normal;}.kt-btns14748_7139bb-b2 .kt-btn-wrap-0{margin-right:5px;}.wp-block-kadence-advancedbtn.kt-btns14748_7139bb-b2 .kt-btn-wrap-0 .kt-button{color:#555555;border-color:#555555;}.wp-block-kadence-advancedbtn.kt-btns14748_7139bb-b2 .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns14748_7139bb-b2 .kt-btn-wrap-0 .kt-button:focus{color:#ffffff;border-color:#444444;}.wp-block-kadence-advancedbtn.kt-btns14748_7139bb-b2 .kt-btn-wrap-0 .kt-button::before{display:none;}.wp-block-kadence-advancedbtn.kt-btns14748_7139bb-b2 .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns14748_7139bb-b2 .kt-btn-wrap-0 .kt-button:focus{background:#444444;}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn.kt-btns14748_7139bb-b2, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns14748_7139bb-b2, .wp-block-kadence-advancedbtn.kb-btns14748_7139bb-b2, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns14748_7139bb-b2{margin-top:50px;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn.kb-btns14748_7139bb-b2{justify-content:center;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn.kt-btns14748_7139bb-b2, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns14748_7139bb-b2, .wp-block-kadence-advancedbtn.kb-btns14748_7139bb-b2, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns14748_7139bb-b2{margin-top:35px;}}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns14748_7139bb-b2\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn14748_e75c04-06.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn14748_e75c04-06.kb-button{color:#000000;background:#ffb52b;font-size:20px;line-height:27px;letter-spacing:2.5px;font-family:Manrope;font-weight:800;border-top-left-radius:50px;border-top-right-radius:50px;border-bottom-right-radius:50px;border-bottom-left-radius:50px;padding-top:10px;padding-right:40px;padding-bottom:10px;padding-left:40px;}.wp-block-kadence-advancedbtn .kb-btn14748_e75c04-06.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn14748_e75c04-06.kb-button:focus{color:#ffb52b;background:var(--global-palette2, #2B6CB0);}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn14748_e75c04-06.kb-button{font-size:16px;letter-spacing:1.5px;padding-right:30px;padding-left:30px;}}<\/style><a class=\"kb-button kt-button button kb-btn14748_e75c04-06 kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-fill  kt-btn-has-text-true kt-btn-has-svg-false  wp-block-kadence-singlebtn\" href=\"\/demo\/\"><span class=\"kt-btn-inner-text\">Get a demo<\/span><\/a><\/div>\n\n\n<style>.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id14748_d93c65-12{margin-top:96px;}.kb-row-layout-id14748_d93c65-12 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id14748_d93c65-12 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id14748_d93c65-12 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:0px;padding-bottom:0px;}.kb-row-layout-id14748_d93c65-12 > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}.kb-row-layout-id14748_d93c65-12 > .kt-row-column-wrap{grid-template-columns:repeat(3, minmax(0, 1fr));}.kb-row-layout-id14748_d93c65-12 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id14748_d93c65-12 > .kt-row-column-wrap{max-width:100%;margin-left:auto;margin-right:auto;grid-template-columns:repeat(3, minmax(0, 1fr));}}@media all and (max-width: 1024px){.kb-row-layout-id14748_d93c65-12 > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}}@media all and (max-width: 767px){.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id14748_d93c65-12{margin-top:35px;}.kb-row-layout-id14748_d93c65-12 > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}.kb-row-layout-id14748_d93c65-12 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id14748_d93c65-12 aligncenter demo-ratings wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-3-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column14748_f667e7-02 > .kt-inside-inner-col{display:flex;}.kadence-column14748_f667e7-02 > .kt-inside-inner-col,.kadence-column14748_f667e7-02 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14748_f667e7-02 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:center;flex-wrap:wrap;}.kadence-column14748_f667e7-02 > .kt-inside-inner-col > *, .kadence-column14748_f667e7-02 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14748_f667e7-02 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14748_f667e7-02 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}.kadence-column14748_f667e7-02 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14748_f667e7-02{position:relative;}@media all and (max-width: 1024px){.kadence-column14748_f667e7-02 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:center;flex-wrap:wrap;}}@media all and (min-width: 768px) and (max-width: 1024px){.kadence-column14748_f667e7-02 > .kt-inside-inner-col > *, .kadence-column14748_f667e7-02 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14748_f667e7-02 