The benefit of what Moveworks and Lakeside are partnering on together is the value of on-device reporting, measurement, and actions that could be taken with Lakeside — among all the other things that the platform provides. This, of course, is combined with a conversational layer Moveworks has built using a myriad of large language models that work together to take in knowledge, forms, and actions from ITSMs and more. This means that, as a user, you don’t have to disambiguate between which model you want to fine tune to get expense information or VPN troubleshooting, etc. Essentially, you ground this AI experience in the information that pertains specifically to your organizations, without having to take on all of the back-end work yourself to get there. Those grounded results are really what you need to get the most accurate and actionable results — which ultimately increases the efficiency and velocity of our customer’s businesses as a result.

– Jake Speyer, Field CTO, Moveworks