BOSTON, Nov. 18, 2025 — Lakeside Software, the industry-leading digital employee experience (DEX) company, today launched an AI reasoning engine built on 20+ years of edge telemetry and analytics expertise. The platform lets enterprises rapidly diagnose IT issues that degrade end-user experience by connecting cause and effect across millions of real-time signals. Built on the most reliable and robust collection of digital experience data, SysTrack AI explains not only what is happening but why, and how to resolve it.

With SysTrack AI, Lakeside’s deep device intelligence becomes instantly accessible—a shift-left transformation for DEX and service desk operations across three interconnected lanes: 

• SysTrack AI for IT Engineers: Auto-diagnostics and prescriptive remediations enable Level 1 help desk agents to resolve issues that historically would require Level 2 or Level 3 escalation. Engineers can ask questions in plain language—on desktops, mobile devices, or ITSM platforms like ServiceNow—and receive concise, evidence-based answers. For example, asking “Why is this device slow?” might return “High CPU usage from a recent patch, affecting 12% of users,” with a clickable audit trail linking directly to telemetry data.
• SysTrack AI for End Users: Employees are empowered to troubleshoot their own issues with conversational self-service workflows and multimodal experiences like Teams chat and voice calls. Guardrails provide persona-aware remediation steps and escalation paths when resolution requires privileged access or complex troubleshooting.
• SysTrack AI for IT Apps: SysTrack AI integrates seamlessly with enterprise IT ecosystems, including ServiceNow, Microsoft, Salesforce, Citrix, VMware, Splunk, OpenAI, and Moveworks. The platform supports diverse integration opportunities via MCP, A2A, and API. SysTrack AI can be deployed as a headless solution, providing ITSM enrichment as well as autonomous AIOps and EIS triggering. 

SysTrack AI leverages the SysTrack platform’s decades of continuous data collection, capturing over 10,000 data points every 15 seconds across millions of endpoints. Its cloud-native architecture combines causal inference algorithms with a natural language engine, translating telemetry and analytics into real-time, actionable diagnoses and insights.

“Lakeside has always been known for the depth and breadth of our data,” said Mike Schumacher, CEO, Lakeside Software. “With SysTrack AI, that intelligence is now easily accessible on each device, reasoning instantly from evidence rather than guessing. SysTrack makes digital employee experience management easy, so end users don’t have to invoke the help desk for every problem and, when things do get escalated, IT teams can quickly see what’s happening and why.”

The platform also transforms escalation workflows. L2 and L3 engineers no longer need to re-diagnose issues already addressed by L1 teams: each diagnostic step and attempted fix is automatically recorded and reasoned through. When a problem is escalated, the next engineer inherits a complete, data-backed explanation, reducing redundancy, shortening escalation cycles, and allowing senior engineers to focus on resolution.

“At AdventHealth, delivering preeminent care starts with empowering our clinicians and staff with reliable, responsive technology,” said Sonny Noto, VP of Technology Services for AdventHealth. “SysTrack has transformed how our IT teams diagnose and resolve issues—giving us real-time, actionable insights across our environment. Our teams can focus on what matters most: supporting our caregivers and enhancing the patient’s experience. As an early access customer of SysTrack AI, we’re on the cutting edge of healthcare IT.”

SysTrack AI represents a shift from automated DEX to autonomous, proactive insights, diagnosis, and remediation at scale. By contextualizing AI reasoning with real-time edge data, Lakeside gives organizations a single, trusted view of digital experience and system health—and the confidence to act on it.

“SysTrack AI isn’t just an upgrade, it redefines what digital experience management can do,” said Dan Salinas, Chief Operating Officer, Lakeside Software. “Unlike other tools that focus on limited metrics or lengthy setups, SysTrack AI combines unparalleled depth of data with plug-and-play simplicity. Customers start seeing meaningful results in hours, not months.”

SysTrack AI offers unmatched observability into CPU, GPU, and NPU utilization, enabling enterprises to optimize performance, security, and manageability. Through integrations with Intel® Innovation Platform Framework (IPF) and Intel’s NPU telemetry, SysTrack AI ensures IT organizations and system integrators can maximize their investment and outcomes from SysTrack’s ability to analyze which processes use the NPU, measures utilization levels, and pinpoints which users and applications benefit most from AI capabilities.