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14748_f667e7-02 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}@media all and (max-width: 767px){.kadence-column14748_f667e7-02 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;justify-content:flex-start;justify-content:center;flex-wrap:wrap;}.kadence-column14748_f667e7-02 > .kt-inside-inner-col > *, .kadence-column14748_f667e7-02 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14748_f667e7-02 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14748_f667e7-02 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14748_f667e7-02 kb-section-dir-horizontal rating\"><div class=\"kt-inside-inner-col\"><style>.kadence-column14748_35d342-d0 > .kt-inside-inner-col{display:flex;}.kadence-column14748_35d342-d0 > .kt-inside-inner-col,.kadence-column14748_35d342-d0 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14748_35d342-d0 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14748_35d342-d0 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column14748_35d342-d0 > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column14748_35d342-d0{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14748_35d342-d0{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14748_35d342-d0 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column14748_35d342-d0 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14748_35d342-d0{position:relative;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column14748_35d342-d0{align-self:center;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14748_35d342-d0{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14748_35d342-d0 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column14748_35d342-d0 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column14748_35d342-d0{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14748_35d342-d0{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14748_35d342-d0 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column14748_35d342-d0 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14748_35d342-d0 rating-img\"><div class=\"kt-inside-inner-col\"><style>.kb-image14748_b0fed8-35 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image14748_b0fed8-35\"><img loading=\"lazy\" decoding=\"async\" width=\"36\" height=\"37\" src=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/09\/g2.png\" alt=\"\" class=\"kb-img wp-image-1377\"\/><\/figure>\n<\/div><\/div>\n\n\n<style>.kadence-column14748_a98685-f5 > .kt-inside-inner-col{display:flex;}.kadence-column14748_a98685-f5 > .kt-inside-inner-col,.kadence-column14748_a98685-f5 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14748_a98685-f5 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:center;}.kadence-column14748_a98685-f5 > .kt-inside-inner-col > *, .kadence-column14748_a98685-f5 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14748_a98685-f5 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14748_a98685-f5 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}.kadence-column14748_a98685-f5 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14748_a98685-f5{position:relative;}@media all and (max-width: 1024px){.kadence-column14748_a98685-f5 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:center;}}@media all and (min-width: 768px) and (max-width: 1024px){.kadence-column14748_a98685-f5 > .kt-inside-inner-col > *, .kadence-column14748_a98685-f5 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14748_a98685-f5 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14748_a98685-f5 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}@media all and (max-width: 767px){.kadence-column14748_a98685-f5 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;justify-content:flex-start;justify-content:center;}.kadence-column14748_a98685-f5 > .kt-inside-inner-col > *, .kadence-column14748_a98685-f5 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14748_a98685-f5 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14748_a98685-f5 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14748_a98685-f5 kb-section-dir-horizontal rating-stars\"><div class=\"kt-inside-inner-col\"><style>.kb-image14748_10c53e-6f .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image14748_10c53e-6f\"><img loading=\"lazy\" decoding=\"async\" width=\"98\" height=\"17\" src=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/09\/five-stars.png\" alt=\"\" class=\"kb-img wp-image-1378\"\/><\/figure>\n<\/div><\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading14748_5b00de-c0, .wp-block-kadence-advancedheading.kt-adv-heading14748_5b00de-c0[data-kb-block=\"kb-adv-heading14748_5b00de-c0\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading14748_5b00de-c0 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14748_5b00de-c0[data-kb-block=\"kb-adv-heading14748_5b00de-c0\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14748_5b00de-c0 