{"id":10546,"date":"2022-06-03T17:05:43","date_gmt":"2022-06-03T21:05:43","guid":{"rendered":"https:\/\/www.lakesidesoftware.com\/?p=10546"},"modified":"2023-12-18T21:52:13","modified_gmt":"2023-12-18T21:52:13","slug":"drive-it-value-business-strategy-with-executive-level-insights","status":"publish","type":"post","link":"https:\/\/www.lakesidesoftware.com\/blog\/drive-it-value-business-strategy-with-executive-level-insights\/","title":{"rendered":"Drive IT Value, Business Strategy with Executive-Level Insights"},"content":{"rendered":"

Clear, high-level data is key to demonstrating the value of IT and technology initiatives to business leaders<\/span><\/span><\/em><\/h3>\n

The success of tech initiatives and strategies can be found in even the smallest victories \u2014 whether it\u2019s shaving a few minutes off the average bootup time or preventing network latency from disrupting critical web applications.<\/span>\u00a0<\/span><\/p>\n

Unfortunately, that\u2019s not always evident outside the IT department.\u00a0<\/span>\u00a0<\/span><\/p>\n

To really demonstrate the value of IT to business leaders and executives, it helps to have a simplified, high-level view of what\u2019s happening across the IT estate, according to William Smierciak, IT manager at Florida Blue, the Blue Cross Blue Shield of Florida. Through Smierciak, the <\/span>healthcare insurance company has taken on remote work and other IT challenges<\/span><\/a> using Lakeside Software\u2019s digital experience management (DEM) solution.<\/span>\u00a0<\/span><\/p>\n

\u201cSeeing the overall health (of digital environments), especially from an executive dashboard, really does kind of provide a nice and clear understanding of where we are,\u201d Smierciak said during a recent webinar with Lakeside, \u201cespecially with comparing to all the other companies based on industry region, etc.\u201d<\/span>\u00a0<\/span><\/p>\n

With these insights readily accessible through Lakeside\u2019s Digital Experience Cloud, powered by SysTrack, IT teams can effectively communicate the value of tech initiatives to business leaders, as well as inform business decisions that improve digital employee experience (DEX), increase productivity, and keep organizations agile in a constantly changing technology landscape.<\/span>\u00a0<\/span><\/p>\n

Here are a few more key insights from Lakeside\u2019s webinar \u201cIT as a Value Driver: How to Communicate the Value of Tech Initiatives to Executive Leaders.\u201d<\/span>\u00a0<\/span><\/p>\n

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WEBINAR<\/span><\/h3>\n

IT as a Value Driver\u00a0<\/strong>
\nHow to Communicate the Value of Tech Initiatives to Executive Leaders<\/span><\/p>\n

Watch on Demand<\/a><\/strong><\/p>\n

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Hybrid Work is Now a Permanent Part of Business<\/span>\u00a0<\/span><\/h2>\n

Let\u2019s face it \u2014 remote and hybrid work are here to stay. Period.<\/span>\u00a0<\/span><\/p>\n

In the United States and United Kingdom, more than half of knowledge workers are expected to be remote by the end of 2022, according to a <\/span>prediction by Gartner<\/span>.1<\/a><\/sup><\/span> Worldwide, a total of about 31% of workers are likely to be either hybrid or fully remote in 2022.<\/span>\u00a0<\/span><\/p>\n

That requires IT teams to evolve in order to meet the demands of this new kind of working environment. The success of remote and hybrid work structures hinges on having the right technology accessible to end users with minimal interruptions.<\/span>\u00a0<\/span><\/p>\n

In Lakeside Software\u2019s own research, conducted this year by ESI ThoughtLab, 60% of employees surveyed around the globe agree technology plays a large or very large role in working remotely. Workers depend on their devices, network connections, and cloud-based apps and services more than ever before to collaborate, meet deadlines, and meet customers\u2019 needs from anywhere \u2014 whether it\u2019s at home, in the office, or any place in between.\u00a0<\/span>\u00a0<\/span><\/p>\n

But distributed workforces also make it harder for IT to provide necessary resources and support. Without IT pros being able to walk down the hall and access devices directly, there\u2019s a greater potential for blind spots across the digital environment that could negatively impact digital employee experience.<\/span>\u00a0<\/span><\/p>\n

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BLOG POST<\/span><\/h3>\n

What Companies Win and Lose When Moving to a Hybrid Workplace<\/span>\u00a0<\/span><\/p>\n

Read It<\/a><\/strong><\/p>\n

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IT Leaders Face New, Unique Challenges<\/span>\u00a0<\/span><\/h2>\n

Without clear visibility throughout the IT estate, organizations are left to wonder where the gaps might be and how to fix them.<\/span>\u00a0<\/span><\/p>\n

Are users utilizing their resources effectively? Is the organization over- or under-provisioning its employees? Does the service desk structure or deployment of transformation projects affect productivity?<\/span>\u00a0<\/span><\/p>\n

Without knowing the answers to these questions, IT and business leaders run the risk of hurting their bottom lines. Employees on average are working at only 60% capacity due to technology infrastructure and toolset limitations, according to Lakeside\u2019s research, and lose almost an hour (54 minutes) per week in productivity due to tech issues.<\/span>\u00a0<\/span><\/p>\n

And the cost of that lost productivity and user frustration can quickly add up. For an organization with 5,000 employees, that could mean up to 4,500 hours lost per week and more than 200,000 hours lost per year.<\/span><\/span><\/p>\n

\u201cOne of the key components that we are looking at on a regular basis is how much time is lost due to our technology,\u201d <\/span>Smierciak said during Lakeside\u2019s webinar. \u201c<\/span>That goes for everything as basic as a simple bootup process all the way through to application latency, network latency, local device systemic problems, or individualized problems.\u201d<\/span>\u00a0<\/span><\/p>\n

In order to deal with productivity-related problems and revenue loss, though, IT teams first need to effectively demonstrate and communicate these issues to higher levels in the business. Yet IT is often unable to do so due to:<\/span>\u00a0<\/span><\/p>\n