“Intel and Lakeside share a commitment to empowering IT teams and work closely together to drive innovation and efficiency. Low-latency, on-device AI through Intel Core Ultra’s hybrid compute helps organizations keep sensitive data local, while SysTrack AI gives ops teams the visibility to govern, troubleshoot and continuously deliver enhanced user experience,” said Carla Rodríguez, Vice President and General Manager, Client Software Enabling at Intel.

SysTrack AI is available today, giving enterprises immediate access to evidence-based insights and real-time reasoning across their IT environments. Organizations can purchase SysTrack AI through Azure Marketplace to optimize cloud commitments and frictionless digital experiences simultaneously. Learn more and request a demo at SysTrack.ai.

Today, a network of global industry partners, including HCLTech, IBM, Intel, Lenovo, LTIMindtree, and Tech Mahindra have announced support for SysTrack AI:

“As the largest global MSP for Lakeside, managing over 1 million seats on SysTrack, we are looking at leveraging SysTrack AI to combine human expertise with trustworthy first-party edge data. This powerful combination shall enhance our ability to serve customers and elevate the digital employee experience further.” — Aditya Bansal, AVP & Global Service Excellence Head, DFS (Digital Foundation Services) at HCLTech

“Watsonx Orchestrate is how enterprises turn first-party data into action. By integrating SysTrack, customers get richer endpoint context so agents can act with precision across all of their IT workflows.” — Jennifer Kady, VP of WW Data Sales GM at IBM

“Autonomous operations require trustworthy data. SysTrack AI provides contextual endpoint insight and diagnostics; Lenovo Care of One deploys it into safe, explainable automation across global enterprise fleets.” — Rakshit Ghura, VP and GM of Digital Workplace Solutions at Lenovo

“Lakeside SysTrack AI is a key enabler of our AI-First Workplace vision, harnessing endpoint telemetry to deliver secure, scalable intelligence that drives transformative productivity, enhances the Digital Employee Experience, and delivers measurable business outcomes.” — Pandiya Kumar Rajamony, EVP & Head CIS at LTIMindtree

“At global scale, context is everything. Tech Mahindra, along with SysTrack AI, are transforming digital operations of our clients, giving engineers the context and actionable telemetry they need to act smarter, resolve faster, and elevate the user experience.” — Subin John, Global Head of Digital Workplace Services at Tech Mahindra

About Lakeside Software
Lakeside Software is the pioneer of AI-powered digital employee experience (DEX), enabling IT to move from reactive support to proactive, strategic operations. With its flagship platform, SysTrack, and the newly launched SysTrack AI, Lakeside transforms high-resolution, first-party telemetry into predictive insights and automated resolutions—empowering enterprises to reduce downtime, accelerate issue resolution, and deliver exceptional digital experiences across endpoints, edge, and OT environments. Trusted by global enterprises and service providers, SysTrack scales to estates with over one million endpoints, reducing IT costs, preventing failures, and driving smarter decisions through unparalleled visibility. Lakeside is designing the future of DEX—because in today’s hybrid, distributed, and AI-driven world, IT matters. Learn more at https://systrack.ai

Media Contact:
Brittany Frey | brittany@haysfreypr.com

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BOSTON, Oct. 22, 2025 (GLOBE NEWSWIRE) — For the third consecutive year, Lakeside Software, the industry-leading digital employee experience company, has been recognized as a Leader by global technology research and advisory firm Information Services Group (ISG) in its 2025 Provider Lens evaluations for Digital Employee Experience (DEX) Solutions. Additionally, the company earns Leader status in ISG’s inaugural AI-Enabled Digital Workplace Solutions report. These honors reflect Lakeside’s comprehensive product and service offerings, strong market presence, and innovative approach to workplace technology.

“Lakeside Software is a DEX leader with its AI-powered SysTrack platform, deep telemetry, predictive analytics, and automation,” said Bruce Guptill, ISG Analyst and Adviser. “Strategic investments, partner ecosystem expansion, and planned M&A expansion enhance its global digital experience management.”