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14748_5b00de-c0[data-kb-block=\"kb-adv-heading14748_5b00de-c0\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading14748_5b00de-c0 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14748_5b00de-c0\">4.6<\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column14748_efc08b-65 > .kt-inside-inner-col{display:flex;}.kadence-column14748_efc08b-65 > .kt-inside-inner-col,.kadence-column14748_efc08b-65 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14748_efc08b-65 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:center;flex-wrap:wrap;}.kadence-column14748_efc08b-65 > .kt-inside-inner-col > *, .kadence-column14748_efc08b-65 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14748_efc08b-65 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14748_efc08b-65 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}.kadence-column14748_efc08b-65 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14748_efc08b-65{position:relative;}@media all and (max-width: 1024px){.kadence-column14748_efc08b-65 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:center;flex-wrap:wrap;}}@media all and (min-width: 768px) and (max-width: 1024px){.kadence-column14748_efc08b-65 > .kt-inside-inner-col > *, .kadence-column14748_efc08b-65 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14748_efc08b-65 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14748_efc08b-65 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}@media all and (max-width: 767px){.kadence-column14748_efc08b-65 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;justify-content:flex-start;justify-content:center;flex-wrap:wrap;}.kadence-column14748_efc08b-65 > .kt-inside-inner-col > *, .kadence-column14748_efc08b-65 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14748_efc08b-65 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14748_efc08b-65 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14748_efc08b-65 kb-section-dir-horizontal rating\"><div class=\"kt-inside-inner-col\"><style>.kadence-column14748_1dd262-32 > .kt-inside-inner-col{display:flex;}.kadence-column14748_1dd262-32 > .kt-inside-inner-col,.kadence-column14748_1dd262-32 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14748_1dd262-32 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14748_1dd262-32 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column14748_1dd262-32 > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column14748_1dd262-32{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14748_1dd262-32{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14748_1dd262-32 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column14748_1dd262-32 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14748_1dd262-32{position:relative;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column14748_1dd262-32{align-self:center;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14748_1dd262-32{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14748_1dd262-32 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column14748_1dd262-32 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column14748_1dd262-32{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14748_1dd262-32{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14748_1dd262-32 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column14748_1dd262-32 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14748_1dd262-32 rating-img\"><div class=\"kt-inside-inner-col\"><style>.kb-image14748_300e3b-8b .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image14748_300e3b-8b\"><img loading=\"lazy\" decoding=\"async\" width=\"135\" height=\"43\" src=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/09\/software-advice.png\" alt=\"\" class=\"kb-img wp-image-1380\"\/><\/figure>\n<\/div><\/div>\n\n\n<style>.kadence-column14748_2c2b3d-59 > .kt-inside-inner-col{display:flex;}.kadence-column14748_2c2b3d-59 > .kt-inside-inner-col,.kadence-column14748_2c2b3d-59 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14748_2c2b3d-59 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:center;}.kadence-column14748_2c2b3d-59 > .kt-inside-inner-col > *, .kadence-column14748_2c2b3d-59 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14748_2c2b3d-59 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14748_2c2b3d-59 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}.kadence-column14748_2c2b3d-59 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14748_2c2b3d-59{position:relative;}@media all and (max-width: 1024px){.kadence-column14748_2c2b3d-59 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:center;}}@media all and (min-width: 768px) and (max-width: 1024px){.kadence-column14748_2c2b3d-59 > .kt-inside-inner-col > *, .kadence-column14748_2c2b3d-59 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14748_2c2b3d-59 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14748_2c2b3d-59 