Lakeside’s dual recognition underscores its commitment to delivering end-to-end visibility and AI-driven solutions that improve employee experiences, optimize IT operations, and drive measurable business outcomes.

Digital Employee Experience (DEX) Strengths:

• Platform capabilities and vision: Lakeside’s SysTrack platform provides deep visibility into digital environments, collecting over 10,000 data points every 15 seconds from endpoints. Its AI-driven engine powers predictive analytics, enabling proactive issue resolution and seamless DEX.
• Differentiation and value delivery: With over 1,200 sensors and 220+ automations, Lakeside’s DEX solutions enable predictive issue resolution, self-help capabilities, and alignment of technology investments with business outcomes.
• Investments and innovation: Recent enhancements include the SysTrack Mobile Experience and expanded macOS automation packs. Lakeside has also advanced anomaly detection, API integrations, and AI-powered remediation, reinforcing its focus on intelligent IT operations and automation.
• Market presence and strategy: Lakeside supports global enterprises with broad OS and device coverage, including Windows, macOS, Linux, and Android. Its strategy emphasizes persona-based DEX, integration with ITSM tools such as ServiceNow, and alignment with Gartner’s DEX blueprint.

AI-Enabled Digital Workplace Strengths:

• AI integration and automation: SysTrack integrates AI across VDI, DaaS, MDM, and UEM environments, using over 1,300 sensors to collect 10,000 data points every 15 seconds. This supports predictive analytics, automated issue resolution, and proactive IT management.
• Intelligent support and self-service: The SysTrack Intelligence Package includes GenAI and virtual assistants that guide IT teams via natural language queries and automated troubleshooting. Integrated with platforms such as Moveworks, it delivers proactive alerts and self-service capabilities via Slack and Teams, improving help desk efficiency and end-user satisfaction.
• Security and predictive analytics: AI-powered anomaly detection and adaptive security mechanisms allow Lakeside to identify threats, enforce compliance, and predict potential disruptions before they occur.
• Global enterprise adoption and scalability: Lakeside supports clients across a range of industries, including finance, law, healthcare, and aviation.

“Being named a Leader in both Digital Employee Experience and AI-Enabled Digital Workplace Solutions by ISG reflects our commitment to customer success and innovation,” said Michael Schumacher, CEO, Lakeside Software. “With our AI-driven SysTrack platform, IT teams gain the insights they need to proactively optimize technology performance, right-size devices, and resolve issues, ensuring seamless, high-quality experiences for employees everywhere, whether remote or on multiple devices.”

Recognized among 40 providers evaluated globally, these back-to-back honors underscore Lakeside’s ongoing commitment to setting the standard for intelligent IT operations, enabling enterprises worldwide to transform employee experiences, drive efficiency, and future-proof their digital workplaces.

For more information, download the full ISG report here.

About Lakeside Software

Lakeside Software is ushering in a new era of proactive IT with SysTrack, the industry’s most powerful AI-driven Digital Employee Experience (DEX) platform. Trusted by Fortune 500 companies worldwide, Lakeside SysTrack dramatically reduces IT costs, prevents system failures before they occur, and drives strategic decision-making through unparalleled visibility. Learn how you can save 20% on annual IT costs per employee at lakesidesoftware.com.

Media Contact:
Brittany Frey | brittany@haysfreypr.com

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BOSTON, Sept. 18, 2025 (GLOBE NEWSWIRE) — Lakeside Software, the industry-leading digital employee experience company, today announced the appointment of Aleksey Shafransky as Chief Technology Officer. Shafransky will lead Lakeside’s technology and product engineering, with a focus on AI-driven innovation, platform reliability, and enhanced user experience.

Based in Poland, Shafransky joins Lakeside from Kaseya, where he served as Senior Vice President of Research & Development. He led global teams building IT solutions, including data backup, IT documentation tools, professional services automation, security and compliance solutions, and remote monitoring and management software. A seasoned SaaS executive and hands-on engineer, he brings deep expertise in scaling systems at the enterprise level.

“Lakeside has long been a leader in digital employee experience, and its decades-long history proves it,” said Aleksey Shafransky, Chief Technology Officer. “I’m excited to join the team and help shape its next chapter, bringing AI-driven innovation and engineering excellence to deliver even greater value for our customers.”

To support its global engineering growth, Lakeside is expanding its presence in Poland, collaborating closely with US teams under Shafransky’s leadership.

“Adding Aleksey to our leadership team reinforces our commitment to innovation and delivering the greatest outcomes for our customers through our AI-driven DEX platform,” said Mike Schumacher, CEO of Lakeside Software. “His experience scaling enterprise technology and driving AI-first strategies will be key as we evolve our platform and expand our global impact.”

This announcement is the latest in a series of executive appointments by Lakeside over the past month, including naming Oli Giordimaina as Chief Product Officer, Brian Curran as Chief Financial Officer, Tal Klein as Chief Marketing Officer, and Dan Salinas as Chief Operating Officer. Together, these strategic additions strengthen Lakeside’s leadership team, enhance its ability to innovate, and reinforce its market position as a leader in digital employee experience.

About Lakeside Software

Lakeside Software is ushering in a new era of proactive IT with SysTrack, the industry’s most powerful AI-driven Digital Employee Experience (DEX) platform. Trusted by Fortune 500 companies worldwide, Lakeside SysTrack dramatically reduces IT costs, prevents system failures before they occur, and drives strategic decision-making through unparalleled visibility. Learn how you can save 20% on annual IT costs per employee at lakesidesoftware.com.

Media Contact:
Brittany Frey | brittany@haysfreypr.com

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Boston, MA – September 2, 2025 – Lakeside Software, the industry-leading digital employee experience company, today announced the appointment of three seasoned executives to its leadership team: Oli Giordimaina as Chief Product Officer, Brian Curran as Chief Financial Officer, and Tal Klein as Chief Marketing Officer. These strategic appointments boost Lakeside’s mission to scale innovation globally, while reinforcing its unique focus on digital employee experience — a business-critical capability in today’s digital workplace. With real-time IT environment insights, organizations can align technology decisions with strategic priorities, accelerating innovation and building agile systems that transform IT into a competitive business capability.

“Brian, Tal, and Oli each bring deep expertise and proven track records in scaling technology companies,” said Mike Schumacher, CEO of Lakeside Software. “Their leadership and experience will drive innovation, strengthen customer outcomes, and continue pushing the boundaries of proactive IT.”

• Oli Giordimaina, Chief Product Officer: Giordimaina brings more than 15 years of leadership across leading end-user computing vendors. He most recently shaped product strategy and innovation at TeamViewer and 1E, including developing market-leading DEX offerings for enterprise and SMB customers. At Lakeside, Giordimaina will drive product strategy and innovation to scale DEX solutions for enterprise impact.
• Brian Curran, Chief Financial Officer: Curran brings more than 20 years of financial and operational leadership experience in the technology sector, having driven growth and transformation at Beep, Virtustream, and Netcracker. At Lakeside, Curran will oversee global finance and operations, supporting scalable growth and strategic investments.
• Tal Klein, Chief Marketing Officer: Klein returns to Lakeside after previously serving as CMO from 2015 to 2019. He most recently led marketing at the VeloCloud division of Broadcom, driving global brand growth and strategies for AI networking and edge connectivity solutions. Klein will lead global marketing and brand strategy, driving awareness and adoption of Lakeside’s DEX solutions.

These executive appointments follow the recent addition of Daniel Salinas as Chief Operating Officer, further enhancing Lakeside’s go-to-market execution and customer focus.

About Lakeside Software

Lakeside Software is ushering in a new era of proactive IT with SysTrack, the industry’s most powerful AI-driven Digital Employee Experience (DEX) platform. Trusted by Fortune 500 companies worldwide, Lakeside SysTrack dramatically reduces IT costs, prevents system failures before they occur, and drives strategic decision-making through unparalleled visibility. Learn how you can save 20% on annual IT costs per employee at lakesidesoftware.com.

Media Contact:
Brittany Frey | brittany@haysfreypr.com

The post Lakeside Software Accelerates Growth and Innovation with Three Executive Appointments appeared first on Lakeside Software.