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}@media all and (max-width: 767px){.kadence-column14748_2c2b3d-59 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;justify-content:flex-start;justify-content:center;}.kadence-column14748_2c2b3d-59 > .kt-inside-inner-col > *, .kadence-column14748_2c2b3d-59 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14748_2c2b3d-59 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14748_2c2b3d-59 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14748_2c2b3d-59 kb-section-dir-horizontal rating-stars\"><div class=\"kt-inside-inner-col\"><style>.kb-image14748_a394ed-75 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image14748_a394ed-75\"><img loading=\"lazy\" decoding=\"async\" width=\"98\" height=\"17\" src=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/09\/five-stars.png\" alt=\"\" class=\"kb-img wp-image-1378\"\/><\/figure>\n<\/div><\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading14748_b5eec4-1e, .wp-block-kadence-advancedheading.kt-adv-heading14748_b5eec4-1e[data-kb-block=\"kb-adv-heading14748_b5eec4-1e\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading14748_b5eec4-1e mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14748_b5eec4-1e[data-kb-block=\"kb-adv-heading14748_b5eec4-1e\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14748_b5eec4-1e img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14748_b5eec4-1e[data-kb-block=\"kb-adv-heading14748_b5eec4-1e\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading14748_b5eec4-1e wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14748_b5eec4-1e\">4.9<\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column14748_499f91-38 > .kt-inside-inner-col{display:flex;}.kadence-column14748_499f91-38 > .kt-inside-inner-col,.kadence-column14748_499f91-38 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14748_499f91-38 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:center;flex-wrap:wrap;}.kadence-column14748_499f91-38 > .kt-inside-inner-col > *, .kadence-column14748_499f91-38 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14748_499f91-38 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14748_499f91-38 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}.kadence-column14748_499f91-38 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14748_499f91-38{text-align:center;}.kadence-column14748_499f91-38{position:relative;}@media all and (max-width: 1024px){.kadence-column14748_499f91-38 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:center;flex-wrap:wrap;}}@media all and (min-width: 768px) and (max-width: 1024px){.kadence-column14748_499f91-38 > .kt-inside-inner-col > *, .kadence-column14748_499f91-38 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14748_499f91-38 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14748_499f91-38 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}@media all and (max-width: 767px){.kadence-column14748_499f91-38 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;justify-content:flex-start;justify-content:center;flex-wrap:wrap;}.kadence-column14748_499f91-38 > .kt-inside-inner-col > *, .kadence-column14748_499f91-38 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14748_499f91-38 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14748_499f91-38 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14748_499f91-38 kb-section-dir-horizontal rating\"><div class=\"kt-inside-inner-col\"><style>.kadence-column14748_3a0c90-ac > .kt-inside-inner-col{display:flex;}.kadence-column14748_3a0c90-ac > .kt-inside-inner-col,.kadence-column14748_3a0c90-ac > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14748_3a0c90-ac > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column14748_3a0c90-ac > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column14748_3a0c90-ac > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column14748_3a0c90-ac{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14748_3a0c90-ac{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14748_3a0c90-ac > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column14748_3a0c90-ac > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14748_3a0c90-ac{position:relative;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column14748_3a0c90-ac{align-self:center;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14748_3a0c90-ac{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14748_3a0c90-ac > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column14748_3a0c90-ac > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column14748_3a0c90-ac{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14748_3a0c90-ac{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column14748_3a0c90-ac > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column14748_3a0c90-ac > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14748_3a0c90-ac rating-img\"><div class=\"kt-inside-inner-col\"><style>.kb-image14748_4838d0-5b .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image14748_4838d0-5b\"><img loading=\"lazy\" decoding=\"async\" width=\"117\" height=\"65\" src=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/09\/capterra.png\" alt=\"\" class=\"kb-img wp-image-1381\"\/><\/figure>\n<\/div><\/div>\n\n\n<style>.kadence-column14748_45db3a-92 > .kt-inside-inner-col{display:flex;}.kadence-column14748_45db3a-92 > .kt-inside-inner-col,.kadence-column14748_45db3a-92 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column14748_45db3a-92 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:center;}.kadence-column14748_45db3a-92 > .kt-inside-inner-col > *, .kadence-column14748_45db3a-92 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14748_45db3a-92 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14748_45db3a-92 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}.kadence-column14748_45db3a-92 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column14748_45db3a-92{position:relative;}@media all and (max-width: 1024px){.kadence-column14748_45db3a-92 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:center;}}@media all and (min-width: 768px) and (max-width: 1024px){.kadence-column14748_45db3a-92 > .kt-inside-inner-col > *, .kadence-column14748_45db3a-92 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14748_45db3a-92 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14748_45db3a-92 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}@media all and (max-width: 767px){.kadence-column14748_45db3a-92 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;justify-content:flex-start;justify-content:center;}.kadence-column14748_45db3a-92 > .kt-inside-inner-col > *, .kadence-column14748_45db3a-92 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column14748_45db3a-92 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column14748_45db3a-92 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column14748_45db3a-92 kb-section-dir-horizontal rating-stars\"><div class=\"kt-inside-inner-col\"><style>.kb-image14748_d835d6-e3 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image14748_d835d6-e3\"><img loading=\"lazy\" decoding=\"async\" width=\"98\" height=\"17\" src=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/09\/five-stars.png\" alt=\"\" class=\"kb-img wp-image-1378\"\/><\/figure>\n<\/div><\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading14748_6a0f4c-e8, .wp-block-kadence-advancedheading.kt-adv-heading14748_6a0f4c-e8[data-kb-block=\"kb-adv-heading14748_6a0f4c-e8\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading14748_6a0f4c-e8 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading14748_6a0f4c-e8[data-kb-block=\"kb-adv-heading14748_6a0f4c-e8\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading14748_6a0f4c-e8 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading14748_6a0f4c-e8[data-kb-block=\"kb-adv-heading14748_6a0f4c-e8\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading14748_6a0f4c-e8 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading14748_6a0f4c-e8\">4.9<\/p>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n<\/div><\/section>","protected":false},"excerpt":{"rendered":"<p>IT Operations &amp; Support Orchestrate exceptional help desk efficiency to resolve tickets faster and identify the true root cause, with the industry&#8217;s best data. Tackle Help Desk Tickets with Complete Visibility IT operations and support can be a thankless job. It can seem that as soon as one ticket is resolved, three more appear in&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":14084,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-14748","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Insights for IT Operations &amp; Support Teams | Lakeside Software<\/title>\n<meta name=\"description\" content=\"Resolve IT tickets faster, reduce MTTR, and identify the root cause of issues, with the industry&#039;s best data and leading root cause analysis for IT help desks.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.lakesidesoftware.com\/solutions\/functions\/it-operations-and-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Insights for IT Operations &amp; Support Teams | Lakeside Software\" \/>\n<meta property=\"og:description\" content=\"Resolve IT tickets faster, reduce MTTR, and identify the root cause of issues, with the industry&#039;s best data and leading root cause analysis for IT help desks.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.lakesidesoftware.com\/solutions\/functions\/it-operations-and-support\/\" \/>\n<meta property=\"og:site_name\" content=\"Lakeside Software\" \/>\n<meta property=\"article:modified_time\" content=\"2023-12-20T19:40:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/11\/functions-it-operations-support-hero.