“I’m excited to return to an organization that’s not just leading but redefining the DEX and DEM space,” said Daniel Salinas, COO, Lakeside Software. “Data is now the most critical differentiator in IT, and Lakeside’s unrivaled telemetry and observability is fueling an opportunity like no other. As we stand on the cusp of delivering AI-powered solutions that transform IT operations, I’m thrilled to help scale our impact delivering AI-powered automation and intelligence across every endpoint and edge device.”

Salinas brings deep industry expertise and a proven track record of building high-performing teams. Most recently, he served as CRO at Nobl9 and Relay Network. He previously served as Vice President of Sales and Business Development at Lakeside, reporting directly to current CEO Mike Schumacher, and played a key role in advancing the company’s early growth.

“Dan’s return marks a full-circle moment for Lakeside,” said Mike Schumacher, CEO, Lakeside Software. His strategic mindset, customer-first focus, partner-oriented go-to-market and deep understanding of our mission will be instrumental as we drive the next wave of DEX innovation. With Dan’s leadership, we’ll accelerate our AI roadmap, empowering IT organizations to operate proactively with intelligence and agility.”

Salinas’s appointment comes amid heightened momentum for Lakeside’s SysTrack platform. Recent enhancements including generative AI- insights, self-service automation, and real-time mobile experience monitoring has further reinforced Lakeside’s leadership in AI-driven telemetry and IT operational intelligence. As the DEX/DEM market continues to mature, Lakeside’s position continues to be defined by its first-in-class data capture and proactive AI capabilities.

About Lakeside Software

Lakeside Software is ushering in a new era of proactive IT with SysTrack, the industry’s most powerful AI-driven Digital Employee Experience (DEX) platform. Trusted by Fortune 500 companies worldwide, Lakeside SysTrack dramatically reduces IT costs, prevents system failures before they occur, and drives strategic decision-making through unparalleled visibility. Learn how you can reduce annual IT costs per employee at lakesidesoftware.com.

Media Contact

Brittany Frey | brittany@haysfreypr.com

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BOSTON, October 15, 2024 – Lakeside Software, the leading IT data intelligence company, has been identified as a Leader by global technology research and advisory firm Information Services Group (ISG) in its 2024 Provider Lens evaluation for Future of Work Digital Employee Experience (DEX) Solutions. The report analyzed 43 providers, and Lakeside was identified as a leader based on its ability to measure, analyze, and improve end-user experiences with workplace technologies while driving proactive IT.

Lakeside’s leadership position underscores its commitment to delivering end-to-end visibility solutions that boost employee productivity and engagement. The company’s commitment was further reinforced by the strengths identified by ISG, which include:

●  Comprehensive data coverage: Lakeside’s SysTrack platform collects 10,000 data points every 15 seconds from endpoints through a distributed computing architecture with a smart sensor engine utilizing 1,250 sensors, enabling proactive detection of thresholds and patterns to trigger alerts and automate issue resolution.

●  Autonomous AI-driven workplace vision: Lakeside’s autonomous AI-driven workplace vision leverages extensive data coverage and structured SQL to train AI models for proactive monitoring, predictive analytics, and issue resolution, enabling detailed root cause analysis and the prediction of potential anomalies before they occur.

●  Customer centricity and flexibility: Lakeside enables clients to customize sensor thresholds for their environments, offers APIs for exporting insights to Power BI dashboards, and provides dedicated customer success teams to support innovation with AI and ensure 24/7 assistance.

“Being named a Leader in our space by Gartner, Forrester, and now ISG is significant because we earned these recognitions by putting our customers first,” said David Keil, CEO, Lakeside Software. “Lakeside continues to innovate as the first AI-driven DEX platform to help our customers make the most of SysTrack’s differentiated data platform and data collection. We partner with global enterprises to reduce complexity, improve device performance, and lower costs.”

Lakeside has been regularly recognized as an industry leader throughout 2024, including being named a Leader in the First-Ever Gartner® Magic Quadrant for Digital Employee Experience (DEX) Management Tools and a Leader in The Forrester Wave: End-User Experience Management, Q3 2024 report, providing analyst validation for Lakeside’s continued innovation and DEX market trust.

For more information, download the full ISG report here.

About Lakeside Software

Lakeside Software is how organizations with large, complex IT environments can finally get visibility across their entire digital estate and see how to do more with less. For far too long, IT teams have struggled to see what’s going on in their dark estate – where costly inefficiencies, poor employee experiences, and unresolved problems hide. Only Lakeside lets you give everyone a better view, so they can see the hidden issues, see the smartest fixes, and see the biggest savings. That’s why so many of the world’s leading global brands rely on Lakeside. And it’s how our customers see an average ROI of more than 250%. Learn how you can get a better view at www.lakesidesoftware.com. Give everyone a better view.

The post Lakeside Software Named a Leader in ISG’s Provider Lens™ Evaluation for Digital Employee Experience Solutions 2024 Global appeared first on Lakeside Software.

BOSTON, August 28, 2024 – Lakeside Software, the leading IT data intelligence company, has been named a Leader in the inaugural Gartner® Magic Quadrant for Digital Employee Experience (DEX) Management Tools. The Magic Quadrant evaluated 16 vendors and recognized as a Leader based on its Ability to Execute and Completeness of Vision.

“Demand for objective digital employee experience (DEX) measurement and improvement is rising, as organizations recognize its impact on overall employee experience (EX). IT departments face a critical choice: stick to traditional operations and risk entering the commoditization zone, or pivot to enhancing technology value and experience. DEX is the key factor in making this decision and charting the future path,” states the report.

The Gartner Magic Quadrant for Digital Employee Experience Management Tools evaluates vendors on their Ability to Execute and Completeness of Vision.  According to Gartner, vendors recognized as Leaders “exhibit strong execution and vision scores and exemplify the functionality required for IT organizations to continuously evaluate and improve DEX. Leaders have the broadest set of capabilities, strongest roadmaps, a larger installed base and cover the most geographic regions and industries.”

“We are honored to be recognized as a Leader by Gartner in the DEX category,” said David Keil, CEO of Lakeside Software. “Lakeside’s innovations in DEX empower enterprises with solutions that prioritize not only seamless user experiences but also robust data quality. By ensuring that our analytics and insights are built on accurate, well-structured data, we enable businesses to derive actionable insights, make data-driven decisions, and see measurable returns. We believe this recognition from Gartner reflects our sustained commitment to excellence in both technology and data quality.”

This recognition, along with being named a Leader in The Forrester Wave: End-User Experience Management, Q3 2024 report and The Technology Company of the Year by Real Innovation Technology Awards, in our opinion underscores Lakeside’s continued innovation and DEX market trust.

Gartner DIsclaimer

Gartner, Magic Quadrant for Digital Employee Experience Management Tools, Dan Wilson, Tom Cipolla, Stuart Downes, Autumn Stanish, Lina Al Dana, 26 August 2024

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.

About Lakeside Software

Lakeside Software is how organizations with large, complex IT environments can finally get visibility across their entire digital estate and see how to do more with less. For far too long, IT teams have struggled to see what’s going on in their dark estate – where costly inefficiencies, poor employee experiences, and unresolved problems hide. Only Lakeside lets you give everyone a better view, so they can see the hidden issues, see the smartest fixes, and see the biggest savings. That’s why so many of the world’s leading global brands rely on Lakeside. And it’s how our customers see an average ROI of more than 250%. Learn how you can get a better view at www.lakesidesoftware.com. Give everyone a better view.

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BOSTON, August 6, 2024 – Lakeside Software, a leading IT data intelligence company, has partnered with Microsoft to create innovative solutions for organizations with large, complex IT environments.  Lakeside aggregates and analyzes a vast amount of endpoint and telemetry data and then uses an embedded AI engine to rapidly provide relevant insights from this data. Through this collaboration with Microsoft, Lakeside will continue to expand and enhance End User Computing (EUC) with purpose-built AI for enterprise IT.