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Insights for IT Operations &amp; Support Teams | Lakeside Software","description":"Resolve IT tickets faster, reduce MTTR, and identify the root cause of issues, with the industry's best data and leading root cause analysis for IT help desks.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.lakesidesoftware.com\/solutions\/functions\/it-operations-and-support\/","og_locale":"en_US","og_type":"article","og_title":"Insights for IT Operations &amp; Support Teams | Lakeside Software","og_description":"Resolve IT tickets faster, reduce MTTR, and identify the root cause of issues, with the industry's best data and leading root cause analysis for IT help desks.","og_url":"https:\/\/www.lakesidesoftware.com\/solutions\/functions\/it-operations-and-support\/","og_site_name":"Lakeside Software","article_modified_time":"2023-12-20T19:40:39+00:00","og_image":[{"url":"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/11\/functions-it-operations-support-hero.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.lakesidesoftware.com\/solutions\/functions\/it-operations-and-support\/","url":"https:\/\/www.lakesidesoftware.com\/solutions\/functions\/it-operations-and-support\/","name":"Insights for IT Operations &amp; Support Teams | Lakeside Software","isPartOf":{"@id":"https:\/\/www.lakesidesoftware.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.lakesidesoftware.com\/solutions\/functions\/it-operations-and-support\/#primaryimage"},"image":{"@id":"https:\/\/www.lakesidesoftware.com\/solutions\/functions\/it-operations-and-support\/#primaryimage"},"thumbnailUrl":"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/11\/functions-it-operations-support-hero.png","datePublished":"2023-11-30T22:50:06+00:00","dateModified":"2023-12-20T19:40:39+00:00","description":"Resolve IT tickets faster, reduce MTTR, and identify the root cause of issues, with the industry's best data and leading root cause analysis for IT help desks.","breadcrumb":{"@id":"https:\/\/www.lakesidesoftware.com\/solutions\/functions\/it-operations-and-support\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.lakesidesoftware.com\/solutions\/functions\/it-operations-and-support\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.lakesidesoftware.com\/solutions\/functions\/it-operations-and-support\/#primaryimage","url":"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/11\/functions-it-operations-support-hero.png","contentUrl":"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2023\/11\/functions-it-operations-support-hero.png","width":547,"height":597,"caption":"IT Operations & Support"},{"@type":"BreadcrumbList","@id":"https:\/\/www.lakesidesoftware.com\/solutions\/functions\/it-operations-and-support\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.lakesidesoftware.com\/"},{"@type":"ListItem","position":2,"name":"Solutions","item":"https:\/\/www.lakesidesoftware.com\/solutions\/"},{"@type":"ListItem","position":3,"name":"Functions","item":"https:\/\/www.lakesidesoftware.com\/solutions\/functions\/"},{"@type":"ListItem","position":4,"name":"IT Operations &amp; Support"}]},{"@type":"WebSite","@id":"https:\/\/www.lakesidesoftware.com\/#website","url":"https:\/\/www.lakesidesoftware.com\/","name":"Lakeside Software","description":"","publisher":{"@id":"https:\/\/www.lakesidesoftware.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.lakesidesoftware.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.lakesidesoftware.com\/#organization","name":"Lakeside Software","url":"https:\/\/www.lakesidesoftware.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.lakesidesoftware.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2024\/01\/Better_View_Knockout-1.png","contentUrl":"https:\/\/www.lakesidesoftware.com\/wp-content\/uploads\/2024\/01\/Better_View_Knockout-1.png","width":2358,"height":811,"caption":"Lakeside Software"},"image":{"@id":"https:\/\/www.lakesidesoftware.com\/#\/schema\/logo\/image\/"}}]}},"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"bol-tim","author_link":"https:\/\/www.lakesidesoftware.com\/blog\/author\/bol-tim\/"},"comment_info":0,"_links":{"self":[{"href":"https:\/\/www.lakesidesoftware.com\/wp-json\/wp\/v2\/pages\/14748","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lakesidesoftware.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.lakesidesoftware.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.lakesidesoftware.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lakesidesoftware.com\/wp-json\/wp\/v2\/comments?post=14748"}],"version-history":[{"count":0,"href":"https:\/\/www.lakesidesoftware.com\/wp-json\/wp\/v2\/pages\/14748\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.lakesidesoftware.com\/wp-json\/wp\/v2\/pages\/14084"}],"wp:attachment":[{"href":"https:\/\/www.lakesidesoftware.com\/wp-json\/wp\/v2\/media?parent=14748"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}