Lakeside is enhancing the EUC market with Microsoft through: 

• SysTrack: The leading AI-driven digital employee experience solution, built on Microsoft’s reliable, scalable, and secure Azure cloud computing platform.
• Real-Time Visibility and Insights: The ability to quantify Windows OS and Office application performance with real-time visibility, analytics, and insights from SysTrack, all from the end-user’s perspective.
• SysTrack Intelligence Package: Developed with consultation from Microsoft, this package leverages Lakeside’s deep understanding of data science and vision of using AI/ML to support EUC. It includes Intelligent Support, which uses Azure OpenAI Service for a secure large language model (LLM) to provide a dynamic virtual assistant.

Customers leveraging the Lakeside SysTrack platform on the Azure cloud have realized significant tangible benefits:

• Proactive Issue Resolution: Identified an issue that would have disrupted over 3,200 frontline devices through an AI-enabled search of thousands of data points from the devices.
• Reduction in IT Tickets: Reduced incoming IT tickets by 35% by providing frontline call center users with data to see and resolve issues before a ticket was submitted.
• Anomaly Detection: Detected an anomaly affecting 10% of employees, saving time and money by preventing productivity disruptions across hundreds of employees.
• Software Cost Optimization: Saved over $4 million by identifying and eliminating unused software licenses across the enterprise.

“Collaborating with Microsoft enhances our ability to provide advanced IT insights and purpose-built AI solutions for large organizations,” said David Keil, CEO of Lakeside Software. “By combining Microsoft’s advanced technology and platform development with our capability to collect over 10,000 data points every 15 seconds from each endpoint, we are well-positioned to transform how organizations manage and optimize their IT environments.”

“Microsoft has always been a partner-led platform company. We count on partners to help our mutual customers adapt and thrive in this age of AI transformation. Our new AI platforms like Copilot and Copilot Stack enable partners to ensure the benefits of these technologies reach every country, industry, and company,” said Alvaro Celis, VP, Global ISV Commercial Solutions, Microsoft. “By leveraging Microsoft’s AI infrastructure as a foundation, Lakeside Software develops and deploys tailored AI solutions that enhance the global end-user computing experience, foster innovation, and drive substantial growth for our mutual customers.”

Lakeside made SysTrack available on the Microsoft Azure Marketplace last year, making it easier for organizations to access this collaborative innovation. Now, organizations can purchase SysTrack through a simplified process on the marketplace, with their purchases also contributing toward their Microsoft Azure cloud credits.

About Lakeside Software

Lakeside Software is how organizations with large, complex IT environments can finally get visibility across their entire digital estate and see how to do more with less. For far too long, IT teams have struggled to see what’s going on in their dark estate – where costly inefficiencies, poor employee experiences, and unresolved problems hide. Only Lakeside lets you give everyone a better view, so they can see the hidden issues, see the smartest fixes, and see the biggest savings. That’s why so many of the world’s leading global brands rely on Lakeside. And it’s how our customers see an average ROI of more than 250%. Learn how you can get a better view at www.lakesidesoftware.com. Give everyone a better view.

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BOSTON, July 30, 2024 — Lakeside Software, the leading IT data intelligence company, has been named a Leader in The Forrester Wave: End-User Experience Management, Q3 2024 report. The report analyzed eight vendors, with Lakeside cited as “a partner of choice for many leading managed service providers.” The report also recognized Lakeside’s expanding ecosystem which includes partners outside of IT.

The report evaluated and scored the most significant end-user experience management (EUEM) providers, including Lakeside’s SysTrack, using 34 criteria. Lakeside scored the highest possible marks in nine of the “Current Offering” (the strength of each company’s current offering) criteria:

• Agent footprint
• Collection frequency, reporting and storage
• Data querying
• Third-party integration
• Deployment templates
• Client OS support
• Virtualization support
• Root cause analysis (RCA)
• Software Asset Management

Lakeside also earned the highest rating possible in four “Strategy” criteria:

• Roadmap
• Partner ecosystem
• Adoption
• Supporting services and offerings

Strong references from the customer community supported the evaluation findings. Customers cited Lakeside’s “exceptional support and extremely robust RCA capabilities” and “significant cost savings from using (SysTrack).” The report also noted SysTrack’s “real-time reporting and market-leading data retention policies to enable deep historical analysis, making it an excellent tool for level-three RCA.”

“We are honored to be named a Leader by Forrester in the end-user experience management category. This recognition acknowledges for us our steadfast focus on helping customers succeed in today’s digital-first world,” said David Keil, CEO, Lakeside Software. “Our unmatched data collection and embedded AI engine set us apart in the digital employee experience market proving our unique ability meet the IT visibility needs of modern enterprises.”

Lakeside has further shown its leadership position throughout 2024 with the launch of its AI-powered SysTrack Intelligence Package, recognition as technology company of the year, recording-breaking Q1 results, and rapid responded to the CrowdStrike Windows Outage to help customers assess the impact, prioritize system repairs, and monitor remediation progress through a newly developed dashboard.  

To access a complimentary copy of the full report, click here.

About Lakeside Software

Lakeside Software is how organizations with large, complex IT environments can finally get visibility across their entire digital estate and see how to do more with less. For far too long, IT teams have struggled to see what’s going on in their dark estate — where costly inefficiencies, poor employee experiences, and unresolved problems hide. Only Lakeside lets you give everyone a better view, so they can see the hidden issues, see the smartest fixes, and see the biggest savings. That’s why so many of the world’s leading global brands rely on Lakeside. And it’s how our customers see an average ROI of more than 250%. Learn how you can get a better view at www.lakesidesoftware.com Give everyone a better view.

The post Lakeside Software Recognized as a Leader in End-User Experience Management Report appeared first on Lakeside Software.

BOSTON/LONDON July 16, 2024—Lakeside Software, the leading IT data intelligence company, has announced the general availability of its SysTrack Intelligence Package, which adds AI-insights to the company’s unmatched collection and analysis of endpoint data in the end-user monitoring space. The new offering accelerates the value of this data, enabling organizations to proactively anticipate and mitigate a wider range of IT issues before they escalate. The introduction of the SysTrack Intelligence Package generated several new contracts and a significant pipeline with new and existing SysTrack customers in the second quarter and contributed to overall bookings growth of more than 70 percent in the first half of 2024. 

By integrating artificial intelligence and machine learning (AI/ML), the SysTrack Intelligence Package can analyze patterns and trends within vast datasets faster than ever, offering a powerful approach that surpasses traditional reactive IT methods. The sophisticated ML model in the Anomaly Detection feature proactively identifies potential issues, resulting in reduced tickets, mean time to resolution, lost productivity, and overall disruptions to mission critical systems. Plus, the embedded generative AI in the Intelligent Support feature acts as a virtual assistant for the help desk to provide guidance on company-specific IT challenges and how to best troubleshoot.   

Success Stories  

Early adopters of the SysTrack Intelligence Package in sectors like finance, technology, healthcare, law, and transport have seen substantial operational benefits, including faster root cause analysis, a significant reduction in help desk tickets, and a markedly improved employee experience. 

Customers leveraging the SysTrack Intelligence Package have already achieved substantial savings and operational improvements. 

• One of the largest airlines in the world with 100,000+ employees streamlined operations using SysTrack data, saving hundreds of man-hours and enhancing passenger experience by resolving widespread electronic sign outages. With the new SysTrack Intelligence Package, the airline could run natural language queries to quickly and easily pull real-time, actionable insights from all of their endpoints and make war room operations even more efficient.  

• A preeminent global law firm addressed rising computer complaints by leveraging SysTrack’s AI and predictive analytics, pinpointing and fixing a CPU issue from a common video driver. This restored productivity for 10% of its workforce and avoided up to 800 tickets. 

• A private hedge fund managing $30+ billion in assets increased the efficiency of its help desk with the built-in Intelligent Support chatbot for its L1 engineers and the ability to query data at scale using natural language to pinpoint issues faster.   

“Lakeside has long been the leader in end-user experience monitoring,” said David Keil, Chief Executive Officer, Lakeside Software. “SysTrack, our flagship product, operates like a car dashboard for IT, offering unparalleled visibility and control over IT environments as well as warnings if there are signs of potential disruptions. With the newly released  SysTrack Intelligence Package, our customers can now also `receive better accuracy, faster resolutions, fewer problems, and a path to autonomous IT.” 

With the general availability of the SysTrack Intelligence Package, these benefits are now available to all Lakeside customers. Learn more at AIThatSpeaksIT.com.  

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